Forum Replies Created

Viewing 30 posts - 11,521 through 11,550 (of 13,902 total)
1 2 3 … 384 385 386 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Kola,

    1. Thank you for providing the login details. I have reviewed your website and successfully changed the header main color, as evidenced by the images provided here: https://postimg.cc/Q9NGZFpT and https://postimg.cc/47xQpcCw.

    We have noticed that the header main color does not change in live mode when the customizer mode is activated due to the CDN being enabled on your site. To resolve this issue, we recommend flushing the server cache completely and temporarily disabling the CDN until you are in development mode. To do this, please contact your service provider and ask them to do it. Please refer to the image provided here: https://postimg.cc/kDJCSpRy

    2. To change the main color for the site (color of links, active buttons and elements such as pagination, sale price, portfolio project mask, blog image mask, etc.), please navigate to XStore > Theme Options > Styling/Colors and select the Main Color of your choice. For reference, please see the image below: https://postimg.cc/dD4tWTbr

    Best Regards,
    8Theme’s Team

    #345704 Copied In reply to: Unable to change header color in Xstore theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Florian,

    I have recorded a video for you as evidence that it is functioning properly for me. The video can be found here: https://www.veed.io/view/ca8e7053-ca4b-4aaf-b9b1-3749f3ed136e?sharingWidget=true&panel=share. Please try changing your browser and internet connection and then check back again.

    If you have any other issues, please let me know one by one so that I can assist you in resolving them.

    Best Regards,
    8Theme’s Team

    #345701 Copied In reply to: Technical error linked to XStore Core etc
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Giffy Exclusive Store,

    We regret to inform you that the “Frequently Bought Together” feature is currently only available for simple products and product variations and can be added as accessories.

    If you would like to request this feature for variable products, please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

    We thank you for your understanding and look forward to your continued support.

    Best Regards,
    8Theme’s Team

    #345697 Copied In reply to: Bought together Feature Variable product page not showing
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Laskowidz,

    Thank you for providing the login details. I have reviewed your website and determined that the cart button comes from the Cashier for WooCommerce plugin. I have deactivated the plugin, and the cart button has been removed from your site.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #345686 Copied In reply to: how can i remove the cart button on every page?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Laskowidz,

    We would appreciate it if you could provide us with your website URL and WordPress admin credentials in the private content area of this topic so that we can review and assist you accordingly.

    The information we require is as follows:

    – WordPress Admin URL
    – WordPress Admin Username
    – WordPress Admin Password

    Thank you for your cooperation.

    Best regards,
    8Theme’s Team

    #345681 Copied In reply to: how can i remove the cart button on every page?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Tim,

    We suggest disabling the “Advanced Layout” in Theme Options > WooCommerce (Shop) > Cart/Checkout and then checking the results with above code.

    Best Regards,
    8Theme’s Team

    #345680 Copied In reply to: Shop page isn’t showing and footer problem
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @chemmaaxxs,

    Please go to Loco >> Themes >> XStore and edit the particular translation language, then click the SYNC button. After that, search and translate the words as needed.

    Next, go to Loco >> Plugins >> XStore-Core and edit the particular translation language, then click the SYNC button. After that, search and translate the words as needed.

    Finally, go to Loco >> Plugins >> WooCommerce and edit the particular translation language, then click the SYNC button. After that, search and translate the words as needed.

    If the issue persists, please provide screenshots of the issue, as well as your site’s WP Admin URL and credentials, in the private contact area of this topic. This will allow us to further investigate the issue on your site and provide assistance accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Best Regards,
    8Theme’s Team

    #345676 Copied In reply to: TRANSLATION SPANISH on XSTORE FROM ENGLISH
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @montgomerius,

    Unfortunately, it is not possible to resolve the issue as it appears that you have imported our theme demo onto an already-built site or migrated the site from another domain. We suggest that you start with a fresh WordPress installation and then import the demo. After that, you can import the data such as invoices, products, etc. as needed.

    Best Regards,
    8Theme’s Team

    #345672 Copied In reply to: demo theme not designed, design and images did not import
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @R Design,

    Thank you for purchasing our theme and for reaching out to our support center.

    We suggest that you try disabling all third-party plugins (including any caching plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the issue as it may be conflicting with our Core plugin.

    We appreciate your patience and look forward to hearing from you.

    Best Regards,
    8Theme’s Team

    #345671 Copied In reply to: Unable To Activate XStore Core Plugin Fatal Error
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @montgomerius,

    It appears that your website is experiencing some issues. Please refer to the screenshot provided at the following link: https://postimg.cc/BLkdHpzc.

    We suggest that you reset your WordPress completely and then provide us with the WordPress Admin URL and credentials in the private content area of this topic. Additionally, please let us know which demo you would like us to import onto your website.

    We look forward to hearing from you.

    Best Regards,
    8Theme’s Team

    #345668 Copied In reply to: demo theme not designed, design and images did not import
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @shahar klamka,

    We regret to inform you that it is not possible to achieve your desired outcome using the theme options available for grouped and affiliate/external products, the Ajax Add to Cart option only works for Simple and Variable products https://prnt.sc/hxpDU1FRCQWj . You may wish to explore third-party plugins that may better meet your requirements, but please note that this is done at your own risk.

    If you would like to request this feature, please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

    We thank you for your understanding and look forward to your continued support.

    Best Regards,
    8Theme’s Team

    #345667 Copied In reply to: single product – Add to cart – Can the action is to open the cart in a slide?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @bhabani,

    Thank you for the video which has helped me to gain a better understanding.

    1. I am pleased to inform you that the issue with the top header color has been resolved. Please clear your browser cache and revisit your site to confirm this. I have set the header sticky background color to match the top header background color, which has resolved the issue. For your reference, please see the image here: https://postimg.cc/ppTC2sjT

    2. We are pleased to inform you that the issue with the text color for your content in the sticky header has been resolved. Please clear your browser cache and check back to your site. We have set the Sticky main header WCAG Color to white, which has resolved the issue. For a better reference, please see the image here: https://postimg.cc/VdWJVwv0

    3. We are pleased to inform you that the issue with the overlapping of the header on your account page has been resolved. Please clear your browser cache and revisit your site to confirm the changes. We have disabled the Header Overlap & Transparent option under XStore > Theme Settings > Header Builder. For a better reference, please refer to the images provided here: https://postimg.cc/xc7nTFXT and https://postimg.cc/21hRjjp2

    Best Regards,
    8Theme’s Team

    #345665 Copied In reply to: Header background color changes while scrolling
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @mktnegocios,

    I have just checked your site and it appears to be functioning correctly, as evidenced by the screenshots provided here: https://postimg.cc/zbM0RWKW and https://postimg.cc/t7xzMsFS.

    Posts and pages are created normally. We suggest clearing the cache on your site and browser and checking back again.

    We hope this helps.

    Best Regards,
    8Theme’s Team

    #345664 Copied In reply to: I entered the wordpress admin and it told me that I had to update the Core and the Xstore theme to t
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Ms. Morbenia Morbeck,

    We regret to inform you that there is no such element of the table for content in our theme. You will need to use Custom HTML for it.

    You can obtain the Custom HTML code for the table from the following website: https://www.w3schools.com/html/html_tables.asp

    Once you have the code, you can paste it into the HTML element in the block, as shown in the screenshot here: https://postimg.cc/BjsPN6CK. You can also use the Custom CSS code to style it, as shown in this screenshot: https://postimg.cc/dLDJFKtx. Finally, you can use the HTML Block in your tabs as per your requirements.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #345663 Copied In reply to: translate these tabs on the product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @emrekelebek16,

    We have just checked your site and the Demo already been successfully imported. Please see the screenshot below for confirmation: https://postimg.cc/QFzyLRnh. To ensure the best experience, we recommend clearing the cache of your site and browser.

    Best Regards,
    8Theme’s Team

    #345661 Copied In reply to: XStore temayı kurunca site çöküyor HTTP ERROR 500
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Mohamed,

    Thank you for your inquiry. The XStore theme includes the plugins listed here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

    All other plugins are third-party plugins. Please review which plugins are necessary and functioning on your site. If any plugin does not have any impact on your site, you can safely disable it.

    Best Regards,
    8Theme’s Team

    #345659 Copied In reply to: the necessary plugins for a WooCommerce store
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @azbarga,

    Take your time…
    We are here to help you and we hope you have a pleasant day.

    Thank you for reaching out to us.
    Have a great day.

    Best Regards,
    8Themes Team

    #345658 Copied In reply to: Slow while browsing the site from the mobile phone and downloading images is slow as well
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @bhabani,

    We are delighted to have you here. If you are willing, we would greatly appreciate it if you could leave a 5-star rating for our Theme, Customer, and Technical Support on http://themeforest.net/downloads. Doing so would enable us to release more updates and provide dedicated support in the future. Your support would be highly appreciated.

    Thank you for reaching out to us. Have a wonderful day!

    Sincerely,
    8Theme’s Team

    #345657 Copied In reply to: Buy now button is not visible on mobile view
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Joe,

    Thank you for purchasing our theme and for reaching out to our support center. We apologize for any inconvenience this may have caused.

    In order to resolve your issue, please navigate to XStore > Theme Options > Woocommerce (Shop) > Single product Builder. There, you will need to add the “Tabs” widget to the section as per your requirements. For a better reference, please see the image provided at the following link: https://postimg.cc/zV0MpnNQ

    Alternatively, please share your site WP Admin URL and Credentials with us in the private content area of this topic, so that we will further investigate it for you on your site and help you out.

    We hope this helps.

    Best regards,
    8Theme’s Team

    #345656 Copied In reply to: Product description shows up only in edit
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Kola,

    We apologize for the inconvenience you are experiencing with your website. We are attempting to access it from Pakistan and have included a screenshot of the issue (https://postimg.cc/cr99f0My).

    In order to further investigate the issue, we kindly ask that you provide us with the WordPress Admin URL and credentials in the private content area of this topic, along with the screenshot. You may use this site to upload and share the screenshot: https://postimages.org/.

    We thank you for your cooperation and look forward to resolving this issue as soon as possible.

    Best Regards,
    8Theme’s Team

    #345655 Copied In reply to: Unable to change header color in Xstore theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Florian,

    I have just checked your site and it appears to be functioning correctly, as evidenced by the screenshot provided here: https://postimg.cc/2qHP6hcv. It is likely a caching issue on your end. Please try clearing your cache and checking again.

    Best Regards,
    8Theme’s Team

    #345654 Copied In reply to: Technical error linked to XStore Core etc
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello,

    In order to resolve your issue, we kindly request that you copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser’s cache and check back to your site:

    .single-product .woocommerce-tabs.type-folders .wc-tabs .et-woocommerce-tab {
    border-radius: unset;
    border: none;
    margin-bottom: unset;
}

    The result should appear as shown in the image here: https://ibb.co/QcWTdQD.

    Additionally, you must set the Tabs settings as per your requirements under XStore > Theme Options > Woocommerce (Shop) > Single Product Builder > Tabs. For a better reference, please see the image here: https://ibb.co/0jfJH1L.

    We thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #345568 Copied In reply to: How to change the way the tabs appear on products
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @PR,

    Thank you for your inquiry. Unfortunately, it is not possible to achieve this with the help of the theme options and there is no such functionality. You may wish to explore third-party plugins that may better meet your requirements, but please note that this is done at your own risk.

    If you would like to request this feature, please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

    Best Regards,
    8Theme’s Team

    #345558 Copied In reply to: How to add variable options for products
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @paulkeys,

    We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking to see if the issue persists. It is possible that one of the additional plugins is causing the problem.

    If the issue continues, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to investigate and provide assistance.

    Please note that you should take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team

    #345556 Copied In reply to: Woocommerce disappeared and layout misconfigured
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Kestutis,

    We have responded to your duplicate topic here: https://www.8theme.com/topic/hi-i-have-a-problem-with-products-category-filter-design-2/#post-345553. Please review our response in that topic and kindly refrain from creating multiple topics for the same issue.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #345554 Copied In reply to: Hi. I have a problem with products category filter design.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Kestutis,

    We regret to inform you that it is not possible to change the style of the widget in the theme, as it is the default style and any changes you wish to make would require extra customization.

    Additional customization is outside the scope of our basic support.

    If you would like to request this feature, please post your request here: https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

    Best Regards,
    8Theme’s Team

    #345553 Copied In reply to: Hi. I have a problem with products category filter design
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @PR,

    We suggest adding the features/Shop-Sidebar from the first demo to the second demo to make them look similar. To do this, please go to XStore > Theme Options > Woocommerce (Shop) > Shop > Shop page Layout and set the Shop page Layout as Sidebar. For reference, please see the image at the following link: https://ibb.co/qpVMTCW.

    Next, navigate to Dashboard > Appearance > Widgets > Shop Sidebar and add the widgets as needed. For reference, please see the image at the following link: https://ibb.co/x2Fmyp2.

    Thank you for your time.

    Best Regards,
    8Theme’s Team

    #345548 Copied In reply to: Shop section with all the filters and breadcrumbs etc
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Clau8826,

    Unfortunately, there is no option to remove the animation effect from the All Departments Menu. The available options for “All Departments Visibility” can be found under XStore >> Theme Options >> Header Builder >> All Department. Please refer to the screenshot provided: https://postimg.cc/kV91jjYV

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #345545 Copied In reply to: All departments – change or remove drop down effect
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @PR,

    We are pleased to hear that you were able to resolve the issue on your own. You are certainly a great problem solver!

    Should you have any further issues, please do not hesitate to contact us again. We are always here to help.

    Thank you for reaching out to us.
    Have a wonderful day.

    Best Regards,
    8Theme’s Team

    #345544 Copied In reply to: Color of text not changing on the menu (top)
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @TFS,

    When your support period expires, you will need to purchase a support extension in order to receive our assistance again.

    For more information on extending and renewing item support, please refer to the following article from Envato: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Best Regards,
    8Theme’s Team

    #345542 Copied In reply to: Pausing the support when not using it
  • 1 2 3 … 384 385 386 … 462 463 464
    11,521–11,550 of 13,902 posts
Viewing 30 posts - 11,521 through 11,550 (of 13,902 total)
1 2 3 … 384 385 386 … 462 463 464