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Forum Replies Created

Viewing 30 posts - 12,631 through 12,660 (of 13,107 total)

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Tony Rodriguez

Support staff

October 11, 2022 at 06:18

Hello, @CamG,

Could you please check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make sure that the issue is from our theme or not?

If the issue will still persist with the default WordPress Theme as well then it will make sure that our theme does not have any influence on it, and in that case, you have to contact the plugin Author to fix this issue with the default Theme first and then it will automatically work fine with our theme as well.

And if the issue will not persist with the default WordPress theme, then please take the complete backup of your site and share your site WP Admin URL and Credentials with me here in the private content area of this topic, like the below-listed format, so that I will further debug it for you.

Note: I need your permission as well to debug your site which includes deactivating all the third-party plugins and on-site customization as well.

Regards 8Themes Team.

#336180 Copied In reply to: Sellers holiday mode on their store not taken into account
Tony Rodriguez

Support staff

October 11, 2022 at 06:13
Hello, @Kazi Sabit,

In order to solve your issue simply go to the Dashboard >> XStore >> Theme OPtions >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.

@media(max-width:768px){ #header>[class*=header-wrapper] .sticky-on>.header-main{z-index:99 !important;} .et_b_header-mobile-menu>.et-mini-content{z-index:9999 !important;}}

Then save settings and check back to your site after clearing the browser cache.

Note: if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.
#336179 Copied In reply to: Mobile menu layout issue.
Tony Rodriguez

Support staff

October 11, 2022 at 06:11

Hello, @Saira,

Thanks, I have checked your issue and found that there is a custom CSS code added on your site that increases the height of the category images check the image: https://postimg.cc/p98CN7wC if I uncheck the code of “Height” the category images appear just as you want. As you can also, see here: https://postimg.cc/YL7yykjQ

So please try to find that code and remove the height code from it, that code might be under Theme Settings >> Theme Custom CSS, then check back to your issue after clearing the browser cache.

Regards 8Themes Team.

#336178 Copied In reply to: Category images in the shop page are displaying in larger size in mobile view

Tony Rodriguez

Support staff

October 11, 2022 at 06:09

Hello, @CJCORP,

Alright, I have added the CSS code to solve your issue. Check the code image: https://postimg.cc/47mzfccP and now here are the results images: https://postimg.cc/ZWnYDLzw and https://postimg.cc/JG1b6t7p please check back to your site after clearing the browser cache.

Regards 8Themes Team.

#336177 Copied In reply to: I Can’t custom the css of the blog widget, however it’s working in the blog page.

Tony Rodriguez

Support staff

October 11, 2022 at 06:08

Hello, @mohamed aly,

Sorry to say, that there is no such option in the WPBakery page builder plugin. I have checked and confirmed it. You can use any third-party plugin for this that suits your requirement at your own risk. I hope you can understand.

Regards 8Themes Team.

#336176 Copied In reply to: add document button

Tony Rodriguez

Support staff

October 11, 2022 at 06:07

Hello, @Jordan,

I have just checked your site now and it is working perfectly fine at my end please see these screenshots:

https://postimg.cc/5HTf5WVV
https://postimg.cc/R6t4XpSn

So it must be the cache issue at your end nothing else, please try to clear the cache and check back.

Regards 8Themes Team.

#336175 Copied In reply to: xStore’s Slider Element for Elementor not working

Tony Rodriguez

Support staff

October 11, 2022 at 05:48

Hello, @Krzysztof,

You’re Most Welcome!!! & Thanks for your understanding.

Have a nice day.

Best Regards.

#336174 Copied In reply to: YITH WooCommerce Badge Management compatibility – continuation
Tony Rodriguez

Support staff

October 11, 2022 at 05:46
Hello, @mart,

If you simply want to remove it then add the next code in Theme Options > Theme custom CSS > Global:

.ajax-search-form .ajax-search-categories, .ajax-search-form .ajax-extra-content { display: none; } @media only screen and (min-width: 993px){ .search-full-width .et-mini-content { height: 300px; } }

OR

Go to this page: https://www.8theme.com/taskboard/ and search for “Popular categories” and check the answer – https://prnt.sc/1ubo6yx

Regards 8Themes Team.
#336173 Copied In reply to: Where to customize the search area on home page
Tony Rodriguez

Support staff

October 11, 2022 at 05:33

Hello, @Ahmed Emad,

I have just checked your site now and it is working perfectly fine for me, here are the screenshots of my personal mobile on chrome browser:

https://postimg.cc/Vdb2Zm9p
https://postimg.cc/gxFQfQNJ

So it must be the cache issue at your end nothing else, please try to clear the cache of the mobile and browser and check back.

Regards 8Themes Team.

#336172 Copied In reply to: Responsiveness issue with chrome on mobile

Tony Rodriguez

Support staff

October 10, 2022 at 10:12

Hello, @franksong,

Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in the private content area on which you are facing the issue so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

#336112 Copied In reply to: Logo not showing on laptop and android phones.

Tony Rodriguez

Support staff

October 10, 2022 at 09:43

Hello, @Priya Ransore,

Could you please share your site access with us as I told you in my last message?

Note: Please take a complete backup of your site first.

Regards 8Themes Team.

#336110 Copied In reply to: My theme is not working properly, sometimes shows another view of header

Tony Rodriguez

Support staff

October 10, 2022 at 09:34

Hello, @Coroveisc,

1- Actually, you have a cache issue because after the update the filter now appears on the shop page before it was not. Check the video for a better reference: https://streamable.com/zizsc9 and check back to your site after clearing the browser cache.

2- No, There is no option in the widget settings to add any class. The thing is when you choose any filter from the site it will appear on the active filter section like this: https://postimg.cc/2VbbMWgG if you remove the active filter widget from the shop sidebar then it will show the checked filter as you said check the image: https://postimg.cc/34t1SGz7

Regards 8Themes Team.

#336109 Copied In reply to: Check Boxes are empty when they are selected

Tony Rodriguez

Support staff

October 10, 2022 at 08:20

Hello, @Saira,

Alright, Thanks for elaborating on your issue. I have checked your site and found that for now, you have set the products only for the shop page as you can see in this image the products appear on the shop page not the categories: https://postimg.cc/NK8J1FtH according to you that the products appear fine but not the categories. So would you please set the type to categories for shop products again and share your site wp-admin URL and access in the private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check and fix your issue on your site.

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

Regards 8Themes Team.

#336105 Copied In reply to: Category images in the shop page are displaying in larger size in mobile view

Tony Rodriguez

Support staff

October 10, 2022 at 07:30

Hello, @Krishan,

Well, I have checked your site by activating the plugin and deactivating the plugin in both ways the button you said does not appear and the site appears just fine. The images have no issue. Check the videos I recorded for you: (While the plugin activated “ https://streamable.com/715trr ”) and (While the plugin is deactivated “ https://streamable.com/aw9slj ”) as you can see in these videos there is nothing like you explained.

So again I am requesting you to please try to clear the complete cache and check back.

Regards 8Themes Team.

#336103 Copied In reply to: AMP Version changing image size – not looking good

Tony Rodriguez

Support staff

October 10, 2022 at 07:04

Hello, @Krzysztof,

Thanks for reporting this issue to us, I have forwarded this topic to our development department for checking deeply, and once I will get the response from our development department on this issue, I will let you know immediately by replying to this topic, so please be patience and this will take more than normal time.

Hope you can understand and thanks for your collaboration.

Regards 8Themes Team.

#336101 Copied In reply to: YITH WooCommerce Badge Management compatibility – continuation

Tony Rodriguez

Support staff

October 10, 2022 at 07:00

Hello, @sk,

Thanks for sharing the requested info, I am collaborating with our development department on this topic issue, so it will take more than normal time, it is, therefore, requested that please be patience for now, and once I will get the reply from the development department I will share that response with you soon.

Thanks for your understanding.

Regards 8Themes Team.

#336100 Copied In reply to: Main menu drop down indicator arrow is frozen and when I click on it , it freezes the website.

Tony Rodriguez

Support staff

October 10, 2022 at 06:43

Hello, @Kazi Sabit,

1- Alright, I have checked your site on my personal mobile there is no issue, it is working just fine. No matter if the category has 0 products or more than 2 products check the video for a better reference: https://streamable.com/6jzfh4 now please check back to your site after clearing the browser cache.

2- In order to know how to change the background color of the mobile menu please watch the video and follow the steps: https://streamable.com/4xjmme

Regards 8Themes Team.

#336098 Copied In reply to: Mobile menu layout issue.

Tony Rodriguez

Support staff

October 10, 2022 at 06:35

Hello, @mohamed aly,

Actually, if you want to set the button on the site pages (Frontend), you can easily add a button by editing the pages you want with the page builder plugin you are using. As we normally added content on the pages. To know how you can make this kind of button using a page builder plugin kindly watch this video for a better reference: https://streamable.com/hbb5s4

Regards 8Themes Team.

#336097 Copied In reply to: add document button

Tony Rodriguez

Support staff

October 10, 2022 at 06:15

Hello, @Kstb1979,

First of all, please note that it is a pre-footer area content as you can see in this image: https://postimg.cc/xk9yb3dt now to remove this navigate to the Dashboard >> Appearance >> Widgets >> there you will see the option of the pre-footer area, in this simply remove all the widget just set it to empty like this: https://postimg.cc/njbjNvsq then check back to your site after clearing the browser cache.

Regards 8Themes Team.

#336096 Copied In reply to: Explore from Premium Brands text Disable…..

Tony Rodriguez

Support staff

October 10, 2022 at 06:12

Hello, @Priya Ransore,

When you use the Elementor editor then Elementor plugin displays inline styles. Once you save the post and check the frontend Elementor uses the CSS file https://prnt.sc/125hx1n which includes all your styles. That’s why if you don’t clear browser cache + WPRoket cache + CDN cache you’ll see the out-of-date cached version of the CSS file that does not include your changes. That’s why you need to clear all these caches after your changes. And it’s not related to the theme but to how the Elementor plugin works.

You can change the CSS Print Method of the Elementor settings https://prnt.sc/125hzrh and don’t save styles to file but use inline styles but it will slow down the site. So, choose what is better for you.

OR

Keep Remove Query Strings From Theme Static Resources option (Theme Options > Speed optimization) enabled if you use the cache plugin https://prnt.sc/YTB_ic8rIAXV

Check the editing process now, please.

The header appears like this on your site now: https://postimg.cc/MvjcZfzH and as you can see the search also appears as a popup when hovering over it. Is this the right header layout?

After following the above suggestion, If still you will need help then please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check and fix your issue on your site.

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

And also please explain your issue more clearly if possible with some screenshots or a small video clip.

Regards 8Themes Team.

#336095 Copied In reply to: My theme is not working properly, sometimes shows another view of header

Tony Rodriguez

Support staff

October 10, 2022 at 06:07

Hello, @deneme,

Actually, it is our custom build layout for our site, it is not a demo of our theme. so it is not for import/download, You cannot import it from the demos you have to build it with theme elements on your own. There is nothing in the theme like this. I hope you understand.

You will find the plugins here as well: https://www.8theme.com/downloads/

And also you can download the plugins under XStore >> Dashboard >> Plugin Installer: https://postimg.cc/75nSDJN7

Regards 8Themes Team.

#336094 Copied In reply to: Demo theme of the https://www.8theme.com/

Tony Rodriguez

Support staff

October 10, 2022 at 06:00

Hello, @GazTheGoat,

Yes, you can add your custom Icon/image to the menu items as well, you have to upload it from Menu item settings: https://postimg.cc/4nYywH7P and then go to item element setting and choose the option: “Use image like” as “image” and it will work for you: https://postimg.cc/vxnQy95d

Regarding the latest version of font-awesom icons so we are currently working on the updates very soon this will be included and supported in the theme. Thanks for your corporation.

Have a nice day! 🙂

Regards 8Themes Team.

#336093 Copied In reply to: Fontawesome / xStore Icons – will not show in menu

Tony Rodriguez

Support staff

October 9, 2022 at 10:21

Hello, @IvanMTK,

Trying to access your site and now it is asking for the password: https://postimg.cc/QH0V7zsF

Regards 8Themes Team.

#336069 Copied In reply to: Menu on iPad horizontal view goes across two lines making it unsable

Tony Rodriguez

Support staff

October 9, 2022 at 10:17

Hello, @Krishan,

Sorry for the inconvenience but I have checked your site on my personal mobile and found no issue. I have captured a video for you. Please watch the video for a better reference : https://www.veed.io/view/bc431229-5dce-4fe8-afc8-fceb3540dbf8/showcase?sharingWidget=true

If the issue still persists then please share your site WP-ADMIN Login details in the below-listed format in the private content area of this topic on which you are facing the issue so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appears:

Note: Kindly take a complete backup of your site first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

#336068 Copied In reply to: AMP Version changing image size – not looking good

Tony Rodriguez

Support staff

October 9, 2022 at 07:42

Hello, @jeremy,

1. In order to solve your issue, I have captured a video for you on your site please watch and follow the steps shown in this video for a better reference: https://www.veed.io/view/b6fc915d-dd88-4576-b9aa-7db1f9000607/showcase?sharingWidget=true

2. Your issue has been resolved I first activated the child theme on your site and exported .dat file with the customization settings for this theme then I activated the parent theme on your site and import the .dat and publish, it from XStore >> Theme Settings >> Export/Import. See the image for a better reference: https://postimg.cc/T5bs913d

Also, I have captured a video for you on your site. Please watch the video for a better reference: https://www.veed.io/view/a3a79c82-76fc-4867-87f0-2ae730ad78d3/showcase?sharingWidget=true

Regards 8Themes Team.

#336066 Copied In reply to: color changes from customize do not apply when posting changes to the child theme.

Tony Rodriguez

Support staff

October 9, 2022 at 06:58

Hello, @mathieu Fontaine,

I am sorry but the htaccess file has been generated by the server and WP, so it’s better to contact WordPress support for it, if your hosting is not able to help you, it does not have any link with our theme.

You can check this article as well: https://help.dreamhost.com/hc/en-us/articles/215747748-How-can-I-redirect-and-rewrite-my-URLs-with-an-htaccess-file-

And try to reach out to WordPress support.

Thanks for your understanding.

Regards 8Themes Team.

#336065 Copied In reply to: problems related to indexing in google console

Tony Rodriguez

Support staff

October 9, 2022 at 06:43

Hello, @Patronela,

As I explained above, it does not look likes you used the Elementor Page builder to create the Coming Soon page.

As you said:

l tried to edit with elementor but it’s just looking messed up

It means the elements you used to create that page are WP Bakery elements and you are trying to edit those with Elementor.

So as I explained in my previous reply, you have to deactivate the one-page builder and use the other one, and for the pages which will be messed up after deactivating the one-page builder, you have to create those pages again from scratch with another page builder.

Regards 8Themes Team.

#336064 Copied In reply to: Coming soon page template not displaying timer

Tony Rodriguez

Support staff

October 9, 2022 at 06:30

Hello, @kakha,

To know how to edit/remove the top header banner. I have made a video for you on my test site please watch and follow the steps shown in this video: https://www.veed.io/view/88e3cea0-4d1b-4de6-80ff-ca1708993a19/showcase?sharingWidget=true

Regards 8Themes Team.

#336062 Copied In reply to: top reclam banner editing and customization

Tony Rodriguez

Support staff

October 9, 2022 at 06:29

Hello, @Patronela,

Let me try to explain it to you, Actually, you have created the Custom page and named it as “Coming Soon“, you have created that page using WP Bakery page builder elements and edited it with the Elementor page builder, so it caused unexpected issues. Like it is now on your site.

That is the reason we always recommended to use the single page builder on a single site to avoid unexpected issues.

Well now, If you edit that page with Elementor page builder you will see the code only and that is the WP Bakery elements code so that page is messed up now. If you want to use the Elementor Page builder then you have to deactivate the WP Bakery page builder and vice versa.

I have added the counter on that page with the Elementor Page builder element and it is working fine now: https://postimg.cc/7JDFdByj
https://postimg.cc/F7FRJpJP

Now I suggest, If you have created your site with the WP Bakery page builder then deactivate the Elementor page builder and delete that coming soon page and create it again with the WP Bakery page builder. Otherwise, both page builders will conflict and cause these types of issues.

l also want to be able to view my site lm working on when lm logged in but now when l say view site it’s showing me the coming soon page

And unfortunately, this is not possible, as you have created the Custom page and set that page as the home page for your site, so there is no such functionality.

Other than that you can use our theme built-in functionality named as the “Maintenance Mode” under Dashboard: https://postimg.cc/JyHtzhBM

Maintenance mode allows you to display a user-friendly notice to your visitors instead of a broken site during website maintenance. Build a cool maintenance page that will be shown to your site visitors. Only registered users with enough rights can see the front end. Switch it off if you want to launch the site back.
You may create the maintenance page from scratch at Dashboard – Pages – Add new. Choose “Maintenance” in the “Template” list of “Page attributes”. Or you can import the page from our demo in XStore Control Panel -> Import demos -> Coming Soon demos.

Regards 8Themes Team.

#336061 Copied In reply to: Coming soon page template not displaying timer

Tony Rodriguez

Support staff

October 9, 2022 at 06:04

Hello, @Rikinte,

If we set the layout of the blog page as a left sidebar then that sidebar will also appear on the home page as well, so if you only want to show that sidebar on the blog page and not on the home page then you have to turn ON the option, “Show Sidebar On Blog Page Only” it will work for you: https://postimg.cc/3yCKf0sS

You can change the color from XStore >> Theme Settings >> Theme Custom CSS >> Desktop CSS: https://postimg.cc/0bqVP6Fd

Regards 8Themes Team.

#336060 Copied In reply to: Website error, is showing blog sidebar on website homepage
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Viewing 30 posts - 12,631 through 12,660 (of 13,107 total)

← 1 2 3 … 421 422 423 … 435 436 437 →

Forum Replies Created

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