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Topic: Header builder not updating when changes are made.

Roobinda

Participant

January 17, 2023 6:32 pm

Hi there. I switched from Classico to XStore and I’m now using the Header Builder to reinstate the header. There seems to be a couple of elements not working properly.
The ‘social’ block does not update when i make changes – https://asphair.com/IMAGES/social.jpg

AND the ‘promo text’ block has the same issue – https://asphair.com/IMAGES/promo-text.jpg

Many thanks.
Site URL: hidden
Theme version: 9.0.2
WooCommerce version: 7.3.0

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Tony Rodriguez

Support staff

January 18, 2023 5:29 am

Hello @Roobinda,

I have tested the options on your site and they are working properly. I have also recorded a video for you to view here: https://www.veed.io/view/c1c7ff53-e27b-4048-bcb8-4ce0ecdc9f8e?sharingWidget=true&panel=share. Please try again on your site after clearing the cache. I am confident that you will not experience this issue again.

Best Regards,
8Themes Team.

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Roobinda

Participant

January 19, 2023 4:49 pm

Strange. Thank you.

I have another odd issue now! On mobile some sort of generic XStore page is loading – https://asphair.com/IMAGES/IMG_2726.PNG

Whereas on desktop the correct page is loading – https://asphair.com/TEST-SITE

Any ideas?

#344429 copied to clipboard

Rose Tyler

Support staff

January 19, 2023 5:01 pm

Hello @Roobinda,

Please navigate to the Plugins section and disable the XStore AMP plugin. For more information, please refer to this link: https://xstore.helpscoutdocs.com/category/112-amp-plugin

Kind Regards,
8Themes Team.

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Roobinda

Participant

January 24, 2023 5:51 pm

Okay thank you. So the XStore AMP plugin is not required? What is it for?

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Rose Tyler

Support staff

January 24, 2023 5:52 pm

Hello, Roobinda

XStore AMP (Accelerated Mobile Pages) is a plugin released to help to improve the mobile browsing experience. It is created to render the page faster by loading pages with minimal HTML, Javascript and styles.
Because AMP uses minimal code for quick loading, it can’t include all the elements on a fully functioning webpage, such as certain widgets, embedded content, or pages created using page builders (Elementor/WPBakery). This means that a webpage viewed with AMP looks like a mobile application to facilitate the user experience and doesn’t look exactly the same as how the original page would appear on a desktop or laptop.
Read more in our documentation – https://xstore.helpscoutdocs.com/article/111-general-info-amp

Kind Regards,
8Themes Team.

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Roobinda

Participant

January 24, 2023 5:54 pm

okay great. thank you for the explanation.

#344948 copied to clipboard

Rose Tyler

Support staff

January 24, 2023 5:55 pm

You’re welcome!
Would you mind to rate our product – https://themeforest.net/downloads
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest!

Kind Regards,
8theme team

#344949 copied to clipboard

Roobinda

Participant

January 24, 2023 6:16 pm

Still some odd things happening for me. Breadcrumbs won’t turn off – https://asphair.com/IMAGES/breadcrumbs.jpg

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Tony Rodriguez

Support staff

January 25, 2023 5:18 am

Hello @Roobinda,

We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.

We can also see that you have activated CDN from your server on your site. We recommend contacting your hosting provider to flush the CDN completely and then turn it off while you are in the development process.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to further investigate and assist you accordingly.

Please note that you should take a complete backup of your site before making any changes.

Best Regards,
8Themes Team

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