Tony Rodriguez

Hello Oliver Theiß,

1. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. The issue was caused by the CSS you added in the Theme Options, which we have now commented out. Please refer to the screenshot provided at the following link: https://postimg.cc/WD6njpCF

2. We have checked our end and the home page is displaying correctly. To provide further assurance, we have included screenshots of the desktop and video of the mobile versions of your site: https://postimg.cc/rDyygfTB https://www.veed.io/view/0d2f8c9f-f00d-4580-b865-8cbb17df0894?sharingWidget=true&panel=share
It appears that this may be a cache issue on your end. We suggest that you try clearing your cache and then check again.

Best Regards,
8Theme’s Team

Hello @Leileier,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Eduardo,

1. The custom block will appear at the bottom of the default single product builder page, as shown in the images provided here: https://postimg.cc/5Q3J2Szq and https://postimg.cc/bdKVZtg1.

2. We recommend that you disable all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clear the cache of your browser, and then check if the issue persists. It is possible that one of the additional plugins is causing the problem.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customizations, so that we can investigate and provide assistance.

Please note that you should take a complete backup of your site before proceeding.

We have noticed that you have a cache on your site from the server (CDN) at https://postimg.cc/5XGDSRqk. We suggest that you flush the cache completely and disable it while you are in the development process. Additionally, please provide us with your valid/working WP-ADMIN Login details in the private content area in the following format:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Sidora AG,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and provide assistance accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s FTP Login credentials in the private content area of this topic, so that we can look into it further:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello LambdaSP,

We believe this is a caching issue. We recommend clearing your site and browser caches to ensure the issue is resolved.

Best Regards,
8Theme’s Team

Hello, @Kalin,

We would appreciate it if you could provide us with more information regarding your issue, including screenshots if possible. Additionally, please share your WordPress admin URL and credentials with us via the private content area of this topic, so that we can investigate and assist you accordingly.

Best Regards,
8Theme’s Team

Hello Steven Tay,

We have identified that the dummy product categories have been set in the element. We suggest that you remove these categories and assign your own categories to it.

Please refer to the following video for further guidance: https://www.veed.io/view/85a07402-fc3b-4f04-9227-88ec75c92640?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

Hello @Inesita,

We kindly request that you copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser cache and check back to your site.

The result should look like this: https://postimg.cc/4m5HsJqV

CSS Code:

.et_element .mini-cart-buttons .wc-forward:not(.btn-checkout) {
    background-color: #000 !important;
}

Best Regards,
8Theme’s Team

Hello @Kestutis,

You can achieve a similar layout using the Theme Options under XStore >> Single Product Builder >> Gallery and changing the Type as shown in the attached screenshot. This layout does not include the navigation dots, but the navigation arrows are included, as shown in the second screenshot.

https://postimg.cc/S2b2rjH2
https://postimg.cc/Bt6szJsX

Best Regards,
8Theme’s Team

Hello @Fahad Khalid,

We would appreciate it if you could provide us with the URL of the product that has the thumbnails under the main product image so that we can investigate and attempt to create a Custom CSS fix for your site.

Best Regards,
8Theme’s Team

Hello @WEBPIXELS,

We kindly request that you copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser cache and check back to your site. The result should look like the image provided (https://postimg.cc/GHkPwx3g).

CSS Code:

.elementor-widget-etheme_icon_box:hover .etheme-icon-box-icon span {
    color: Gold !important;
}

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello Peter,

We are delighted to hear that our solution was able to assist you in resolving your issue. Please do not hesitate to reach out to us again if you need any further assistance.

Thank you for contacting us. Have a great day.

This topic is now closed.

Best Regards,
8Theme’s Team

Hello @Leandro,

We suggest that you use the code provided by @websitedude1985 (https://www.8theme.com/reply/347580/) in the functions.php file of your Child Theme and then clear your cache and check back the result.

Best Regards,
8Theme’s Team

Hello, @NelsonTsai,

1. It is normal for the pre-built header templates to take a bit of time to appear when you are using the customizer mode. This is because you can see the live changes as they are applied to the site.

2. To adjust the opacity of the entire header, please navigate to XStore > Theme Options > Header Builder. There, you can set the background color opacity of the Top, Main, and Bottom headers to your desired level. Please refer to the image provided for further guidance. https://postimg.cc/0KqnrvxD

Best Regards,
8Theme’s Team

Hello @Vlad,

We would like to inform you that the Premium version of the Slider Revolution plugin is not included with any theme on ThemeForest. https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

The revslider.zip plugin can be installed via the WordPress Dashboard by navigating to Plugins > Add New.

We have provided a zip file, Revolution-sliders-from-XStore-Demos.zip, which contains folders with sliders. These sliders can be imported and used as examples by navigating to Dashboard > Slider Revolution > manual import.

We hope this information is helpful.

Kind Regards,
8theme team