Hello, @Wep287,

Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in private content area of this topic on which you are facing the issue so that we’ll check and fix your issue on your site.

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

Regards 8Themes Team.

Hello, @aizensoft,

We have just replied to your duplicate support ticket here: https://www.8theme.com/topic/xstore-theme-lazy-load-js-error-website-dont-work-correct/#post-336522 Please check my reply there and please do not generate multiple topics for the same issue to avoid inconvenience.

Regards 8Themes Team.

Hello, @Kazi Sabit,

I have checked the pre-built ajax search element on our test site using Elementor there is no issue it is working fine as you can see in this video: https://streamable.com/vp88d1 please make sure that you are using the latest version of the theme and its necessary plugins. But if you still facing the issue then please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check and fix your issue on your site.

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

Regards 8Themes Team.

Hello, @sntbarboza,

1- Actually, you are using the third-party plugin for this purpose on your site, and that third-party plugin is not compatible with our theme and nor included in the third-party plugins compatible list confirmed from our end on the item’s main page, Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

2- I have checked the sales booster on your site all the options you enabled from it are working fine on your site. I have recorded a video of each and every option you used in it and show you the result kindly watch the complete video: https://streamable.com/vdfew8

Regards 8Themes Team.

Hello, @ForjarEmpresa,

1- The latest version of the WP Bakery is 6.9.0 as you can check here: https://kb.wpbakery.com/docs/preface/release-notes/, when the update will be released you can update it from the Dashboard >> XSTORE >> Plugin Installer.

2- I have installed the latest version of the “Quform” plugin from the XSOTE >> Plugin Installer as you can see in this image: https://postimg.cc/Ty80cV20 you can also install/update it from there but make sure that you are using the latest version of the theme.

3- The latest version of the “WooCommerce Dynamic Pricing & Discounts” plugin is also available in the plugin installer option of the theme check the image:https://postimg.cc/9r7qYv43 simply update/install it as per your need.

OR you can download the latest versions of the plugins from here as well: https://www.8theme.com/downloads/

Regards 8Themes Team.

Hello, @Coroveisc,

Sound’s Good!! that you have managed to solve the issue.
You are the best 🙂

Feel free to contact us again if you need more help in the future but with a fresh new topic for every single issue.

Thanks for contacting us.
Have a nice weekend ?

Topic Closed.
Regards 8Themes Team.

Hello, @Saira,

Unfortunately, this is not possible, as both are attributes and if you apply the changes from theme settings then it will apply to both of the attributes.

Now if we remove it using the Custom CSS then it will also not work because both attributes have the same classes.

Thanks for your understanding.

And the option that I showed you above “Enable Archive Option” for the particular attribute is working fine for me on my test site but that option is not working on your site, because you are using a lot of third-party plugins and you also customized the child theme as well, so there must be any confliction there, If you want to check then you have to deactivate all the third party plugins on your site and activate the parent theme and then check back.

Regards 8Themes Team.

Hello, @Muhammad Ali,

1. I had disable the option Products style “Show Excerpt In Content Product” and even clear the cache but problem is same there. Every product is showing short description which giving bad alignment effect. Kindly Fix it

Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back your site after removing the browser cache and you can change the value from “150” to any number as per your requirements.

.products-grid .product-excerpt {
    height: 150px !important;
    overflow: hidden !important;
}

2. kindly let me know how to remove or change image of shop breadcrumb.

You have to edit the Shop page and then change the image from featured image and it will work for you: https://postimg.cc/HV2Sgw8j

For the contact us page you have to set the featured image as well.

and secondly contact us form on contact page not showing properly. how to organize and add fields.

I have removed the P tag from those fields and it solved the issue of the form as well: https://postimg.cc/xqWk1hH4

when we open another page about us or contact us etc. right icons of search, login etc not showing like home page. they show small and big etc

Your issue as been solved please check back your site now after removing the browser cache.

Regards 8Themes Team.

Hello, @Saira,

Your issue has been solved please check back to your site after clearing the browser cache.

I just disable Swatch Position option from XStore >> Theme Settings >> Woocommerce >> Shop element >> Variation swatches. See the image for a better reference: https://postimg.cc/zVYQypqp

Regards 8Themes Team.

Hello, @franksong,

Sound’s Good!!
That you have managed to solve the issue by yourself.

You are the best 🙂
Thanks for contacting us.
Have a nice day.

Case Closed.
Regards 8Themes Team.

Hello, @Lasitha851,

You can show/hide the:

Product name
Product categories
Price
Add to cart button
Rating
SKU
Hover buttons on mobile

on Shop Archive page from XStore >> Theme Settings >> WooCommerce >> Shop >> Product Style: https://postimg.cc/KKvMYXKL as per your requirements.

And you will find the other settings as well under the same option, so you can try what you are looking for with these options, Otherwise, you can try with any third-party plugin which better meets your requirements at your own risk.

Regards 8Themes Team.

Hello, @Cer,

1. This seems to be the cache issue only If you are able to see the changes in Customizer and not on the front end of the site. Please remove the server cache and site cache as well, finally check back the site after clearing the browser cache, I am sure you will not face this issue.

Try to use this extension every time to refresh and clear the cache: https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn

2. Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in the private content area on which you are facing the issue so that we’ll check and assist you accordingly?

If possible please share the small video clip of your issue as well that what is exactly not working.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

Hello, @oscardc,

I have just checked your site now at my end by switching the theme between Parent and Child, and the site is working perfectly fine, here is the video: https://www.veed.io/view/df64d439-db40-42ca-847c-9884c0fc60b4/showcase?sharingWidget=true

So it must be the cache issue at your end nothing else, please try to clear the cache and check back.

Regards 8Themes Team.

Hello, @franksong,

You have to go to XStore >> Theme Settings >> Header Builder and click on header settings (top, main, bottom) and then turn ON the “Full-Width Header” like I just did on your site for the header bottom: https://postimg.cc/Yhzz8w9Y and it is working fine now as you want: https://postimg.cc/GB8Y00cM

You can follow the same setting for other rows of the header as well.

Regards 8Themes Team.

Hello, @Anpu,

No, this is not how the tabs work. Let me try to explain it to you.

Usually, tabs are used to show specific content just like the FAQs, we add for the users to check the specific content, the user wants by switching the tabs as per the user want.

Tabs have no such feature/functionality like this that adds a step process form in it and by just filling the form and clicking on next the other tab will auto open.

No, It’s not possible in the tabs widgets. It requires extra customization also, there are other third-party plugins available for this kind of feature for forms you can try to find the one which suits your requirements and use it at your own risk.

Regards 8Themes Team.