Select category pop up behind add new product in vendor dashboard dokan

This topic has 10 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

  • Avatar: don
    don
    Participant
    December 17, 2022 at 15:39

    i need help so urgent please

    9 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 18, 2022 at 05:52

    Hello, @don,

    Could you please explain your issue more clearly, if possible with some screenshots, for my better understanding, you may use this site to share the screenshot: https://postimages.org/

    And also please share your site WP Admin URL and Credentials with me, in the private content area of this topic as listed below, so that I will check it for you on your site and help you out if possible.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: don
    don
    Participant
    December 27, 2022 at 13:02

    hello those all the details

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 27, 2022 at 14:52

    Hello, @don,

    Could you please check it once by activating the default WordPress Theme like Twenty Twenty three, just to make it sure that the issue is with our theme or not? This is Dokan plugin default functionality and our theme does not have any influence on it, it seems the default issue of the Dokan plugin. So please once check and confirm, if the issue will still persist with the default WordPress theme as well, then it will make sure that the issue is not with our theme, and in that case I suggest you to try to reach out to Dokan plugin support on this.

    Regards 8Themes Team.

    Avatar: don
    don
    Participant
    December 27, 2022 at 15:16

    i already speak with dokan support the problem is in the select category that pop up behind add product pop up in vendor dashboard so they told me after check my project the problem is in the xstore theme

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 27, 2022 at 15:28

    Hello, @don,

    Ok, then please confirm it as well by following the above-given instructions, please check it once by activating the default WordPress theme and let me know the result and please take the complete backup of your site first, before doing this to avoid any inconvenience.

    Regards 8Themes Team.

    Avatar: don
    don
    Participant
    December 27, 2022 at 20:31

    no results even i activate the default wp theme and i already have the backup so feel free to do a check up
    screen of the problem

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 07:06

    Hello, @don,

    Ok I see, so that makes it clear that the issue is independent of our theme, the issue is purely from the MultiVendor plugin you are using on your site (Dokan), so I suggest you to please reach out to the plugin support and let them know about this issue as once it will be fixed with the default WordPress Theme, it will automatically work fine with our theme as well.

    Regards 8Themes Team.

    Avatar: don
    don
    Participant
    December 28, 2022 at 13:57

    its not from dokan https://snipboard.io/RY0H4e.jpg check this screenwshot thats send to me from dokan support team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 16:32

    Hello, @don,

    But you told me that you checked and the same result with the default WordPress Theme as well, so Should I check it on your site by activating the default WordPress Theme? Do you have the backup of your site?

    Regards 8Themes Team.

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