Tony Rodriguez

Hello @Rev7,

Thank you for purchasing our theme and for contacting our support center.

We have checked your site and found that the Banner’s links are working correctly. We have created a video for you to view for further reference here: https://www.veed.io/view/20dfdc7a-2a63-49c6-aba5-b68bf0b851d0?sharingWidget=true&panel=share

We have created a video to help you edit/change the button link of the banner on your test site. Please watch the video in its entirety and follow the steps shown. https://www.veed.io/view/a0bc0e02-dca3-4ecd-8795-6d467c511d34?sharingWidget=true&panel=share

If you have any additional questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Kind Regards,
8theme Team

Hello @Giffy Exclusive Store,

1. You can adjust the position of the Review widget in XStore >> Theme Options >> WooCommerce >> Single Product Builder as desired. Please refer to the screenshot provided: https://postimg.cc/478JqwzW

2. For brands, the options are available in XStore >> Theme Options >> WooCommerce >> Shop Elements >> Brands. Please refer to the screenshot provided: https://postimg.cc/2btsntdN

Best Regards,
8Theme’s Team

Hello, @oshannel,

Please try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/

– follow next steps:
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– enter purchase code and register theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the theme after that and you should not face any issues.

OR do the update manually via ftp – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello @sxp666,

Unfortunately, there is no available option in the specified element for text transformation. Therefore, you must use Custom CSS for this purpose. We have set the Custom Class to the element as shown in the screenshot (https://postimg.cc/K3tYdmjN) and then applied the Custom CSS for that class. The results can be seen in the screenshots (https://postimg.cc/WhsYDXVW & https://postimg.cc/MX93Q1Gz).

Best Regards,
8Theme’s Team

Hello, @TheOne,

We are delighted to have you join our support forum and hope you are doing well.

You are correct in that if you set the Size Guide to a single product by editing it, then you must also set the size guide widget in the single product builder in order for it to be displayed. This is the current functionality.

If you would like to change the behavior or add an option to enhance its functionality, please post your request on our taskboard at https://www.8theme.com/taskboard/. If it receives votes from other customers, our development team will attempt to include it in one of our upcoming updates.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello @Inesita,

We kindly request that you copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and adjust the values as necessary.

.woocommerce-ordering select {
    font-size: 12px !important;
}
.filter-wrap .products-per-page span {
    font-size: 15px !important;
}

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Steven Tay,

1. You can find and set the Product Cloud Widget to Shop Sidebar under Appearance >> Widgets, please refer to the attached screenshot for further reference: https://postimg.cc/CZMrJZx8

2. Thank you for your inquiry. The widget is designed to automatically select the minimum and maximum prices based on the prices of the products on your site. This is the default functionality of the widget and no manual adjustments are necessary.

Best Regards,
8Theme’s Team

Hello, @LambdaSP,

1. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the resolution. We have commented out the CSS which was causing the issue. For further reference, please refer to the images provided at the following link: https://postimg.cc/rKZYCT1f. Additionally, please watch the resulting video at the following link: https://www.veed.io/view/90353af3-56ae-4e89-aaa5-e0bc51ef3a18?sharingWidget=true&panel=share.

2. You can change the style from XStore by navigating to Theme Options > WooCommerce > Shop > Product Style. You can then change the style from the available options. Please refer to the screenshot below for more information: https://postimg.cc/0MsbWbRx

3. We are pleased to inform you that the settings on your site are now working correctly. You can check the settings by editing the element under the slider. Please refer to the screenshot provided: https://postimg.cc/Vr21Ghbt

Best Regards,
8Theme’s Team

Hello @Chris Barrett,

Thank you for purchasing our theme and for contacting our support center.

1. We have not conducted an official test of the Elementor header plugin with our theme, so we cannot provide any advice on its use. If you wish to try it, you may do so at your own risk.

We suggest you use our default header builder, which allows you to build a separate header for mobile as per your needs. Please refer to the provided image here: https://postimg.cc/ZvJFN3kg and watch the video guides here: https://www.youtube.com/watch?v=RbdKjQrFnO4 and https://www.youtube.com/watch?v=BpeXfzNwkOc.

2. You can import and export the header template from XStore > Theme Options > Header Builder > Header Templates. There you can export and import according to your requirements.

3. To change the color of the mobile menu icon, please navigate to XStore > Theme Options > Header Builder > Main header > Mobile and select the WCAG Color that meets your requirements. Please refer to the image provided: https://postimg.cc/2LD4nWWv

Best regards,
8Theme’s Team

Hello Steven Tay,

We have responded to your duplicate topic at the following link: https://www.8theme.com/topic/niche-market-04-setting-locations-for-popular-tag-filter-by-price-section/#post-347801. Please review our response and provide any additional feedback in that topic.

Additionally, please refrain from creating multiple topics for the same issue.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello Aleksey,

We suggest that you try activating the default WordPress Theme, such as Twenty Twenty-Three, to determine if the issue is related to our theme. If the issue persists with the default WordPress Theme, it will be evident that the issue is not related to our theme and we recommend that you contact the WooCommerce support for further assistance.

We wish you the best of luck.

Regards,
8Theme’s Team

Hello Norliden,

We believe this is a cache issue. We can see that the CDN is still activated on your site, as shown in the screenshot: https://postimg.cc/gx6nbqst.

We kindly request that you flush the server cache and deactivate all forms of cache, including the CDN, from the server end. Then, please check back again.

Best Regards,
8Theme’s Team

Hello @Cassiano,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have disabled the “Static Block Cache” from XStore >> Theme Options >> Speed Optimization, which has resolved your issue. Please refer to the screenshot provided in incognito mode: https://postimg.cc/9rqfZkCJ

Best Regards,
8Theme’s Team

Hello @tim,

We recommend that you contact your developer to check the code of your child theme customization, as this may be causing the issue on your site.

Alternatively, you can download the child theme you are currently using from Cpanel >> wp-content >> themes, delete it, and create a new one, which should resolve the issue.

Unfortunately, we are unable to check the custom code for you, as this is not included in the theme support policy and is beyond our limitations.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello @eslam77,

We have tested your site on GTMatrix and Google Page Insight and the results are as follows:

GTMatrix: https://gtmetrix.com/reports/egy4gamers.com/IjYXdGG6/

Google Page Insight: https://pagespeed.web.dev/report?url=https%3A%2F%2Fegy4gamers.com%2F

Based on the results, we suggest that you use a CDN on your server to provide an equally fast web experience to your users across the globe. Additionally, we recommend that you eliminate render-blocking resources, reduce unused CSS and JS, delete extra/unused themes and plugins, and remove/delete extra sections, CSS, content, and media not used on your site. This will help to improve your site speed.

For more information on how to set up the WPRocket plugin with our theme and how to speed up your site, please refer to our theme documentation:

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

There is no specific setting for Speed Optimization, so you can use all of the options based on your requirements.

Best Regards,
8Theme’s Team