Forum Replies Created

Viewing 30 posts - 12,151 through 12,180 (of 13,902 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Maria,

    I have checked your site and found no issue in the header. Your site header appears to me like this: https://postimg.cc/n9qgt3Fz if it’s ok then you have a cache issue nothing else try to check back to your site after clearing the browser cache. But if not, then please elaborate on it with the help of screenshots, and please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

    WORDPRESS ADMIN URL:
    WORDPRESS ADMIN USERNAME:
    WORDPRESS ADMIN PASSWORD:

    So that I will check your issue on your site and help you out.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @LomP,

    Actually, You have to change the product layout from the widget settings of the product you added. In the widget settings, you will see the option of “Product Style/Hover effect” see the image: https://postimg.cc/qh1gxGVN try to change it and check the result I hope your issue will be resolved. There is no other way that I can tell you nor it will be fixed with the custom CSS code.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @don,

    But you told me that you checked and the same result with the default WordPress Theme as well, so Should I check it on your site by activating the default WordPress Theme? Do you have the backup of your site?

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Soumya,

    Not necessary, If you want to show the pagination then do not use the plugin because this plugin only helps with pagination types and nothing else. I hope you understand.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Dionizio Find,

    1- Simply go to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Single Product Builder >> Prev/Next product navigation >> and disable it from there see the image: https://postimg.cc/jLhFxg8y then check back to your site after clearing the browser cache.

    2- In order to solve your issue simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and then paste the below code at the bottom of the CSS box there.

    .swiper-vertical-images .vertical-thumbnails-wrapper img{border-radius:10px !important;}

    Then save settings and check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Martin,

    Your site is not working for me as you can see in this image: https://postimg.cc/3yZRnH9d please fix this so that I will be able to check it. I am accessing your site from Pakistan. Also, please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

    WORDPRESS ADMIN URL:
    WORDPRESS ADMIN USERNAME:
    WORDPRESS ADMIN PASSWORD:

    So that I will check it for you on your site and help you out.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ms Morbenia Morbeck,

    Do you want to install the theme again and start from scratch? Do you want us to install the template on your site and import the demo for you and make sure that the site is working fine? So that you can proceed to build your site. If yes, then please share the below asking requirement:

    Wp-admin URL:
    Wp-admin username:
    Wp-admin password:

    Note: All your existing content will be removed completely.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @henrik,

    Regarding the infinite scroll theme has only this option https://postimg.cc/YhpRjKt1 you can find the option in the XSTORE >> Theme Settings >> WooCommerce >> Shop >> Shop page layout. Other than this there is no other way that I can tell/suggest you. If it doesn’t work for you then you can use any third-party plugin for your requirements at your own risk. We cannot suggest any third-party plugin to our customers because sometimes the conflict and cause unexpected issues on the site.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Soumya,

    Your issue is resolved now kindly check back to your site after clearing the browser cache. See the resulting image here: https://postimg.cc/14ShW25T I have disabled this plugin “WooCommerce Infinite Scroll and Ajax Pagination” and your issue is resolved.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @plusout,

    Most welcome!

    Thanks for understanding and for contacting us.
    Have a nice day.

    Topic Closed.
    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marlon,

    Most welcome!

    Thanks for understanding and for contacting us.
    Have a nice day.

    Topic Closed.
    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marlon,

    Most Welcome ?

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day ?

    Topic Closed.
    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @plusout,

    I understand the situation very well. But the thing is there is no possible way to solve it via CSS code. if it would be possible, I already share it with you. We always take care of our customers in every possible way. But in your case things are different. Changes require customization in theme core files and customization issues are beyond our limitations. If you want paid Customization services submit a customization request to WPKraken team.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Soumya,

    Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in private content area of this topic on which you are facing the issue So that I will check your issue on your site?

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Kindly take a complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marlon,

    Actually, it’s not an issue let me tell you. The thing is you have added different sizes of images. if you see the ring images the image of rings is in middle the bottom of the images is empty white so the button looks perfect but if you see the other images the image appears from the top to bottom that is why the button overlaps and doesn’t look good. Solving the issue with the CSS is not a proper solution for this because every image is different than the other so you cannot adjust the buttons via CSS code. So I strongly suggest you change the product style type from the XSTORE >> Theme Settings >> WooCommerce >> Shop >> Product Style >> see the image: https://postimg.cc/rD7Q7NfY

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Martin,

    In order to solve your issue Simply navigate to Dashboard > XStore > Theme Settings > Header Builder > Search > Results Dropdown Computed Box and Set padding as per your needs. See the image for a better reference here: https://ibb.co/HPj1dVg

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marlon,

    Simply navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Shop >> Product Style >> From there you will see the option to set the different product styles. The default one has the wishlist icon on the top right side see the image: https://postimg.cc/3dj6XmNM also, there are some other layouts available too you can check them as well.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @plusout,

    Actually, you are using the third-party plugin for this purpose on your site, and that third-party plugin is not compatible with our theme and nor included in the third-party plugins compatible list confirmed from our end on the item’s main page, Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Siva,

    You can add the Custom Code in the functions.php file in the Child Theme: https://www.8theme.com/documentation/docs/child-theme/

    OR

    If you want to know the location of the file header.php then you will find it under wp-content/themes/xstore/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Niddy,

    1/ return to shop link was replaced to another position with other text on the cart page -> https://prnt.sc/LqCF-1ucNDb_

    2/ clear shopping cart button is still there

    3/ update cart button was hidden because after you change any product’s quantity the cart is automatically refreshed but if you still need that button you may add the next custom CSS to show it ->

    button[name=update_cart] {
        display: inline-block !important;
        margin-top: 7px;
    }

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @simran,

    Your issue is resolved now kindly check back to your site after clearing the browser cache. See the resulting image here: https://postimg.cc/vgqyFP6v

    NOTE: Now please create a fresh new ticket for your remaining and new issues.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @oceanbulkon,

    Actually, you are using the third-party plugin for this purpose on your site, and that third-party plugin is not compatible with our theme and nor included in the third-party plugin compatible list confirmed from our end on the item’s main page, Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Thanks for your understanding.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @don,

    Ok I see, so that makes it clear that the issue is independent of our theme, the issue is purely from the MultiVendor plugin you are using on your site (Dokan), so I suggest you to please reach out to the plugin support and let them know about this issue as once it will be fixed with the default WordPress Theme, it will automatically work fine with our theme as well.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @allex,

    In order to solve your issue simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and then paste the below-given CSS code there.

    .sten-reset-loop-variation{display:none !important;}

    Then save settings and check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Siva,

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Note: Please take the complete backup of your site first.

    Also, I can see you have the cache on your site from the server (CDN), I suggest you to please flush it completely and all the other cache as well and disable them for a while till you are in the development process and also remove your site cache as well and then check back.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mahlv,

    1- Yes you can simply check this article and watch the video in this article to understand it better: https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

    2- You can create and use the child theme. All the theme settings you have set will work fine with the child theme but if you added customization in the parent theme it will not work with the child theme you have to add the customization in the child theme. In order to know how to create a child theme navigate to the XSTORE >> DEMO Import >> click on any demo >> then create and use the child theme and close the demo importer option do not import the demo again if you already imported: https://postimg.cc/ZvtXyzZ5

    OR you can read and follow the instructions written in our theme documentation here: https://www.8theme.com/documentation/docs/child-theme/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Darul Muqarrabin Malaysia,

    1- Actually, for the Currency switcher, you have to first install and configure the WOOCS plugin and for the language switcher you have to use the WPML plugin.

    Check the article links of both the plugins to know how to setup these plugins with our theme:

    https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/
    https://www.8theme.com/documentation/docs/xstore-currency-switcher/

    Now, to show the switcher on the header top please watch this video for a better reference: https://streamable.com/lkgzrf

    2- In order to know how to add a button next to my account please watch this video for a better reference: https://streamable.com/v5be23

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @lew-shop,

    1- From the Theme Settings you can set the site layout, please see the image: https://postimg.cc/N5MJd0Mr it will work for the entire site. If you want to set a page to full width simply edit the page and from there you can set the sections/row to full width/stretched sections see the image: https://postimg.cc/64sWYPV8 that’s all.

    2- For the breadcrumbs, you can simply enable or disable it from the XSTORE >> Theme Settings >> Breadcrumbs >> see the image: https://postimg.cc/sBQCqcg7 and https://postimg.cc/8F6PMDW2

    3- You are editing the page with Elementor and the default of Elementor has no full width which is why it shows the page layout to box see the image: https://postimg.cc/hzbfHg2k

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @wssrob,

    Ok. Sure. Take your time, and let us know the result.

    Thanks for contacting us.
    Have a nice day.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Niddy,

    1- Sound’s Good!! that you have managed to solve the issue by yourself. You are the best.

    2- Your issue is resolved now please check back to your site after clearing the browser cache. To solve your issue I simply navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Cart Page >> Cross-sell products >> and set them from there: https://postimg.cc/njkrfZmM Also, please make sure that on the products you added the cross-sell-products like this: https://postimg.cc/4nZ6jbMF

    3- Could you please let us know on which demo you see those links that are missing on your site so that I will check and assist you accordingly? https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.104538944.1547313753.1672117249-288932620.1659327417&_gac=1.57692632.1671602796.Cj0KCQiA14WdBhD8ARIsANao07ilNtBxFgiA5CAEx4Y__pAhRYsJDYX6BOS9i58pl683IvZzQ7bi-0caAuL4EALw_wcB

    Regards 8Themes Team.

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Viewing 30 posts - 12,151 through 12,180 (of 13,902 total)