This topic has 2 replies, 2 voices, and was last updated 1 year, 1 month ago ago by Tony Rodriguez
The register button is clickable but is not working on the my-account page, so the new user can’t create an account now.
To solve this error
– I already update the latest version of WordPress, the woo-commerce plugin, and xStore theme.
– also tested the theme/plugin conflict test, but still is not working.
– Additionally, correctly checked – the Allow customers to create an account on the “My Account” page at Account creation in WordPress admin.
In this case, is there another option to solve this error?
Hello @Wblvd Web,
We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.
If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations, so that we can investigate and provide assistance.
And Please also share your site WP Admin URL and Credentials in the private content area of this topic.
Please note that you should take a complete backup of your site before proceeding.
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