Problem with the plugin Judge.me on Product Page

This topic has 4 replies, 2 voices, and was last updated 1 year, 1 month ago ago by Tony Rodriguez

  • Avatar: Kiki
    Kiki
    Participant
    February 23, 2023 at 16:16

    Hi, I have a problem with the Judge.me plugin. The Review Widget it shows correctly only on the collection page but no in the product page. When I put the shortcode manually on the page it doesn’t seem to synchronize with the old reviews. Also it doesn’t show on the “review” tab (after description and additional information) on product page.

    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 24, 2023 at 06:46

    Hello @Kiki,

    We have confirmed that Judge.me is not included in the list of third-party compatible plugins. This creates a conflict and requires additional customization to resolve.

    Please be aware that we cannot guarantee full theme compatibility with all third-party plugins. In some cases, additional customization may be necessary to ensure compatibility between the theme and plugin. Unfortunately, it is not possible for us to make the theme compatible with all existing plugins, and additional customization is outside the scope of our basic support.

    Best Regards,
    8Theme’s Team

    Avatar: Kiki
    Kiki
    Participant
    February 24, 2023 at 09:40

    Thank you for your reply. Where can I find the list of third-party compatible plugins or just a list of the “star review” compatible plugins?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 24, 2023 at 14:49

    Hello Kiki,

    We have identified both are third party plugins (Judge.me) and (star review). We recommend that you do not use this plugin or contact the plugin support team for further assistance.

    For a list of compatible plugins, please refer to the following link: https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546

    We hope this information is helpful.

    Best regards,
    8Theme’s Team

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