Page 377 – 8theme.com

Forum Replies Created

Viewing 30 posts - 11,281 through 11,310 (of 13,134 total)

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Tony Rodriguez

Support staff

January 3, 2023 at 09:54

Hello, @levacare,

You uploaded different images for different sizes of resolution in the Elementor. In order to set the image size you have to adjust the settings of the image size by changing the devices as per your need see the image: https://postimg.cc/bZWDYKVQ Please try to check the settings and set them then check back to your site after clearing the browser cache.

Regards 8Themes Team.

#342849 Copied In reply to: I have a proble i can’t add the theme due to some requirements

Tony Rodriguez

Support staff

January 3, 2023 at 08:56

Hello, @Thomas,

The banner is coming from the slider revolution plugin. In order to change the text/icon simply navigate to the Dashboard >> Slider Revolution >> There you will see that slider simply edit it and set the settings/content as per your need, then save the slider and check back to your site after clearing the browser cache. The changes will automatically appear on the site after you save the slider settings.

Regards 8Themes Team.

#342839 Copied In reply to: How can i change and/or build (new) Icons and Text in the Top Banner

Tony Rodriguez

Support staff

January 3, 2023 at 08:37

Hello, @simran,

Your issue has been solved, please check back to your site after clearing the browser cache. See the resulting images for a better reference here: https://ibb.co/k9Hzvvt and https://ibb.co/Y27XgPq

Regards 8Themes Team.

#342837 Copied In reply to: My single product page was designed and created and suddenly it changed and no elements are showing

Tony Rodriguez

Support staff

January 3, 2023 at 08:36

Hello, @lew-shop,

Your issue is resolved now kindly check back to your site after clearing the browser cache. To solve your issue I just disabled the cache plugins “Autoptimize” and “Redis Object Cache” and here is the resulting video: https://streamable.com/m0qzr7

Regards 8Themes Team.

#342836 Copied In reply to: stick section overlaps another section single product

Tony Rodriguez

Support staff

January 3, 2023 at 08:33

Hello, @johnm,

Actually, the thing is the SALE label appears the same on the product archive and single product page. You can only enable/disable the label from the theme settings, and change its text and colors settings as well from the XSTORE >> Theme settings >> WooCommerce >> Shop Elements >> Product badges >> see the image: https://postimg.cc/rKwywXXm

Regarding the anchor tag, there are no settings available in the theme settings, and SEO-related things are handled by the SEO plugins. You have to check the settings in the SEO plugin you are using and check the plugin support forums for further assistance.

Regards 8Themes Team.

#342834 Copied In reply to: Identical Anchor Text for Several Internal Product Links

Tony Rodriguez

Support staff

January 3, 2023 at 08:31

Hello, @bagshaw50,

You’re Most Welcome!!
Thanks for contacting us.

Have a nice day. 🙂

Topic Closed.
Regards 8Themes Team.

#342833 Copied In reply to: “ET LOADING” when loading pages? How to remove

Tony Rodriguez

Support staff

January 3, 2023 at 07:52

Hello, @xyz,

1- Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Note: Please take the complete backup of your site first.

2- The blocks working fine there is no issue with hover see the video: https://streamable.com/i1zq9q

3- Probably you did not migrate correctly.
Please contact your hosting provider. As a rule, hosting support helps with this. Site migration is not related to the theme, so we don’t have any detailed suggestions.

4- Actually, there are no settings for the filters but you can set the sidebar as a toggle. All the filters appear in the sidebar and if you set the sidebar layout to off-canvas then a filter button will appear on the shop page and when the user clicks on it the sidebar with filters will appear to see the images: https://postimg.cc/94K34R6f and https://postimg.cc/213rVD12 this is the only available option in the theme.

Regards 8Themes Team.

#342826 Copied In reply to: Static blocks at menu hover blocks not editable with Elementor

Tony Rodriguez

Support staff

January 3, 2023 at 07:20

Hello, @levacare,

Thanks for the access. Now, please first check these resulting images and then check back to your site after clearing the browser cache.

https://postimg.cc/p9pMkbzy and https://postimg.cc/PvtjWL4n -as you can see, the changes you have made appear fine on the site. To solve your issue, I just disabled these two options from the Theme settings >> Speed Optimization >> see image: https://postimg.cc/zVbddzPs

Regards 8Themes Team.

#342821 Copied In reply to: I have a proble i can’t add the theme due to some requirements

Tony Rodriguez

Support staff

January 3, 2023 at 07:10

Hello, @bagshaw50,

Your issue is resolved now kindly check back to your site after clearing the browser cache. I have disabled the preloader from the theme settings in order to solve your issue check the image: https://postimg.cc/TL6GPWMX

Regards 8Themes Team.

#342819 Copied In reply to: “ET LOADING” when loading pages? How to remove

Tony Rodriguez

Support staff

January 3, 2023 at 06:19

Hello, @Steven Tay,

Those Menu Items dropdowns are coming from the Static Blocks, If you go to Appearance >> Menu and choose the All Department Menu from there, you will find all those Menu Items Categories: https://postimg.cc/zLszkscz you can change with your categories from there as per your requirements.

Now about the Sub Menu Items, If you click on the particular Menu Item “8Themes Category Options” https://postimg.cc/ykpkZbsd you will find more options in the popup, and you can see that the static block has been chosen from there to show as Sub Menu: https://postimg.cc/mcsRzYzk
.
So this is actually how it works, you will find the static blocks under WP-Dashboard >> Static Blocks and change/remove/modify the content from there as per your requirements: https://postimg.cc/crnVRKNn https://postimg.cc/3dYgB6sF

Regards 8Themes Team.

#342818 Copied In reply to: How to Edit the Top Left “Default” Product Categories and Sub- Categories

Tony Rodriguez

Support staff

January 3, 2023 at 06:08

Hello, @David,

Tried to check your site and it is not working for me, I am accessing the site from Pakistan, so please allow Pakistani Ip’s for a while, and also share your site WP Admin URL and Credentials with me here in the private content area of this topic, so that I will further check it for you on your site and help you out.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

#342817 Copied In reply to: Reduce the size of the sub menu white space area
Tony Rodriguez

Support staff

January 3, 2023 at 05:58
Hello, @David,

Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the cache.

@media(max-width: 767px){ .tax-product_cat .term-description { display: none !important; } }

Regards 8Themes Team.
#342816 Copied In reply to: How to hide Category description on Mobile
Tony Rodriguez

Support staff

January 3, 2023 at 05:52

Hello, @Radek,

1. Unfortunately No, This is not possible as there is no such option in the widget for it, so you have to manually duplicate the data.

2. You can simply go to WP-Dashboard >> Testimonials and there, Add New, and set the testimonials as per your requirements. After that, you can use the “Testimonials” element on your site on any page as per your requirements.

https://postimg.cc/R6BcjL12
https://postimg.cc/QHwK2qhS
https://postimg.cc/w1DMS8WT

Here are the designs of the testimonial element in our theme: https://xstore.8theme.com/elementor/demos/minimal-fashion02/testimonials-element/ you can use the element and set it as per your requirements on any of the site pages.

Regards 8Themes Team.

#342815 Copied In reply to: XSTORE Testimonials widget in Elementor – how to fill data

Tony Rodriguez

Support staff

January 2, 2023 at 06:54

Hello, @levacare,

I have checked your site deeply and it seems that you are facing the server end issue, as because, I reset your site completely to start from scratch, and then tried to check the frontend it shows a blank page, then I Installed and Activated the XStore theme and plugins and the result same, then Installed and activated the plugins as well but the results same, then I tried to Install the WP File Manager plugin on your site and turn ON the Debug mode on your site as well but there is no any warning or error appears on your site the main page but is still shows the blank page only.

Then I tried to check and activate the WP Default theme and the results same with it as well.

So now I suggest you to please try to reach out to your hosting provider and ask them to solve this issue for you first, the front end of the site must have to work/appear.

Regards 8Themes Team.

#342761 Copied In reply to: I have a proble i can’t add the theme due to some requirements

Tony Rodriguez

Support staff

January 2, 2023 at 06:38

Hello, @Krzysztof,

You’re Most Welcome!!
And we are thrilled that our proposed solution worked for you.

Well, Thanks for contacting us.
Have a nice day. 🙂

Topic Closed.
Regards 8Themes Team.

#342760 Copied In reply to: Loading swiper.min.js and jquery.min.js from CDN

Tony Rodriguez

Support staff

January 2, 2023 at 06:36

Hello, @Mobarok,

Sorry for the inconvenience, I am not able to visit your website it is showing an error see the image: https://postimg.cc/qhNyYJtK I am accessing your site from Pakistan.

Also, Could you please elaborate on your issue with the help of video/screenshots for a better reference to understand your issue? please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check your issue on your site.

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins as well.

Regards 8Themes Team.

#342759 Copied In reply to: I requested to solve my problem that in my AMP home page bottom side” to use this element or activa

Tony Rodriguez

Support staff

January 2, 2023 at 06:32

Hello, @Ammar Tello,

I just simply edit the page with Elementor and then I set the products in the widget settings see the image: https://postimg.cc/67GYv2wH and then when I check your site the products appear just fine here is the resulting image: https://postimg.cc/5jPLf9Wj please check back to your site after clearing the browser cache.

Regards 8Themes Team.

#342758 Copied In reply to: Product Element not work on home page – it show nothing

Tony Rodriguez

Support staff

January 2, 2023 at 05:58

Hello, @Mohammed Alshammari,

Actually, There is no widget available in the Elementor to show the product title dynamically. Like as you said that you can create a block with Elementor and set the product title in it and then add the block on the single product page to show the product title for each product. But, in the XSTORE >> Theme Settings >> WooCommerce >> Single Product Builder >> Breadcrumbs >> there is an option to move the product title into the breadcrumbs see the image: https://postimg.cc/75wBjY3h with the help of this option you can show each product title in the breadcrumbs. There is no other way that I can tell you.

Regards 8Themes Team.

#342757 Copied In reply to: add a Single product page title in my website

Tony Rodriguez

Support staff

January 2, 2023 at 05:49

Hello, @bagshaw50,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#342756 Copied In reply to: “ET LOADING” when loading pages? How to remove

Tony Rodriguez

Support staff

January 2, 2023 at 05:45

Hello, @Mohammed Alshammari,

Nope, Revolution slider authors allow using the Premium features only for those who buy the individual license. So, if you want to use Revolution slider addons or Template library you need to buy the license. You can find some free templates here https://www.8theme.com/downloads Premium templates will be available only after plugin registration.

Regards 8Themes Team.

#342755 Copied In reply to: Just want some slider revolution template

Tony Rodriguez

Support staff

January 2, 2023 at 05:42

Hello, @Ibrahim,

Sound’s Good!!
That your issue is resolved now and you confirmed as well that it was the cache issue nothing else.

Well thanks for contacting us.
Have a nice day 🙂

Topic Closed.
Regards 8Themes Team.

#342754 Copied In reply to: Static blocks breaking with elementor Please help

Tony Rodriguez

Support staff

January 2, 2023 at 05:41

Hello, @IP,

In order to change the rating star color simply navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Shop >> Product Style >> from there you can change it see the image for a better reference: https://postimg.cc/wRD1X2Pf

Regards 8Themes Team.

#342753 Copied In reply to: Edit star colors for the ratings

Tony Rodriguez

Support staff

January 2, 2023 at 05:20

Hello, @IP,

You’re Most Welcome!!
And thanks for your understanding and for contacting us.

Have a nice day. 🙂
Topic Closed.

Regards 8Themes Team.

#342752 Copied In reply to: How products appear on the home page, hovering over them

Tony Rodriguez

Support staff

January 2, 2023 at 05:19

Hello, @Krzysztof,

You’re Most Welcome!!
Thanks for contacting us.
Have a nice day. 🙂

Topic Closed.
Regards 8Themes Team.

#342751 Copied In reply to: XSTORE Badges – New Label Range limit does not work

Tony Rodriguez

Support staff

December 31, 2022 at 16:12

Hello, @austin55,

1. That slider has been made using the Slider Revolution plugin, please go to WP-Dashboard >> Revolution Slider and edit the particular slider, after that, change the thumbnail from there as per your requirements: https://postimg.cc/k2smp5w5

2. You have to edit the product page and scroll below and then set the video from there as per your requirements: https://postimg.cc/1gDYj7yr

Regards 8Themes Team.

#342738 Copied In reply to: Broken video link and missing revolution slider images

Tony Rodriguez

Support staff

December 31, 2022 at 16:00

Hello, @houijiaymen,

Thank you so much for purchasing our theme and contacting our support center.

To change the text simply navigate to the Dashboard >> XSTORE >> Theme Settings >> Header Builder >> Cart >> from there you can edit/change the text as per your need see the image: https://postimg.cc/LYvssY2F

Regards 8Themes Team.

#342737 Copied In reply to: Edit content text

Tony Rodriguez

Support staff

December 31, 2022 at 15:12

Hello, @filmguerilla,

Yes, there is no such option. You can submit a request here – https://www.8theme.com/taskboard/
Or add the Newsletter element into the desktop header content, Newsletter On > On delay, then it will be shown on desktop and on mobile.

Otherwise, please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check your issue on your site.

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins.

Regards 8Themes Team.

#342734 Copied In reply to: How to enable promo popup on xstore…..

Tony Rodriguez

Support staff

December 31, 2022 at 15:08

Most Welcome ?, @LomP,

If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.

Have a great day ?

Topic Closed.
Best Regards.

#342733 Copied In reply to: How can I make the hover products appear above the section?

Tony Rodriguez

Support staff

December 31, 2022 at 15:06

Hello, @austin55,

Actually, Your site is in maintenance mode, I am not able to check your issue on your site see the image: https://postimg.cc/BXMG5LQw please share your site access in the private content area so that I will be able to check and debug your issue.

Wp-admin URL:
Wp-admin username:
Wp-admin password:

Note: Please take a complete backup of your site before sharing the access with us and allow us to debug your site and change/remove the plugins as well.

Regarding the demo images, the thing is if someone else is using the same demo images then it will cause copyright issues for you so that is why I suggest you use your own image on your site.

Regards 8Themes Team.

#342732 Copied In reply to: Broken video link and missing revolution slider images

Tony Rodriguez

Support staff

December 31, 2022 at 09:17

Hello, @Krzysztof,

For now, you can copy and paste the below-given code to xstore-child/functions.php

add_filter('product_new_label_on_date_created', '__return_true');

Regards 8Themes Team.

#342723 Copied In reply to: XSTORE Badges – New Label Range limit does not work
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