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Products in cart are not updating in the total

This topic has 2 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

DevYb

Participant

October 12, 2022 at 18:22

hi,
I ran into another issue recently, i noticed that in the cart page the product quantity doesnt gets updated, it was working fine before i updated the theme recently. i dont know what exactly is causing the issue.

to make it clear, when i change the quantity in the cart page the total used to change and when the quantity is 0 the product disappeared from the cart. this is not working now.

also while on it; i am also experiencing large amount of server initial response time, only with this website, i have other websites on this server all those are not facing any issues like this; i mean the initial response time is at least 6secs. please help me with both the issues if possible.

thank you in advance.

#336323 Copied Theme version: 8.3.4 WooCommerce version: 6.9.4

1 Answer

Tony Rodriguez

Support staff

October 13, 2022 at 06:46

Hello, @DevYb,

1- Actually, I have checked the same thing on our test site with the latest version of the theme and found no issue it is working fine as you can see in this video: https://www.veed.io/view/f2f4f0a6-4831-4d7c-b91c-bfdd897dd6e6/showcase?sharingWidget=true

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

2- I have checked your site speed and found that it is very poor. You need to optimize the images, JS code, and CSS code. In order to reduce the server response time. Check the result here: https://postimg.cc/Hr6FFyky

In order to fix all these things I recommend using the WP Rocket plugin, it is compatible with our theme and you can learn here how the plugin works: https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore

Regards 8Themes Team.

#336332 Copied
Tagged: shopping cart, total, updating, woocommerce, wordpress
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