Some visible issues in the theme. Please help

This topic has 10 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Tony Rodriguez

  • Avatar: Siva
    Siva
    Participant
    December 27, 2022 at 16:17

    The Close icon in the popup cart is missing when I open it.
    Category pages have no title when I switch over to other pages using the pagination available at the bottom

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 06:51

    Hello, @Siva,

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Note: Please take the complete backup of your site first.

    Also, I can see you have the cache on your site from the server (CDN), I suggest you to please flush it completely and all the other cache as well and disable them for a while till you are in the development process and also remove your site cache as well and then check back.

    Regards 8Themes Team.

    Avatar: Siva
    Siva
    Participant
    December 28, 2022 at 08:55

    I also need some information. I need to change my top header menu based on Geolocation. I have written a php code for that but I do not know where to implement that. So would you know where the header.php file of the theme is? I’ll attach the code to the private content area

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 10:02

    Hello, @Siva,

    You can add the Custom Code in the functions.php file in the Child Theme: https://xstore.helpscoutdocs.com/article/32-child-theme

    OR

    If you want to know the location of the file header.php then you will find it under wp-content/themes/xstore/

    Regards 8Themes Team.

    Avatar: Siva
    Siva
    Participant
    December 28, 2022 at 20:08

    Social login is not working for me. It used to work previously when my permalinks were postnames. Now it is changed to page ID and its not working now. I have changed the OAuth redirect URL to reflect the change and it goes through the process and returns the My account page as is i.e. before sign in.

    Another fact is that we migrated the hosting to AWS and are using ALB now. Does that affect the login in any way?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 29, 2022 at 07:29

    Hello, @Siva,

    Yeah, that might affect Logins and that issue seems to be independent of our theme, could you please check it once by activating the default WordPress Theme like Twenty Twenty Three, just to make it sure that the issue is from our theme or not?
    If the issue will still persist with the default WordPress theme as well, then it will make sure that the issue is not because of our theme and in that case you have to contact the WordPress support because once it will be fixed with the default WordPress theme, it will automatically work fine with our theme as well.

    Regards 8Themes Team.

    Avatar: Siva
    Siva
    Participant
    December 29, 2022 at 10:19

    Can I enable the search feature to include Product tags as a basis for search? If so how can I do it?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 29, 2022 at 14:36

    Hello, @Siva,

    Our theme searches by title, description, SKU, posts, and pages. It does not search by tags, brands, or categories. https://www.8theme.com/topic/include-brands-in-search-results/

    You can post your request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will try to add it in one of the next updates.

    Regards 8Themes Team.

    Avatar: Siva
    Siva
    Participant
    December 30, 2022 at 05:34

    When I click checkout on AMP pages in mobile it is returning to the homepage and not going to checkout. Please open the site in mobile and check

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2022 at 07:15

    Hello, @Siva,

    I just checked the same thing on my test site and found no issue it is working fine. The issue only persists on your site. Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

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