Tony Rodriguez

Hello, @Ismael,

I have tested the same functionality on my test site and it is working perfectly fine for me, so I have to check it on your site.

First of all, Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Note: Please take the complete backup of your site first.

And Your site status is locked for me, I tried to login into proxy as well but the same thing happened. See the image: https://ibb.co/tbt4dXL

I am accessing your site from Pakistan. Please whitelist Pakistan so that I will be able to check your issue on your site.

Regards 8Themes Team.

Hello, @Resin,

Ok, I see, but if that plugin is creating the issue on your site, then it’s better not to use it and look for any other plugin.

OR try to reach out to the plugin Author for help on this.

Thanks for your understanding.

Regards 8Themes Team.

Hello, @levacare,

Actually, The order emails are managed by the WooCommerce plugin our theme does not have any influence on it. For this, you have to check the WooCommerce plugin support forums/FAQs for further assistance. I hope you understand.

OR you can try with any third party plugin which better meets your requirements but at your own risk.

Regards 8Themes Team.

Hello, @LomP,

Please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check your issue on your site.

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

Regards 8Themes Team.

Regards 8Themes Team.

Hello, @Siva,

Our theme searches by title, description, SKU, posts, and pages. It does not search by tags, brands, or categories. https://www.8theme.com/topic/include-brands-in-search-results/

You can post your request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will try to add it in one of the next updates.

Regards 8Themes Team.

Hello, @Resin,

I have checked your site in editor mode and in live mode both appear the same to me there is no appearance issue as you described. I have recorded a video for you. Here is the video link: https://streamable.com/5gou25 please first watch the video completely and then check back to your site after clearing the browser cache. For the shop page, I have disabled these two plugins “Redis Object Cache” and “Themify – WooCommerce Product Filter” and your issue is resolved. https://postimg.cc/t1Wvh3k3 and https://postimg.cc/rKHf3nYG

Regards 8Themes Team.

Regards 8Themes Team.

Hello, @mariangio,

I’m not sure about it. Because if a thing is working fine while I am not logged in then it has to work fine when I logged in too. This kind of unexpected issue appears because of cache nothing else. As I already showed you that it works fine for me and you are agreed on it too.

Further, if you share your site access with us in the private content area I will again check it for you by login in to the site. I hope you understand.

Regards 8Themes Team.

Hello, @Steven Tay,

Ok, Sure. Take your time.

Regards 8Themes Team.

Hello, @levacare,

Upload your favicon in Theme Options > Site Identify https://prnt.sc/26931qk

Please read our theme documentation as well here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-add-custom-favicon/

Regards 8Themes Team.

Hello, @houijiaymen,

Could you please explain your issue more clearly, if possible with some screenshots and also please share the URL of the page having an issue and your site WP Admin URL and Credentials with me here in the private content area of this topic, so that I will further check it for you on your site and help you out.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Page URL having the issue:

Regards 8Themes Team.

Hello, @Hitesh,

Most Welcome ?

If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day ?

Topic Closed.
Regards 8Themes Team.

Hello, @Siva,

Yeah, that might affect Logins and that issue seems to be independent of our theme, could you please check it once by activating the default WordPress Theme like Twenty Twenty Three, just to make it sure that the issue is from our theme or not?
If the issue will still persist with the default WordPress theme as well, then it will make sure that the issue is not because of our theme and in that case you have to contact the WordPress support because once it will be fixed with the default WordPress theme, it will automatically work fine with our theme as well.

Regards 8Themes Team.

Hello, @mariangio,

I have checked your site without incognito mode and found no issue it is working just fine see the resulting image here: https://postimg.cc/CZ9CYY6h please check back to your site after clearing the browser cache.

It must be the cache issue nothing else.

Regards 8Themes Team.

Hello, @Ms Morbenia Morbeck,

Your provided WordPress access is a vendor access see the image: https://postimg.cc/JtZmcqNt with this vendor access I am not able to install the theme and import the demo for you because I am not able to access the WordPress admin dashboard. How can I import the demo and set up the theme? I was asked for super admin access. Please share the super admin access with us in the private content area of this topic so that I will check and help you out.

Regards 8Themes Team.

Hello, @Dionizio Find,

In order to change the site background color navigate to the Dashboard >> XSTORE >> Theme Settings >> Styling/Colors >> and change the background color from there see the image: https://postimg.cc/LnQ9Qsbb then save settings and check back to your site after clearing the browser cache.

Regards 8Themes Team.