Forum Replies Created

Viewing 30 posts - 11,491 through 11,520 (of 13,902 total)
1 2 3 … 383 384 385 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Yousaf,

    We apologize for the inconvenience, but it appears that you have not yet shared the screenshots of the issues. You can use the following website to upload and share the screenshots: https://postimages.org/. Please provide the URL of the screenshots here so that we can review them and provide assistance accordingly.

    Best Regards,
    8Theme’s Team

    #345941 Copied In reply to: Problem with HERO section on Home page doesnt show images.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ms Morbenia Morbeck,

    1. a. Unfortunately, you cannot edit the blog page using the page builder (Elementor) as it is an archive page. However, you can check and set all available settings as per your requirements under XStore > Theme Options > Blog. For a better reference, please refer to the image provided here: https://postimg.cc/9ztg8RFH

    1. b. Our theme XStore has a new feature for indexing the web and mobile menus – SEO. You can check all available settings under XStore > Theme Options > SEO. Please refer to the image provided here: https://postimg.cc/FY4DvhWX

    Alternatively, XStore is compatible with SEO plugins. You can use an SEO plugin as per your requirements, such as WordPress SEO or Yoast SEO plugin.

    2. We would appreciate it if you could provide us with a detailed explanation of your issue, including screenshots if possible so that we can better understand the situation.
    Thank you for your cooperation.

    3. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. Additionally, we have enabled the option to allow customers to create an account on the “My Account” page under Woocommerce > Settings > Accounts & Privacy. For your reference, please see the attached image.https://postimg.cc/mzq9VSzy

    Best Regards,
    8Theme’s Team

    #345939 Copied In reply to: translate these tabs on the product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @PremiumPetware,

    We are delighted that our proposed solution was able to assist you in resolving your issue. Please do not hesitate to reach out to us if you require any further assistance. We are always here to help.

    Thank you for contacting us. We wish you a pleasant day.

    Sincerely,
    8Themes Team

    #345937 Copied In reply to: Static Block Mega Menus – Columns incorrectly Displayed – Being stacked vertically
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Laskowidz,

    1. Please turn on the Sticky Add to Cart option under XStore > Theme Options > Woocommerce (Shop) > Single Product Builder > Add to Cart & Quantity. For a better reference, please refer to the image provided here: https://postimg.cc/VdKzqtB6.

    2. Additionally, you may turn on or off the Buy Now button as per your needs under the same section. For a better reference, please refer to the image provided here: https://postimg.cc/B8mZJwMJ.

    Best Regards,
    8Theme’s Team

    #345924 Copied In reply to: Floating down menu on phone with button
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @chemmaaxxs,

    We would appreciate it if you could provide us with your WordPress Admin URL and credentials in the private content area of this topic, along with a screenshot of the missing menu, so that we can investigate the issue further and provide assistance.

    You can use this website to upload and share the URL: https://postimages.org/

    Best Regards,
    8Theme’s Team

    #345921 Copied In reply to: LOGO ALSO DISSAPEARED WITH THE NEW VERSION THEME
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @chemmaaxxs,

    We would be happy to help you with any questions you may have regarding our theme options and features. However, if you require more extensive customization, we recommend that you contact https://wpkraken.io/?ref=8theme.

    Best Regards,
    8Theme’s Team

    #345920 Copied In reply to: QUICK AND SPECIAL ASSITANCE TO FINISH THE JOB
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @PremiumPetware,

    We have resolved your issue by disabling the Menu Dropdown Ajax Loading and Menu Cache options under XStore > Theme Options > Speed Optimizations.

    For a better reference, please refer to the images provided here: https://postimg.cc/9rq7SxDK and https://postimg.cc/qgvcmXXH. Additionally, you can watch this video for further assistance: https://www.youtube.com/watch?v=JiI6qDaVtY4&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=5.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #345919 Copied In reply to: Static Block Mega Menus – Columns incorrectly Displayed – Being stacked vertically
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @chemmaaxxs,

    We would appreciate it if you could provide us with your WordPress Admin URL and credentials in the private content area of this topic, along with a screenshot of the missing menu, so that we can investigate the issue further and provide assistance.

    You can use this website to upload and share the URL: https://postimages.org/

    Best Regards,
    8Theme’s Team

    #345918 Copied In reply to: MAIN MENU DISSAPEARED INSTALLING 9.03 THEME XSTORE
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Jay545452,

    We regret to inform you that there is no other available solution for this issue. As the page builder contains various elements with different classes, CSS is not a viable or permanent solution.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    #345917 Copied In reply to: How To Change Woocommerce Price Colour
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Mohamed,

    We believe this issue may be related to the SSL certificate of your website, server-side, and WordPress Dashboard. We recommend that you install an SSL certificate and configure the necessary settings for the WordPress Dashboard according to SSL requirements https://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/ . Additionally, please ensure that your site URL is set to HTTPS under the WordPress Dashboard Settings.

    Alternatively, you may try installing the Really Simple SSL plugin on your site and clearing the cache. You can find the plugin here: https://wordpress.org/plugins/really-simple-ssl/.

    We hope this helps.

    Best Regards,
    8Theme’s Team

    #345916 Copied In reply to: i have problem in footer, no elementor style
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Yousaf,

    We have already responded to your duplicate topic here: https://www.8theme.com/topic/problem-with-hero-section-on-home-page-doesnt-show-images-2/#post-345914. Please review our reply and kindly refrain from creating multiple topics for the same issue.

    Best Regards,
    8Themes Team.

    #345915 Copied In reply to: Problem with HERO section on Home page doesnt show images.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Yousaf,

    We kindly request that you provide us with your WordPress Admin URL and credentials in the private content area of this topic. Additionally, we would appreciate it if you could share a screenshot of the Hero section.

    You may use the following website to upload and share the screenshot: https://postimages.org/.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #345914 Copied In reply to: Problem with HERO section on Home page doesnt show images.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Jennifer,

    We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the changes. We have added the necessary CSS code via XStore > Theme Options > Theme Custom CSS and published it. For your reference, please see the attached image: https://postimg.cc/2qfj6G8q

    Best Regards,
    8Theme’s Team

    #345913 Copied In reply to: Not show green Added to cart notification
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Jennifer,

    We have set your footer color to dark from the WP-Dashboard >> Static Block >> and edited the Footer Static Block with Elementor, as seen in the screenshots provided: https://postimg.cc/QKBZSKdG https://postimg.cc/YvHTLsYw https://postimg.cc/0bpBv03X

    You can also change the colors as per your requirements.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #345912 Copied In reply to: Can´t change the color of the icons on footer with elementor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @LucyLu,

    We suggest that you try disabling Mobile Content Optimization through Theme Options >> General/Layout, clear the cache, and then check the results.

    If this does not resolve the issue, please provide us with your WordPress Admin URL, Username, and Password in the private content area of this topic so that we will further investigate it for you on your site and help you out.

    Please note that it is important to take a complete backup of your site before doing so.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #345909 Copied In reply to: Problems with the header and main menu of my website.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Laskowidz,

    Unfortunately, our theme does not have any influence on the WooCommerce functionalities of Upsell and Crossell. We recommend that you read this article for more information: https://woocommerce.com/document/related-products-up-sells-and-cross-sells/.

    If you need further assistance, please contact their support team at https://wordpress.org/support/plugin/woocommerce/.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team.

    #345830 Copied In reply to: Upsell or Crossell on Chekout page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hannah,

    1. a.For Quick View: There are 2 possible ways, You can set the Quick View option in Theme Options > WooCommerce > Shop elements > Quick view https://postimg.cc/y39S0vp0 OR you can disable the More Details Link. https://prnt.sc/ck6O_XM-_oMQ

    We believe the issue is caused by tags in the description, which when a portion of the excerpt is displayed in Quick View, can result in some tags being left unclosed.

    1. b.For Style change: Elementor only displays short codes. To find the short code of a Static Block, please navigate to Dashboard > Static Blocks and edit it with Elementor according to your needs. Please refer to the attached image for further reference. https://postimg.cc/fVkzrZ95

    2. To change the color of the header button, please navigate to XStore > Theme Options > Theme Custom Css > Global. There, you can change the background color to your desired preference. For a better reference, please see the attached image. https://postimg.cc/06vdPt06

    2. a. In order to change the color of the notification bar, please copy and paste the following CSS code under XStore > Theme Options > Theme Custom Css > Global and click the Publish button. After that, please clear your browser’s cache and revisit your website.

    .woocommerce-message {
    background-color: red !important;
    border-left-color: red !important;
}

    Please note that the word “red” in the following CSS code can be changed to any other color as per your requirements.

    2. b. To change the color of the light button, please navigate to XStore > Theme Options > Styling/Colors > Light Buttons Color. For a better reference, please refer to the image provided here: https://postimg.cc/K40BkPtW.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #345827 Copied In reply to: More info link in Quick View is often displayed wrongly &other style change questions
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Kestutis,

    We regret to inform you that the style you desire for the grid structure is not available and requires extra customization. Unfortunately, additional customization is outside the scope of our basic support.

    If you would like to avail of paid customization services, please submit a customization request to the WPKraken team at https://wpkraken.io/?ref=8theme.

    OR

    If you would like to request this feature, please post your request on our taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

    Best Regards,
    8Theme’s Team

    #345826 Copied In reply to: Hi. How I can edit blogs grid structure in blogs page?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @12gitari,

    We hope this information is helpful. To add or remove a menu item image, you can modify or remove the menu item image from the Appearance > Menu section. Please refer to the image provided here: https://postimg.cc/v4BdVW9q.

    The All-department dropdown menu is generated from a static block, which can be edited or changed with Elementor as per your requirements. Please refer to the images provided here: https://postimg.cc/CR1zxnKY, https://postimg.cc/qhgPt03N, and https://postimg.cc/K1kQgzqS.

    Please note that you can use any icon image in the image box as per your needs.

    If you have any further questions, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #345811 Copied In reply to: All departments menu showing with images
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @renopointcom,

    We regret to inform you that it is not possible to change the functionality of the widget in the theme, as it is the default style and any changes you wish to make would require extra customization.

    Additional customization is outside the scope of our basic support.

    If you would like to request this feature, please post your request here: https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

    Best Regards,
    8Theme’s Team

    #345809 Copied In reply to: Portfolio Media Grid Lightbox not showing all images
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Darul Muqarrabin Malaysia,

    We have created a contact form using the Contact Form 7 plugin, which can be edited under WP-Dashboard >> Contact according to your needs.

    For more information, please refer to the official documentation of the plugin at https://contactform7.com/faq/how-can-i-add-a-field-to-my-contact-form/.

    Best Regards,
    8Theme’s Team.

    #345804 Copied In reply to: Want to add extra column at bontact us..
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jay545452,

    Thank you for purchasing our theme and for reaching out to our support center.

    1. To change the product price color on the single product page, please navigate to XStore > Theme Options > Woocommerce (Shop) > Single product builder > Price > and select the desired color. For a better reference, please see the image provided here: https://postimg.cc/G9kT57dV

    2. There are two ways to change the color of the product’s short description on the single product page. Please note that only one of these methods can be used at a time.

    2. a. To access the Single Product Builder, please navigate to XStore > Theme Options > Woocommerce (Shop) > Single product builder > Short description. From there, you can select the color of your choice. For a better reference, please see the image provided here: https://postimg.cc/QByYvNk8.

    2. b. You can edit the product and view the Product Short Description box, where you can select the text color according to your requirements. For a better reference, please see the image provided here: https://postimg.cc/dkwsdR3X

    To change the product’s long description color on the single product page, simply edit the product. You will be able to see a Product Description box where you can select the text color according to your requirements. For a better reference, please see the image provided here: https://postimg.cc/3kd3GNR7

    We appreciate your interest in our product and thank you for your support.

    Best Regards,
    8Theme’s Team

    #345803 Copied In reply to: How To Change Woocommerce Price Colour
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Ms. Morbenia Morbeck,

    We are pleased to inform you that your issue has been resolved. Please clear your browser’s cache and revisit your site to confirm the changes.

    We have deactivated the Custom tab 02 under XStore > Theme Options > Woocommerce (Shop) > Single Product Builder > Tabs, which has removed the mini tab button from your site.

    For your reference, please see the images provided here: https://postimg.cc/svYxTv9r and https://postimg.cc/T598DMmZ.

    We thank you for your patience and look forward to your continued support.

    Best Regards,
    8Theme’s Team

    #345802 Copied In reply to: translate these tabs on the product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @chemmaaxxs,

    We apologize for any inconvenience this may cause. You can upload screenshots to https://postimages.org/ and provide the links here.

    Additionally, please provide your site’s WordPress Admin URL, username, and password in the private contact area of this topic. This will allow us to further investigate the issue on your site and provide assistance accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Best Regards,
    8Theme’s Team

    #345799 Copied In reply to: TRANSLATION SPANISH on XSTORE FROM ENGLISH
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Sucknorris,

    Thank you for providing the login details. We have identified that the issue on your site is caused by the conflict between the CDN activation and the Static Block Cache being enabled at the same time.

    To resolve this issue, please navigate to XStore > Theme Options > Speed Optimizations > Static Blocks Cache and turn it off, then publish the changes. Please also clear your browser cache afterward.

    For reference, please see the images provided here: https://postimg.cc/d7VdKqHf and https://postimg.cc/xX2jmtLy.

    Best regards,
    8Theme’s Team

    #345798 Copied In reply to: Static Block at Product Page not loading the content (infinity loop symbol)
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Claudio,

    First of all, your site is working perfectly fine for me now: https://postimg.cc/xXKgdTPT

    And this is your site Speed test result: https://gtmetrix.com/reports/blendismy.com/7DiJ02Sr/ which is obviously not good.

    Now, let’s move to the suggestion provided by the GTMetrix, to overcome and speed up the site: https://postimg.cc/RJ7qH8pf

    – Reduce initial server response time: Keep the server response time for the main document short because all other requests depend on it. You can try to reach out to your hosting provider for this, OR you can consider using a plugin like WP Rocket to significantly reduce server response time » https://gtmetrix.com/go/wprocket-general

    – Avoid large layout shifts: These DOM elements contribute most to the CLS of the page: https://postimg.cc/z3Q1C0YH

    – Serve static assets with an efficient cache policy: A long cache lifetime can speed up repeat visits to your page. You can consider the WP Rocket plugin for it.

    – Use a Content Delivery Network (CDN): CDNs can give an equally fast web experience to your users across the globe. You can reach out to your hosting provider on this.

    Further, you can use our theme Speed Optimization functionality and also please read our theme documentation on speed here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ & https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    Kind Regards,
    8Themes Team.

    #345797 Copied In reply to: Theme display problems after a speed optimization
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Belal,

    The child theme is a theme that inherits the functionality of the parent theme and allows you to make modifications or add additional functionality to the parent theme. If you have made all your changes/modifications in the Child Theme, then you can use the Child Theme on your site.

    For further information, please read these articles: https://www.wpbeginner.com/glossary/child-theme/ &https://www.hostitsmart.com/blog/difference-between-parent-theme-child-theme-in-wordpress/.

    Best Regards,
    8Theme’s Team.

    #345794 Copied In reply to: Setup XStore Child Theme It is highly recommended to use a child theme. This will enable the parent
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @SOFIANE,

    We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking to see if the issue persists. It is possible that one of the additional plugins is causing the problem.

    If the issue continues, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to investigate and provide assistance.

    Please note that you should take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team

    #345793 Copied In reply to: BREADCRUMB woocommerce page problem : no breadcrumb
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Kestutis,

    We regret to inform you that it is not possible to replace the Quick View with the Add to Cart button in the same position on the Shop page. However, you can enable the Add to Cart button to be displayed on the Shop page from XStore >> Theme Options >> WooCommerce >> Shop >> Product Styles, as per your requirements. Please refer to the screenshot provided: https://postimg.cc/dDQv9by1

    Best Regards,
    8Theme’s Team.

    #345792 Copied In reply to: How to change on product hover button “quick view” to “Add to cart” option?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Luis,

    1. To change the main color for the site (including links, active buttons, and elements such as pagination, sale price, portfolio project mask, blog image mask, etc.), please navigate to XStore > Theme Options > Styling/Colors and select the Main Color of your choice. For reference, please see the image below: https://postimg.cc/dD4tWTbr

    2. The shop page is a catalog page for products that cannot be edited using Elementor by default. You can find the available settings in Theme Options > WooCommerce (Shop). If you are using Elementor Pro, please refer to the plugin documentation for instructions on how to edit the shop page: https://elementor.com/help/creating-a-woocommerce-archive-template/.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #345710 Copied In reply to: I can´t edit shop page with elementor, not even in safe mode
  • 1 2 3 … 383 384 385 … 462 463 464
    11,491–11,520 of 13,902 posts
Viewing 30 posts - 11,491 through 11,520 (of 13,902 total)
1 2 3 … 383 384 385 … 462 463 464