The website tells me AJAX ERROR when loading the main page

This topic has 6 replies, 3 voices, and was last updated 1 year ago ago by Rose Tyler

  • Avatar: mktnegocios
    mktnegocios
    Participant
    January 27, 2023 at 23:16

    I just bought the theme, installed everything correct, imported the demo and it appears in the store
    AJAX ERROR how do I fix it?
    error

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 28, 2023 at 10:18

    Hello @mktnegocios,

    We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty Three, to ensure that the issue is not related to our theme. If the issue persists with the default WordPress Theme, it will confirm that the issue is not due to our theme and we suggest that you reach out to the your hosting provider for further assistance. If the issue is resolved with the default WordPress Theme, it should also be resolved with our theme.

    Best Regards,
    8Themes Team

    Avatar: mktnegocios
    mktnegocios
    Participant
    January 28, 2023 at 14:33

    The AJAX ERROR problem does not occur with any other theme, I have tried installing the one that it indicates and the problem only occurs with your theme

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 29, 2023 at 10:50

    Hello, Mktnegocios

    We can see Mixed Content errors on your site via browser console, please contact your hosting provider and ask to fix them first.
    Cloudflare

    Also, we can see that you are using CDN. Could you temporarily disable Cloudflare CDN?

    Kind Regards,
    8theme team

    Avatar: mktnegocios
    mktnegocios
    Participant
    January 29, 2023 at 14:09

    What do you mean by mixed content errors?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 29, 2023 at 14:14

    Hello, Mktnegocios

    Please check the screenshot in the Private Content area

    Regards,
    8theme team

    Please contact administrator
    for this information.
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