Forum Replies Created

Viewing 30 posts - 11,311 through 11,340 (of 13,902 total)
1 2 3 … 377 378 379 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @fnhc,

    1. There is a notice on each product under the “add to cart” button.

    1. We are pleased to inform you that you can add a notice to the Add to Cart section of the single product page using the Single Product Builder. You can do this by using the Custom HTML widget. Please refer to the screenshot provided for further information: https://postimg.cc/qzvL2np5

    2. They would have to accept the terms of not shipping for x amount of week before processing their orders.

    2. This is not possible as there is no such functionality in our theme, so you can try with any third-party plugin which better meets your requirements but at your own risk.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #347532 Copied In reply to: Help – Notice / Alerts / Accept Terms before Payment – Won’t be processing orders for 3 weeks.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Eduardo,

    You can edit the long description of the product using the Elementor page builder. To do this, you must first turn it ON from Elementor >> Settings >> General, as shown in the screenshots provided (https://postimg.cc/gxLw3cQh and https://postimg.cc/N5DMT9dL).

    Additionally, you can change the style of the single product page elements from Theme Options >> WooCommerce >> Single Product Builder, as per your requirements. For more information, please refer to our theme documentation here: https://www.8theme.com/documentation/docs/single-product-page/.

    Best Regards,
    8Theme’s Team

    #347531 Copied In reply to: Customize products pages ¿It is possible with Elementor?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Mateusz,

    We have provided video proof that the issue is still not resolved for us. You can view the video here: https://www.veed.io/view/ab1ed95c-0126-4b29-99f0-89efc33a4e8f?sharingWidget=true&panel=share

    Best Regards,
    8Theme’s Team

    #347530 Copied In reply to: Checkout layout Classic version – how to edit?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @akindemiroz,

    We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to further investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before making any changes.

    Please also provide your site’s WordPress Admin URL and credentials in the private content area of this topic, so that we can look into it for you on your site.

    We look forward to hearing from you.

    Best Regards,
    8Themes Team

    #347529 Copied In reply to: Mobile bottom bar menu looks problematic
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Eduardo,

    You can change the Gallery Type from XStore >> Theme Options >> WooCommerce (Shop) >> Single Product builder >> Gallery, please refer to this screenshot: https://postimg.cc/WqP4T2tR

    If you choose other layouts then the possible option is just under it “Thumbnail Columns” but the possible minimum columns will be 3, please refer to this screenshot: https://postimg.cc/XGTccyJR

    Best Regards,
    8Theme’s Team

    #347527 Copied In reply to: we’d like 2 Thumbnails Columns in the product page. It’s possible?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kestutis,

    We apologize for any inconvenience this may have caused. After reviewing your website, we have determined that there is no issue with the website loading. It appears to be a cache issue on your end. We suggest clearing the cache and then revisiting the website. We have also recorded a video for your reference. https://www.veed.io/view/27ac94dc-7e6f-4691-adc1-38723ac302c4?sharingWidget=true&panel=share

    Best Regards,
    8Theme’s Team

    #347524 Copied In reply to: Hi. I have problem with style.css files? Not loading…
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @KG,

    Please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser’s cache.

    .page-heading a.back-history:hover {
    color: red !important;
}

    You can modify the color in the code to suit your needs.

    Best Regards,
    8Theme’s Team

    #347519 Copied In reply to: How to change Breadcrumbs “Return To Previous Page” Link hover color
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ministry Of Concrete,

    We apologize for any inconvenience this may have caused. After reviewing your website, we have determined that there is no issue with the website loading. It appears to be a cache issue on your end. We suggest clearing the cache and then revisiting the website. We have also recorded a video for your reference. https://www.veed.io/view/27dd2fe9-b016-4e11-acef-af52b734619e?sharingWidget=true&panel=share

    We thank you for your patience and understanding.

    Best regards,
    8Theme’s Team

    #347518 Copied In reply to: Updated the theme to lastest update and now i cant access my website.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Fehmican Yesilyurt,

    1. In order to resolve your issue, please navigate to XStore > Theme Options > Woocommerce (Shop) > Cart/Checkout Layout. There, you can set the Header Background color to your desired specifications and then click Publish. Please refer to the image provided. https://postimg.cc/z3DTgTz6

    2. To address your issue, please navigate to XStore > Theme Options > Mobile Panel. There, you can select “Active Colors” as “Custom” and set/change the “Background Control (Active)” color to your desired preference. Please refer to the attached image for further guidance. https://postimg.cc/2LdyVcq3

    3. To change the hamburger menu color to white, please navigate to XStore > Theme Option > Header Builder > Bottom Header and select WCAG Color according to your preferences. Please refer to the image provided for further guidance. https://postimg.cc/sBckK1xn

    Best regards,
    8Theme’s Team

    #347514 Copied In reply to: About Site Mobile Responsive and Cart Header Problems
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @xyz,

    We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

    If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/ . If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    We thank you for your understanding and wish you the best.

    Best Regards,
    8Theme’s Team

    #347510 Copied In reply to: Pop up only registration form on click of an a href link
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @LambdaSP,

    We would like to better understand the issue that remains. If possible, could you please provide a screenshot and the WordPress Admin Login details, along with the URL of the page having the issue, in the private content area of this topic? This will allow us to investigate the issue further and provide assistance.

    Best Regards,
    8Theme’s Team

    #347508 Copied In reply to: I have bug with the clear selection in the product single page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Hoang Phong,

    If you are able to see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

    We recommend clearing the site and browser cache and checking back, or trying to view the site on a different computer with a fresh browser. If the issue persists, please take a complete backup of your site first.

    If you could provide us with your website WP-ADMIN login details in the private area, we would be happy to investigate further.

    WP admin URL:
    WP admin username:
    WP admin password:

    Best Regards,
    8Theme’s Team

    #347507 Copied In reply to: Front page not same edit element editor. How to fix it ?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @chemmaaxxs,

    We have already reset your purchase code and responded to your duplicate support email. Please review our response in the email.

    Best Regards,
    8Theme’s Team

    #347506 Copied In reply to: CHANGED DOMAIN INSTALLATION, PLEASE ACTIVATION ON THE NEW DOMAIN
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @LambdaSP,

    1. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. We have commented out the CSS to resolve the onsale badge and added the CSS code to resolve the alignment issue of the products on your site. Please refer to the images provided at the following links: https://postimg.cc/R3YwWmLF , https://postimg.cc/7GYYrJ2J , https://postimg.cc/68r97fVG

    2. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the changes. For further reference, please refer to the images provided here. https://postimg.cc/4YcYkvVF ,https://postimg.cc/RWwZbSxk

    3. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm that the product sizes are now aligned. For your reference, please see the attached image. https://postimg.cc/8FmpbZgM , https://postimg.cc/vDdjyG9Y

    Best regards,
    8Theme’s Team

    #347499 Copied In reply to: Hi i have some bugs and issues i need helo with them thank you.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @logicnet,

    Thank you for reaching out to us. We apologize for any confusion and would like to help you resolve your issue.

    1. In order to better understand your issue, please provide us with a more detailed explanation, if possible with some screenshots.

    2. Additionally, we suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of your browser, and checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

    We look forward to hearing from you soon.

    Best regards,
    8Theme’s Team

    #347495 Copied In reply to: variable product price button, not working
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Steven Tay,

    1. These are the product category images, and you can modify them from the WordPress Dashboard > Products > Categories. You can edit the categories and change the images according to your needs. Please refer to the screenshot provided: https://postimg.cc/8jX4QSbB .

    2. a, You can change the image size by editing the element via page builder on your site. Under the general setting of the element, you can adjust the image size according to your requirements. Please refer to the screenshot provided: https://postimg.cc/WhHx8F8b.

    2. b, You can edit the element using the page builder and under the element “Query” setting, you can add or remove the categories as needed. Please refer to the screenshot provided: https://postimg.cc/GHCjCcpJ.

    2. c, By following the steps outlined in point 2.b, you can easily change or add categories to your requirements.

    2.d, That is because the categories you mentioned have the same number of products. You can check the links below to confirm. To make it work, you will need to add or remove products from those categories.

    https://yipeedia.com/index.php/product-category/jewelry-type/necklaces-jewelry-type/?et_per_page=-1

    https://yipeedia.com/index.php/product-category/necklaces-2/?et_per_page=-1

    https://yipeedia.com/index.php/product-category/necklaces-2/new/?et_per_page=-1

    3. To edit the brands and change the images, please go to WP-Dashboard >> Products >> Brands. For reference, please see the screenshot at the following link: https://postimg.cc/QHpLSxF2.

    Best regards,
    8Theme’s Team

    #347493 Copied In reply to: Nich Market 04 – Not able to locate the 5 images Setting location before Seasonal Trend.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Norliden,

    We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.

    We can also see that you have activated CDN from your server on your site. We recommend contacting your hosting provider to flush the CDN completely and then turn it off while you are in the development process. For a better reference, please see the attached image. https://postimg.cc/bGdMKsR9

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to further investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before making any changes.

    Best Regards,
    8Themes Team

    #347490 Copied In reply to: Quick View not working on live site, please help
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @baparks,

    We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations.

    Please note that you should take a complete backup of your site before doing so.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can investigate further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Themes Team

    #347486 Copied In reply to: Product category on single product page.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Fahad Khalid,

    We kindly request that you provide us with your WordPress Admin Login details in the format listed below in the private content area of this topic. Additionally, please share the URL of the product page where you would like to remove product thumbnails that appear under the product picture on mobile devices. We will then review and address your issue on your site.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: We strongly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team

    #347485 Copied In reply to: Removing thumbnail from product page in Phone
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Norliden,

    In order to resolve your issue, please navigate to XStore > Theme Options > Woocommerce (Shop) > Shop Element > Quick View. There, you will need to remove/empty the Images Height option. For reference, please see the images provided here: https://postimg.cc/BLg3yxm7 and https://postimg.cc/2VLf4qsW.

    If the issue persists, please provide us with your site’s WP-ADMIN login details in the private content area of this topic. We will then be able to check and fix the issue on your site. Please note that you should take a complete backup of your site before doing so.

    We look forward to hearing from you.

    Best Regards,
    8Theme’s Team

    #347484 Copied In reply to: Quick View not working on live site, please help
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @MAHDAR,

    We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have added the string to the string translation, allowing you to change the language text as needed. Please refer to the screenshots provided below for further information:

    https://postimg.cc/vcqGvLK0
    https://postimg.cc/mcrM5wZh

    We have also prepared a video to help you understand the process better: https://www.veed.io/view/1748335d-9e6d-41e1-ad82-65b9cbea56d3?sharingWidget=true&panel=share

    We hope this helps.

    Best Regards,
    8Theme’s Team

    #347483 Copied In reply to: The text of the Ask Us section on the product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @logicnet,

    1. In our theme, under XStore >> Theme Options >> WooCommerce >> Shop >> Product Style, there is an option for the format of the price on variable products called “Show Only Min Price On Variable Products”. Please refer to the screenshot provided: https://postimg.cc/Hcc72hS9. Additionally, you may use any third party plugin which better meets your requirements, but please note that this is done at your own risk.

    2. Editing the price element in a single product builder is working as expected for me. Please refer to the screenshot provided: https://postimg.cc/hJggDyQP

    We kindly ask that you ensure you are using the most up-to-date version of the Theme and Core plugin. If not, please update and check back again. If you are using the latest version, please try disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clear the cache of your browser, and check again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    We also ask that you provide your site WP Admin URL and credentials in the private content area of this topic, so that we can look into it for you on your site.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Best regards,
    8Theme’s Team

    #347482 Copied In reply to: variable product price button, not working
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Mateusz,

    We apologize for the difficulty you are experiencing, We are not able to locate the section on your site checkout page https://postimg.cc/JGFkvmXC .

    To assist us in resolving this issue, please provide us with a screenshot of the issue along with the complete steps you are taking. We will then review the issue and provide you with the necessary assistance.

    Thank you for your patience and understanding.

    Best Regards,
    8Theme’s Team

    #347481 Copied In reply to: Checkout layout Classic version – how to edit?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @LambdaSP,

    1. a.b, We are pleased to inform you that your issue has been resolved. Please clear your cache and revisit your site. Additionally, we have added the necessary CSS code under XStore > Theme Options > Theme Custom CSS > Global. For your reference, please see the images provided here: https://postimg.cc/Jsh2V9Fd and https://postimg.cc/18HsJhqC

    Note: You can adjust the color CSS value according to your needs.

    2. We are pleased to inform you that your issue has been resolved. Please clear your cache and revisit your site. Additionally, we have added the necessary CSS code under XStore > Theme Options > Theme Custom CSS > Global. For your reference, please see the images provided here: https://postimg.cc/yDyHfX0V , https://postimg.cc/d7NgXW3K .

    3. We are pleased to inform you that your issue has been resolved. Please clear your cache and revisit your site. Additionally, we have added the necessary CSS code under XStore > Theme Options > Theme Custom CSS > Global. For your reference, please see the images provided here: https://postimg.cc/YG7KQdXN and https://postimg.cc/QBknZhb5

    4.a.We are pleased to inform you that your issue has been resolved. Please clear your cache and revisit your site. Additionally, we have added the necessary CSS code under XStore > Theme Options > Theme Custom CSS > Global. For your reference, please see the images provided here: https://postimg.cc/bDfDkjc6 and https://postimg.cc/BtDPSbFd

    Note: You can adjust the margin-left CSS value according to your needs.

    4.b. We have reviewed your website and have not identified any issues with the mobile version menu. Please refer to the attached image for further reference. https://postimg.cc/JGskfxq5

    5. We are pleased to inform you that your issue has been resolved. Please clear your cache and revisit your site. Additionally, we have added the necessary CSS code under XStore > Theme Options > Theme Custom CSS > Global. For your reference, please see the images provided here: https://postimg.cc/V0Fk8BnW and https://postimg.cc/jwHsHQgY.

    Best regards,
    8Theme’s Team

    #347376 Copied In reply to: Hi i have some bugs and issues i need helo with them thank you.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Rodlens,

    We are delighted that your issue has been resolved.

    If you would be so kind, could you please leave a 5-star rating for our Theme and Customer and Technical Support by going to http://themeforest.net/downloads? This will enable us to release more updates and provide dedicated support in the future. It would be greatly appreciated.

    Thank you for contacting us. Have a wonderful day.

    This topic is now closed.

    Best Regards,
    8Theme’s Team

    #347370 Copied In reply to: How to add an underline in xstore menu list widget in elementor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Pedro Monteiro,

    In order to resolve your issue, please navigate to XStore > Theme Options > Woocommerce (Shop) > Shop > Shop page layout > Products Per Page and set the value to -1 to display all products at once. For a better reference, please see the image at the following link: https://postimg.cc/PCshLH7C

    Best regards,
    8Theme’s Team

    #347368 Copied In reply to: In the Listing of products page I would like to show all the products by default.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Rodlens,

    We have used a custom CSS code to set an underline for the Footer Menu list item element in the demo. When you imported the section using Studio, it applied the same code to other elements as well.

    We kindly ask you to set the element on your site and share the WordPress Admin URL and credentials, along with the page URL and a screenshot of the section, in the private content area of this topic. We will then investigate further and set the custom CSS for your site.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #347367 Copied In reply to: How to add an underline in xstore menu list widget in elementor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Mateusz,

    We have conducted a review of your site and have not identified any issues. We have also recorded a video for you to view for further reference at the following link: https://www.veed.io/view/931413da-f5a3-42f1-afe5-d31683429066?sharingWidget=true&panel=share

    Best Regards,
    8Theme’s Team

    #347366 Copied In reply to: The breadcrumbs display an additional name ‘shop’
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Mateusz,

    We have recently reviewed your website and noticed that there are no Shipping Methods available on the checkout page. It appears that you are using the Advanced Layout of the Checkout page. Please refer to the screenshot provided: https://postimg.cc/9wyD509h

    We would appreciate it if you could provide us with the necessary steps to replicate the issue. If possible, please include a video clip. Additionally, please provide us with your website’s WP Admin Login URL and credentials in the private content area of this topic. This will allow us to further investigate the issue and provide you with assistance.

    Best Regards,
    8Theme’s Team

    #347365 Copied In reply to: Checkout layout Classic version – how to edit?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Bilal Hussain,

    We are unable to view the image you have attached. Could you please provide a screenshot of the block text color that you would like to change? Additionally, please provide your WordPress Admin login details in the private content area of this topic, so that we can investigate the issue further and provide assistance accordingly.

    Please note that it is recommended to take a complete backup of your site before proceeding.

    You may upload the screenshots on https://postimages.org/ and paste the links here.

    Best Regards,
    8Theme’s Team

    #347364 Copied In reply to: how to change block text color wpbakery
  • 1 2 3 … 377 378 379 … 462 463 464
    11,311–11,340 of 13,902 posts
Viewing 30 posts - 11,311 through 11,340 (of 13,902 total)
1 2 3 … 377 378 379 … 462 463 464