Tony Rodriguez

Hello, @gdd,

First of all, your server requirements are not completed with our theme requirements check the image:https://postimg.cc/v4CjhMCM please first contact your service provider to complete the theme requirements and then revert back to the old backup then update the theme by following the below steps carefully, I hope you will never face any issue again.

1. Take a complete backup of your site before updating the Theme for avoiding any inconvenience.
2. Deactivate all the third-party plugins before updating the Theme.
3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.
4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme.
5. Remove all the cache from your server, and site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that…
6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there.
7. After that go to Xstore >> Dashboard >> Plugin Installer and update the Theme required/recommended plugins from there one by one.
8. After that check back your site after removing the browser cache and check deeply what are changes occur on your site after that and if all goes well then.
9. You have to again Activate the Child Theme.
10. Again activate all the third-party plugins one by one.
Finally, check back your site after removing the browser cache.

Regards 8Themes Team.

Hello, @LMcompany,

1- I have checked and confirmed that it is working fine I navigate to multiple pages from my personal mobile phone and found no issue. I have recorded a video for you please watch it completely. https://streamable.com/rpy5ii

2- It was this plugin that caused the issue “WooCommerce Infinite Scroll and Ajax Pagination” I disable this plugin and your issue was resolved. https://postimg.cc/8JZgd8Hd

Regards 8Themes Team.

Hello, @Charles Siritho,

I have just checked your site now and it is showing like this to me: https://ibb.co/kGbsYt9 if you think it is incorrect then please activate the Child theme again and share your site WP Admin URL and Credentials with me here in the private content area of this topic, so that I will further check it for you on your site.

WP Admin URL:
WP Admin Username:
WP Admin Password:

And if it is showing fine to me, then it must be the cache issue at your end nothing else.

Regards 8Themes Team.

Hello, @TFS,

Sounds Good!

Thanks for contacting us.
Have a nice day.

Regards 8Themes Team.

Hello, @33swift,

Your issue has been solved please check back to your site now after removing the browser cache.

“a3 Lazy Load” was the plugin causing the issue on your site, I just disabled it and it resolved the issue.

https://postimg.cc/2Vg7J3xq

Regards 8Themes Team.

Hello, @Kevin,

Thanks for your contact.

I have just checked your provided explanation and screenshot and found that the issue and vulnerability are not because of our theme but that is because of the plugin: https://wordpress.org/plugins/customizer-export-import/ so please try to deactivate that plugin and check back and if that will resolve your issue then please try to reach our to the plugin support for this concern, they will check and help you out.

Thanks for your understanding.

Regards 8Themes Team.

Hello, @Shantelle,

Check the video under the private content area, it’s still not working.

And also you have to read my last message carefully again, you have to reset the WordPress as well.

Note: wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards 8Themes Team.

Hello, @wssrob,

Your issue has been solved please check back to your site now after removing the browser cache: https://shop.silverlineitalia.com/it/?s=Note&post_type=product

Solution: Theme Options > Header Builder > Search > Sidebar position > inherit.

Regards 8Themes Team.

Hello, @mandu,

Sound’s Good!!
That your issue is resolved now.

And we are thrilled that you like our support and theme, keep loving and using Xstore… there are many more exciting days to come ahead.

Feel free to write back to us anytime.
We are always here to help you.

Thanks for contacting us.
Have a nice day. 🙂

Topic Closed.
Regards 8Themes Team.

Hello, @Niddy,

Actually, there was a line of code missing I have added it see the image under private content area, by doing this the layout you want to achieve is solved. see the resulting image under private content area, please check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @LMcompany,

Alright, Thanks for letting us know. I have set this as you said. here are the resulting screenshots now: https://postimg.cc/BPGKdZzv and https://postimg.cc/dZtyqNqM please check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @David Henry,

I have captured a video for you with the instructions, you can watch it here: https://www.veed.io/view/a0518827-010b-4348-aa65-edd9b1a706e2?sharingWidget=true&panel=share

Hope this helps.

Regards 8Themes Team.

Hello, @Shantelle,

Still, your provided WP Admin Logins are not correct/working.

And also it seems your site content and demo is broken.

It is recommended to run import on a fresh WordPress installation. For this you can use the WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch.

Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ Contact your hosting provider to increase mentioned values for your site.

And then try to import the Demo again.

Regards 8Themes Team.

Hello, @Siva,

Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.54

To activate the theme your site should be able to make requests to our server and get a response.

Please make sure that your server requirements, must meet the theme and plugins minimum requirements as well: https://postimg.cc/CRKBYvB2

OR

It might be “cURL error 28: Connection timed out after 5000 milliseconds” – when contacting our server, your server gives the following error, so contact your hosting provider and ask to solve it, please.
Maybe this article will be useful – https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

Regards 8Themes Team.

Hello, @Dominick,

I have checked your site and found your server requirements do not meet the theme’s requirements. First of all please downgrade your PHP version to 7.4.33. For this Please contact your service provider and ask them to fix server requirements to meet theme requirements. See the image for the theme requirement: https://ibb.co/K59FJhk

And then the theme should be updated first, then the Core plugin. Check our theme documentation Xstore Theme update here: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards 8Themes Team.