Pausing the support when not using it - by TFS

This topic has 4 replies, 2 voices, and was last updated 1 year ago ago by Tony Rodriguez

  • Avatar: TFS
    TFS
    Participant
    January 30, 2023 at 05:29

    Hello,

    Can we pause the support for a theme if we are not using it for a while or is this not possible?

    Thanks for your help

    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 30, 2023 at 06:06

    Hello @TFS,

    Unfortunately, this is not something that we have control over, as it is an Envato policy. We suggest that you confirm this with Envato directly. You can find more information about their item support policy here: https://themeforest.net/page/item_support_policy.

    Thank you for your understanding.

    Best Regards,
    8Themes Team.

    Avatar: TFS
    TFS
    Participant
    January 30, 2023 at 20:30

    Hello Tony,

    No problem!
    So lets say my “time” for help gets finished.

    How can I get help from your company? Is there anyway to do this directly?
    Or does this have to be done via envato?

    Thanks for your help.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 31, 2023 at 08:13

    Hello @TFS,

    When your support period expires, you will need to purchase a support extension in order to receive our assistance again.

    For more information on extending and renewing item support, please refer to the following article from Envato: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Best Regards,
    8Theme’s Team

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