Tony Rodriguez

Hello @Vipul Garg,

We have reviewed the issue you are facing and have determined that it is not related to our theme. We suggest that you review the following thread for further instructions: https://wordpress.org/support/topic/unable-to-insert-site-verification-error-on-google-merchant-setup/.

We hope that this will help you resolve your issue. If not, please contact the support team of the plugin you are using.

Best Regards,
8Theme’s Team

Hello, @mahlv,

Unfortunately, there is no other possible workaround for now, we regret to inform you that the change you are requesting is outside the scope of our basic support and requires additional customization.

If you would like to avail of paid customization services, please submit a customization request to the WPKraken team at https://wpkraken.io/?ref=8theme.

Alternatively, if you would like to request this feature, please post your request on our taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Cristina,

We apologize for not being able to understand your issue. If possible, could you please provide a video clip that explains your issue in more detail so that we can better assist you?

You can use the https://www.loom.com/ screen recording tool to record your screen and upload it to their website. Please share the URL with us here.

Best Regards,
8Theme’s Team

Hello @Laskowidz,

We have determined that the issue you are experiencing is due to the CartFlows plugin, which is a third-party plugin and is not included in our list of compatible third-party plugins.

We cannot guarantee full theme compatibility with all existing third-party plugins. In some cases, additional customization may be required to ensure compatibility between the theme and plugin. Unfortunately, it is not possible for us to make the theme compatible with all existing plugins, and additional customization is outside the scope of our basic support.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @Jay545452,

Thank you for your inquiry. Unfortunately, it is not possible to achieve what you are requesting without additional customization, which is outside the scope of our basic support.

If you would like to avail of paid customization services, please submit a customization request to the WPKraken team at https://wpkraken.io/?ref=8theme.

Alternatively, if you would like to request this feature, please post your request on our taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Chris0483,

We apologize for any inconvenience caused. We have disabled the Ajax Product Pagination option from XStore > Theme Options > Woocommerce (Shop) > Shop page Layout, which resolved your issue. Please clear your browser cache and check your site again. For your reference, please see the attached image: https://postimg.cc/wyWsvJfC.

Additionally, please watch the resulting video here: https://streamable.com/jnieth.

Best Regards,
8Theme’s Team

Hello Steven Tay,

We have added a static text using the Custom HTML Block in the product builder. If you would like to modify or remove it, you will need to go to the WP-Dashboard >> Static Block and edit the Shipping Block. Please refer to the screenshots provided for further guidance.

https://postimg.cc/cr83gLzg
https://postimg.cc/PLv90ZVf
https://postimg.cc/4K1LD5bg

We hope this helps.

Best Regards,
8Theme’s Team

Hello @Chris0483,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. Additionally, we have disabled the Theme Swiper JS Library option under XStore > Theme Options > Speed Optimizations. For your reference, please see the attached image. https://postimg.cc/hJjJb4jq

Best Regards,
8Theme’s Team

Hello @mahlv,

Thank you for your inquiry. Unfortunately, there is no such option available in our theme for the animation you are looking for. However, you may be able to achieve the desired effect by using some code. We suggest you try the code provided in the following article: https://css-tricks.com/snippets/css/typewriter-effect/. After copying and pasting the CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS, please clear your browser cache and check back to your site. You may also need to modify the code to meet your requirements.

.et_b_header-search.et_element-top-level input[type="text"]{
  animation: typewriter 4s steps(44) 1s 1 normal both,
             blinkTextCursor 500ms steps(44) infinite normal;
}
@keyframes typewriter{
  from{width: 0;}
  to{width: 24em;}
}
@keyframes blinkTextCursor{
  from{border-right-color: rgba(255,255,255,.75);}
  to{border-right-color: transparent;}
}
}

We hope this helps.

Best Regards,
8Theme’s Team

Hello @azbarga,

We have conducted another review of your website and the mobile result has improved from 28 to 53. While this is a positive development, there is still room for improvement. Please review the following issues: https://postimg.cc/SjRD3Zbq/.

Please find the result and the suggestions for the URL https://pagespeed.web.dev/report?url=https%3A%2F%2Fbuac.net%2F.

Remove/Delete the other themes from your site which are not needed OR used.

Remove/Delete the other third-party plugins from your site which are not used on your site.

Remove/Delete the extra content like images, pages, posts, products, blocks, and elements not used on the sites.

Try to contact your hosting provider and ask to increase the server performance.

Try to use the cache plugin like WP Rocket and also our Theme Optimization options as well under Theme Options, to Minify the CSS and extra functionality.

This should help to speed up your site.
We hope this information is helpful.

Best regards,
8Theme’s Team

Hello @azbarga,

XStore AMP (Accelerated Mobile Pages) is a plugin designed to improve the mobile browsing experience by loading pages with minimal HTML, Javascript, and styles. This plugin also allows you to edit the mobile page.

For more information, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/,
https://www.8theme.com/documentation/docs/general-section/,
https://www.8theme.com/documentation/docs/home-page-section/,
and https://www.8theme.com/documentation/xstore/amp-plugin/mobile-panel-section/.

Best Regards,
8Theme’s Team

Hello @mktnegocios,

1. We suggest that you first check the Custom HTML block 1 under XStore > Theme Options > Woocommerce (Shop) > Single product builder > Custom HTML. After that, you can modify/edit the specific static block under Dashboard > Static block according to your requirements. For a better reference, please see the images provided here: https://postimg.cc/t7m0rYzT and https://postimg.cc/xJDy5rsg

2. Please check the Sidebar widget under Dashboard > Appearance > Widgets and modify the specific static block under Dashboard > Static block as per your requirements. For a better reference, please see the images provided here: https://postimg.cc/BjpdRpWx , https://postimg.cc/8jSv0Bmk , https://postimg.cc/FdP9VvpJ

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Jay545452,

We would appreciate it if you could provide us with a URL of your product so that we can attempt to set the long description text color CSS for your site.

Best Regards,
8Theme’s Team

Hello Jennifer,

For the Mail, WhatsApp, and Social Share Icon colors, you will need to edit the footer static block using the Elementor Page builder and then change the color of the icons as per your requirements. Please refer to the screenshots provided: https://postimg.cc/0zjh7xSS and https://postimg.cc/Pv8PC04n, https://postimg.cc/ZWqzjpGC

Best Regards,
8Theme’s Team

Hello @chemmaaxxs,

Thank you for providing the screenshots of the strings. Those are actually Custom Titles, and you can change them from Appearance >> Widgets >> Shop Sidebar. You can edit the widgets and change the titles as per your requirements. For better reference, please see the screenshots provided at the following link: https://postimg.cc/WtYXthjM

Best Regards,
8Theme’s Team