Tony Rodriguez

Hello, @don,

Ok, then please confirm it as well by following the above-given instructions, please check it once by activating the default WordPress theme and let me know the result and please take the complete backup of your site first, before doing this to avoid any inconvenience.

Regards 8Themes Team.

Hello, @hostdz,

I have checked your site speed score and here is the results: https://postimg.cc/QV6fbTzK as you can see it stands in D grade with a load time “5.4s” then I checked the reason for it and found that there is only 1 that is “server response time”

All the rest are ok you have maintained very well. But for the server response time as you can see in the above screenshot it also, suggests you to use the WP Rocket plugin. You can install this plugin from the XSTORE >> Plugin Installer and configure it to solve your issue. But I suggest you while using this plugin try to avoid using other cache and optimizer third-party and hosting plugins.

Further, here is an article from our theme to understand how the WP Rocket plugin helps and works: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Hope this helps.

Regards 8Themes Team.

Hello, @Wssrob

Please check this video of our test site with the same demo there is no issue it is working just fine: https://streamable.com/b45ris

On your site I disable all the third-party plugins then I delete the “XSTORE CORE” plugin after that I install it again by doing this your issue is resolved. Check the resulting video here: https://streamable.com/x915gl and then check back to your site after clearing the browser cache.

You can again activate all the third-party plugins on your site one by one and check which one is creating the issue on your site.

Regards 8Themes Team.

Hello, @suneye1982,

Thanks for understanding. As I showed you, our demos are optimized further to optimize the site speed. I share some necessary help but it also doesn’t work for you. Speed optimization issues are not included in the support policy as I told you before. You can hire a third-party developer for this or contact our customization team for this simply submit a customization request to WPKraken team.

Regards 8Themes Team.

Hello, @Dionizio Find,

Sound’s Good!! that your issue is resolved now.

Thanks for contacting us.
Have a nice day.

Topic Closed.
Regards 8Themes Team.

Hello, @T_12345,

There must be a third-party plugin that conflict and causes the issue. Because the same theme is working fine on our test site. Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

Regards 8Themes Team.

Hello, @simran,

It is because you set to show all products on the page. That is why the pagination is not appearing on the site see the image: https://postimg.cc/zbJzhLXz please change the settings if you want to show the pagination on your site.

NOTE: Now please create a fresh new ticket for your remaining and new issues.

Regards 8Themes Team.

Hello, @Ioannis,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

Hello, @Dionizio Find,

Actually, from the Theme Settings >> Header Builder you can create different headers for the desktop and mobile.
First, you have to create the header for mobile using Elementor under the static block then edit the header from the Theme Settings >> Header Builder and choose the mobile layout then set the static block header that you created with Elementor and save the settings. Here is the video of the process: https://streamable.com/lqtlqc for a better reference to understand.

Note: This is the only possible way from the theme settings there is no other way except customization.

Regards 8Themes Team.

Hello, @simran,

Actually, it is working fine already. In the image, you shared in which I can see the issue but when I check the site it is working fine, please see this screenshot: https://postimg.cc/94KbRVQf you have a cache issue nothing else please check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @suneye1982,

Why the site speed is not good infact using the most optimized theme. Let me tell you.

All of our theme demos are very well optimized. Check here: https://gtmetrix.com/reports/xstore.8theme.com/fp10Fvt0/ When a user installs the theme on their server and imports the demo data user doesn’t need to optimize the site speed but when the user changes the demo content with his/her content, if their content is not optimized then he/she must need to optimize the content for better speed performance. We cannot provide our dedicated support for complete site optimization because it is covered in web development. I already shared all the possible ways with you but still if you are not able to solve your site speed issues. You can hire a third-party developer for this or If you want paid Customization services submit a customization request to WPKraken team.

Thanks for your understanding.

Regards 8Themes Team.

Hello, @henrik,

Actually, our theme has three types of mobile menu options.

One from the left side off-canvas
2nd for the full-screen off-canvas
and 3rd for the right side off-canvas.

You are using the full-screen off-canvas and by default in this version the menu loading overlay is set and there is no option to remove it.

You can try to use the other two options they don’t have the loading overlay. See this screenshot: https://postimg.cc/hfjxV6QW

Regards 8Themes Team.

Hello, @IP,

That is because in this Demo https://xstore.8theme.com/elementor/demos/car-parts/product/sinister-diesel-series-30-power-hydraulics-turbo/ there is no sidebar set, but all the content is in Single Product Builder.

And in this demo: https://xstore.8theme.com/elementor/demos/niche-market02/product/wooden-classical-golden-chairs/ we have the sidebar set.

So if you want the content or tabs section full width, you have to remove that sidebar and choose the Layout as without the sidebar from XStore >> Theme Settings >> WooCommerce >> Single Product Builder >> Layout: https://postimg.cc/Vdft4HPC

Regards 8Themes Team.

Hello, @IP,

In order to solve your issue, Simply navigate to Dashboard > XStore > Theme Settings > Woocommerce (Shop) > Shop > Product Style > Product Content Elements > Uncheck Product categories and Save Settings. See the image for a better reference here: https://ibb.co/pJtSvhK

Regards 8Themes Team.

Hello, @IP,

1. Please go to XStore >> Theme Settings >> WooCommerce >> Single Product Builder >> Add to Cart and Quantity and change the Text Transform under Style as “Capitalize” https://postimg.cc/CRSynSj8

2. You can change the color of the buttons too from XStore >> Theme Settings >> WooCommerce >> Single Product Builder >> Add to Cart and Quantity as per your requirements, and the “Buy Now” button in sticky add to cart will pick the same color as you will set from Theme Settings but for changing the Add to Cart button color in sticky add to cart section you have to use the Custom CSS for it, you can try with the below-given CSS code.

body .etheme-sticky-cart button.add_to_cart_button.ajax_add_to_cart.single_add_to_cart_button {
    background-color: red !important;
}

Regards 8Themes Team.