Cant configure the mobile panel to work as intended

This topic has 14 replies, 3 voices, and was last updated 2 weeks, 5 days ago ago by Jack Richardson

  • Avatar: WoodCreations
    WoodCreations
    Participant
    January 15, 2025 at 12:17

    Greetings, I need your help with the following:

    I’m trying to create main category in the mobile menu, and i want this category to contain all product categories and their subcategories and i want it to work like this: mobile user clicks on the tab with main category at the bottom where mobile panel is, and drop down of the categories appear, form this the user can chose sub categories as well. I created menu and i put there all product categories and their respective sub categories. In mobile panel section i chose more toggle, in more toggle content type i chose menu, in more toggle menu i chose the menu i wanted.

    The result: drop down of the categories appear, but only the main categories, not the sub categories. And in appearance – menus, i did everything right, and i put the sub categories in the correct way.

    The second problem is that when I try to click on product category from this drop – down everything moves a little bit down and nothing happens, when i try to click again, random category opens, not the one i want.

    Can you help me please.

    Best regards,
    woodcreations

    13 Answers
    Avatar: WoodCreations
    WoodCreations
    Participant
    January 15, 2025 at 17:11

    Edit:

    I checked some of the demo stores on your website, and the same error occurs – i go to mobile menu and select some page and its not opening it, instead it opens another.

    It seams to be connected to the resolution, because when the pfone is set vertical, the error occurs, and when it is horizontal, the error is no more.

    Please check the screenshots i took from the demo, see how on the vertical option, there is a lot of space between “MORE” menu and the pages in it.

    See how at the horizontal option, there is no space.

    Please help me.

    Best regards,

    Woodcreations

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    Avatar: WoodCreations
    WoodCreations
    Participant
    January 16, 2025 at 13:09

    Greetings, can anyone help me, please.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 16, 2025 at 15:48

    Hello @WoodCreations

    Your main request is out of our basic support scope so, please, submit your request for additional customization -> https://www.8theme.com/account/#etheme_customization_panel. Also, we don’t see anything strange from different devices orientations as it shows the menu in mobile panel but has the scroll to see all items.

    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: WoodCreations
    WoodCreations
    Participant
    January 16, 2025 at 18:10

    As far as I understand, the support included with the theme I have purchased covers the following:

    – Answering technical questions
    – Assistance with reported bugs and issues
    – Help with bundled 3rd party plugins

    It is evident that I am experiencing a problem which, in my humble opinion, does not require customization. Specifically:

    There is a persistent issue with the mobile menu when the phone is in vertical position.

    Subcategories are not displayed properly in the menu at all.

    I have already sent three mails regarding this issue, and more than 24 hours have passed without a resolution. I am sorry to say that the response I have received so far feels unsatisfactory given the nature of the problem and the support terms.

    I kindly request your assistance in resolving this issue. I look forward to your prompt response.

    Thank you for your attention.

    Avatar: WoodCreations
    WoodCreations
    Participant
    January 17, 2025 at 11:45

    Kind reminder.

    Avatar: WoodCreations
    WoodCreations
    Participant
    January 17, 2025 at 17:33

    Kind reminder, that I’m still waiting for your support.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2025 at 11:43

    Hello, WoodCreations,

    We noticed that you recently gave a low rating to our theme, and we are genuinely saddened to hear this. Your feedback and satisfaction are extremely important to us, and we would like to take this opportunity to address any concerns you may have.

    Please note that our response times can vary depending on the day. Typically, we aim to respond as quickly as possible, but our standard reply times are:
    – Up to 24 hours on weekdays (Monday–Friday)
    – Up to 48 hours on weekends (Saturday–Sunday)

    We truly believe that our product deserves a higher rating (5 stars), and we are here to assist you in any way we can to ensure your satisfaction. If you feel that your experience with our support or product has not met your expectations, we are more than willing to work with you to resolve the issue. Additionally, if necessary, we are open to offering a refund https://themeforest.net/refund_requests/new so that you can explore other options that better suit your needs.

    We kindly ask you to reconsider your rating and, if possible, update it to 5 stars. Your positive feedback helps us grow and continue to improve our products and services.

    Please let us know your decision or if there is anything further we can do to assist you.

    Best regards,
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 18, 2025 at 14:09

    Dear @WoodCreations,

    We sincerely apologize for the delay in responding to your inquiry. Upon reviewing your concern, we would like to clarify that the issue you mentioned is not a bug but rather a spacing adjustment specific to certain devices. This requirement appears to be unique to your setup, as the spacing and menu display have been functioning correctly for all other customers using the Mobile Panel content.

    That said, if you would prefer to increase the space between the menu titles in the mobile panel, we are happy to provide you with a couple of CSS solutions to achieve the desired result:

    1. Increase spacing for horizontal view only
    Add the following CSS:

    @media (orientation: landscape) {
      .et-mobile-panel .et-content {
        grid-gap: 30px;
       }
    }

    2. Increase spacing globally
    Add the following CSS:

    .et-mobile-panel .et-content {
        grid-gap: 30px;
       }

    To implement the appropriate solution, please navigate to Theme Options -> Theme Custom CSS -> Global CSS, add the selected CSS code, and then check the results.

    If you have any further questions or need additional assistance, please don’t hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: WoodCreations
    WoodCreations
    Participant
    January 18, 2025 at 19:39

    Thank you for reaching out and for expressing your concern about my recent rating. I appreciate that you value feedback and aim to ensure customer satisfaction.

    However, I must admit that your response seems more focused on the rating itself than on resolving the actual issue I encountered with your product. While I understand the importance of maintaining a high rating, I believe it is equally, if not more, important to prioritize addressing customer concerns promptly and effectively.

    To reiterate my concerns:

    1. Subcategories not displaying in the mobile menu.

    2. Menu issues in vertical orientation on smaller displays – On phones with smaller screens, the menus in the mobile view fail to open properly, while the issue does not occur on devices with larger displays. This suggests a responsiveness problem that impacts usability on a significant portion of mobile devices.

    I am still waiting for a resolution, and the delays have significantly impacted my trust in the level of support advertised with your product.

    I am open to revising my review if I receive proper assistance in resolving this issue. My main priority is to have a functioning website and a positive experience with your theme. I hope your team can prioritize addressing this matter so we can move forward positively.

    Looking forward to your reply.

    Avatar: WoodCreations
    WoodCreations
    Participant
    January 18, 2025 at 19:57

    Edit:

    Thank you for your response and the provided CSS solutions. I appreciate your efforts to address the second issue regarding spacing in the mobile menu.

    However, I have implemented the suggested CSS code as instructed, but the problem persists. As I mentioned earlier, this issue specifically occurs on devices with smaller screens, while it does not appear on devices with larger displays.

    To clarify, the problem involves the following behavior (as shown in the screenshots I previously attached):
    1. I open the mobile menu and attempt to select a category/page.
    2. Upon doing so, all categories/pages shift downward.
    3. When I attempt to select the desired category again, a random category opens instead of the one I selected.

    This behavior significantly affects the usability of the mobile menu. If required, I can provide additional screenshots and even a video to demonstrate the issue more clearly.

    Additionally, I have not received a solution or further clarification regarding the first issue I raised – subcategories not displaying in the mobile menu. This is also a critical problem that I would like to see resolved.

    I hope you can address both issues more thoroughly. Please let me know if you need any further information or media to assist in diagnosing and resolving the problems.

    Looking forward to your reply.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 19, 2025 at 10:29

    Dear @WoodCreations,

    Thank you for reaching out to us.

    Could you kindly provide us with more details regarding the issues you have encountered? It would be helpful if you could include screenshots and videos to illustrate the problems. Additionally, we kindly request that you share the correct wp-admin and FTP access credentials for your website. This will allow us to thoroughly investigate and identify solutions tailored to your specific case, as some issues may only occur under certain conditions and are not easily replicable.

    We appreciate your cooperation and look forward to assisting you further.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: WoodCreations
    WoodCreations
    Participant
    January 20, 2025 at 13:40

    Please find attached the videos and screenshots that clearly illustrate the issue I am experiencing. I hope these will help you better understand and address the problem.

    Instead of opening the Shop category, all elements in the menu shift downward.

    When attempting to open the Blog category, which I have verified exists in your template, the menu redirects me to a completely different category instead.

    Additionally, I would like to draw your attention to the other issue: in the menu structure, similar to the one in your template shown in the attached media, I have created subcategories that do not appear at all. This is a critical functionality concern that needs to be resolved.

    I kindly ask for your prompt assistance in addressing both of these issues. Please let me know if you require further information or additional media.

    Looking forward to your reply.

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 20, 2025 at 15:54

    Dear @WoodCreations,

    Thank you for reaching out to us. We appreciate your patience and cooperation as we work through the reported issues step by step to ensure clarity and avoid any confusion.

    1. Mobile Panel Display and Redirect Issue*
    Regarding the issue with the incorrect display and redirection from the mobile panel on our demo, we have thoroughly tested it across multiple devices and browsers. However, we were unable to replicate the same issue with the menu structure breaking. To assist further, we have cleared the cache on the demo site. Kindly check again on your end.

    Please note that the issue you encountered on our demo should not occur on your own website. This is because our demo environment does not always reflect the latest updates due to the hard cache system in place.

    2. Custom CSS Solution for Mobile Panel Spacing
    We previously provided a custom CSS solution to adjust the spacing of the title in the mobile panel area for horizontal devices. As mentioned earlier, this is not a bug but rather a design preference. If you prefer more spacing, the provided solution should address your concern. Could you please confirm if you’ve tested this on your end?

    3. Content Jumping on Click
    We have identified the issue with content jumping when clicking, and it has been forwarded to our development team for further investigation. However, we kindly ask you to test this on your own website as well. The issue on our demo may be related to the cache system and the way scripts are combined into a single package. Rest assured, we are exploring possible solutions.

    4. Categories Display Issue
    To assist you with the categories display issue, we kindly request that you activate our theme on your website and provide us with the correct WP-admin access. This will allow us to investigate the issue directly and provide a resolution.

    Thank you for your understanding and cooperation. Please let us know if you have any further questions or require additional assistance.

    Best regards,
    Jack Richardson
    The 8Theme Team

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