Subcategories on main menu not showing while on category pages

This topic has 6 replies, 3 voices, and was last updated 2 weeks, 4 days ago ago by Andrew Mitchell

  • Avatar: Kingsley
    Kingsley
    Participant
    January 18, 2025 at 02:29

    Hi,

    The subcategories are not showing except from the home page. If I click on any category and then try to navigate to a subcategory, you will notice that the sub-categories disappear. This is a new thing that was not happening before and I’m not sure when it started.

    Regards,

    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2025 at 06:23

    Hello, Kingsley,

    Thank you for contacting us and for using XStore.

    To better understand the issue you are experiencing, could you kindly provide screenshots of the problem, with the specific areas of concern clearly marked? This will help us analyze the situation more effectively.

    We recommend temporarily disabling all third-party plugins (including caching plugins and CDN services) that are not included with XStore. You can find the list of bundled plugins here: https://xstore.helpscoutdocs.com/article/36-included-plugins -After doing so, please clear your browser cache and check if the issue persists. It is possible that one of the additional plugins is causing the problem.

    If the issue continues, we kindly ask you to keep all third-party plugins deactivated and grant us permission to debug your site. This may involve deactivating all third-party plugins and any on-site customizations. Rest assured, this step will allow us to investigate the matter thoroughly and provide the necessary assistance.

    Before proceeding, we strongly recommend taking a complete backup of your site to ensure your data is secure.

    Additionally, please provide the following details in the private content area of this topic so we can access your site and assist you further:

    – WP Admin URL:
    – WP Admin Username:
    – WP Admin Password:

    Thank you for your cooperation. We look forward to your response and are committed to resolving this issue promptly.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Kingsley
    Kingsley
    Participant
    January 18, 2025 at 23:52

    I have added the info to the private area. Thank you.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 20, 2025 at 06:08

    Hello, @Kingsley,

    Thank you for providing the video of the issue as well as access to your site’s wp-admin panel.

    We are pleased to inform you that the issue has been resolved. Kindly check your website after clearing your mobile browser cache to ensure everything is functioning as expected.

    For your reference, we have recorded a video explaining the steps taken to address the issue. You can find the video link in the private content area.

    To resolve the problem, we adjusted the settings of the WP Rocket plugin. Specifically, we:
    – Disabled the “Enable caching for mobile devices” option.
    – Disabled the “Separate cache files for mobile devices” option.
    – Saved the updated settings.

    These changes have successfully resolved the issue. Please note that it is not necessary to activate all options within the caching plugin for optimal performance.

    We hope this solution meets your expectations. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Kingsley
    Kingsley
    Participant
    January 22, 2025 at 00:44

    Hi Tony,

    Thank you so much for your prompt attention to this matter! You guys are awesome and I am so glad that I made the decision to go with you! Thanks for the video and everything is working perfectly you have EXCEEDED my expectations, thank you for your expertise! Wish all the best to you and your amazing team this year!

    Warm Regards,

    Kingsley

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 22, 2025 at 00:44

    Dear Kingsley,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

  • Viewing 6 results - 1 through 6 (of 6 total)

The issue related to '‘Subcategories on main menu not showing while on category pages’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.