Good afternoon, I can’t activate the theme. I put in the purchase code of the theme. The process starts, but nothing further happens. I’ve been waiting for an hour.
This topic has 11 replies, 4 voices, and was last updated 2 weeks, 1 days ago ago by Andrew Mitchell
Good afternoon, I can’t activate the theme. I put in the purchase code of the theme. The process starts, but nothing further happens. I’ve been waiting for an hour.
Hello, Denurade,
Thank you so much for purchasing our theme and contacting our support center.
We sincerely apologize for the inconvenience you are experiencing with activating the theme. Please ensure that you are using the correct purchase code and that your internet connection is stable during the activation process. Additionally, we recommend clearing your browser cache and trying again.
If the issue persists, kindly provide us with the following details in private content area so we can assist you further:
1. Your purchase code.
2. The URL of your website and wp-admin access
3. Any error messages or screenshots, if available.
Once we have this information, we will investigate the issue promptly and work to resolve it as quickly as possible.
Thank you for your patience and understanding.
Best regards,
8Theme’s Team
I tried clearing cache or using a different browser. i got the same thing.
Hello, @Denurade,
Thank you for providing the wp-admin access.
We have successfully activated the theme using the purchase code you provided. You can now proceed to import the demo content on your website. For detailed instructions on how to import the demo, please refer to the following link:
https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
Additionally, please find a reference image in the private content area for your convenience.
Should you have any further questions or require assistance, please do not hesitate to reach out.
Best regards,
The 8Theme Team
Dear Tony,
Thank you for the activation.
I tried to run the demo import following the instructions.
I set the recommended server settings because I have my own dedicated server. But I got an error when installing demo data. Attached screenshot. I tried importing electronic mega market
My server confing is
I also can’t install plugins from xstore plugin installer. I click on the install button, but nothing happens.
Hello, Denurade,
https://prnt.sc/-YBjOJeyF3wX – please provide username and password. Currently, we can’t check your site because of this popup.
Please downgrade the PHP version from 8.3.15 to 8.1 or 8.2 and let us know. Not all plugins are compatible with your current version. Your hosting provider can take this action at your request.
Best regards,
The 8Theme Team
I’ve removed the extra login and password. You can take a look. I tried php versions 8.4,8.3,8.2,8.1 but nothing helped.
Hello, @Denurade,
Thank you for your response.
We are pleased to inform you that the demo content has been successfully imported onto your website. Additionally, we have installed the plugin using the XStore Plugin Installer and did not encounter any issues during the process.
For your reference, we have recorded a video to guide you through the steps. You can find the video link in the private content area.
We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.
Best regards,
The 8Theme Team
Dear Denurade,
As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?
Click here to share your valuable perspective: https://themeforest.net/downloads
Your time and trust are highly appreciated!
Best Regards,
The 8Theme Team
The issue related to '‘The theme activation is not working with purchase code’' has been successfully resolved, and the topic is now closed for further responses