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Register button is not working on My-Account page

This topic has 2 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Tony Rodriguez

Wblvd Web

Participant

January 24, 2023 at 23:05

The register button is clickable but is not working on the my-account page, so the new user can’t create an account now.

To solve this error
– I already update the latest version of WordPress, the woo-commerce plugin, and xStore theme.
– also tested the theme/plugin conflict test, but still is not working.
– Additionally, correctly checked – the Allow customers to create an account on the “My Account” page at Account creation in WordPress admin.

In this case, is there another option to solve this error?

Please, contact administrator
for this information.

#344969 Copied Theme version: 9.0.2 WooCommerce version: Version 7.3.0

1 Answer

Tony Rodriguez

Support staff

January 25, 2023 at 06:05

Hello @Wblvd Web,

We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations, so that we can investigate and provide assistance.

And Please also share your site WP Admin URL and Credentials in the private content area of this topic.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

#344988 Copied
Tagged: my account, register button, seo friendly, themes, woocommerce, wordpress
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