Tony Rodriguez

Hello, @PlushSuccess,

1. We kindly request that you remove the Sale Label Text from the Theme Options and then Re-Write it again, save the changes, and then clear your browser cache. Once this is done, please check back again.

2. In order to make the button text work, please translate it into the language files of the Theme. If you are unable to find it in the language files, please click on the SYNC button and save it after the process is complete. For further reference, please refer to the screenshots provided in the private content area.

3. To learn how to translate Fake Sale Pop-Up Text, please watch the video provided on our test site: https://www.veed.io/view/89f1fd02-4c5c-4ff9-94c7-81c3eb1adfcd?sharingWidget=true&panel=share.

If the issue persists, please provide us with your site’s WordPress Admin URL and credentials in the private content area of this topic, so that we can further investigate the issue and assist you.

Best regards,
8Theme’s Team

Hello, Mateusz,

We apologize for the delay in our response as we were working with the development team to address your issues.

1. Regarding your first issue, the video you provided is archived and we are unable to view it. https://prnt.sc/XPjEj4YsXLbw

2. We also tried using a VPN in Poland, but the issue still persists. We do not believe that another video would help us, as we would still be unable to resolve the issue without access to it. We suggest that you open up delivery methods for the short-term so that we can make the necessary fixes, or create a staging environment and grant us access to it.

3. Regarding your third issue, the checkout page appears to be working properly: https://prnt.sc/agdF2AYkLj_e

Best Regards,
8Theme’s Team

Hello @logicnet,

It’s really strange, We have observed that you are using PHP version 8 on your site, which may be causing unexpected issues. We kindly request that you change your site’s PHP version to 7.4 and report back to us with the results.

If the issue persists, please provide us with your site’s FTP login details so that our development team can investigate further.

Best Regards,
8Theme’s Team

Hello Wolf,

It is recommended to run an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

We hope this helps.

Best Regards,
8Theme’s Team

Hello, Fares,

We are delighted to have you as our customer. If you are satisfied with our Theme and Customer, as well as Technical Support, we would greatly appreciate it if you could leave a 5-star rating for us on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future.

Thank you for your time and we hope you have a wonderful day.

Topic closed.

Sincerely,
8Theme’s Team

Hello @Giffy Exclusive Store,

1) Unfortunately, we are unable to fulfill your request. However, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of our upcoming updates.

2) Unfortunately, this is not possible as there is no existing option or ready solution for this. Customization services are not included in item support, and any modifications or extensions beyond the original features, style, and functionality described on the item page would require paid customization services. If you would like to pursue this option, please submit a customization request to the WPKraken team.

Best Regards,
8Theme’s Team

Hello, @Inesita,

Please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS, then clear your browser cache to view the changes:

.woocommerce-cart .wc-proceed-to-checkout a.checkout-button.button.alt.wc-forward.wp-element-button {
    color: white !important;
}

Note: You can change the color in the above CSS as per your needs.

Thank you.
Best Regards,
8Theme’s Team

Hello, @mclovin210392,

1) We apologize for the inconvenience, but we have conducted an inspection of your site and have identified Mixed Content errors in the browser console. This mixed content or SSL issue is caused by having a secure connection that does not load the website’s style sheet.

We suggest that you try to change the website link from HTTP to HTTPS.

To do this, open your site’s WP Admin Dashboard and navigate to Settings > General and change the WordPress website URL from http://yourwebiste.com to https://yourwebiste.com.

Alternatively, you can install and use the Really Simple SSL plugin: https://wordpress.org/plugins/really-simple-ssl/.

Please refer to the image provided for reference: https://postimg.cc/0MsrcYzH

We hope this resolves the issue.

If the issue persists, we recommend disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please deactivate all third-party plugins on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to investigate and provide assistance accordingly.

Please ensure that you take a complete backup of your site before proceeding.

In order to assist you further, please provide your WordPress Admin URL, Username, and Password in the private content area of this topic as listed below.

WP Admin URL:
WP Admin Username:
WP Admin Password:

2) We are delighted that you were able to resolve your issue. You are truly remarkable.

Best regards,
8Theme’s Team

Hello @Ruth89,

We hope that the new setting will be beneficial to you. Please do not hesitate to reach out to us with any additional questions or topics. We are always here to help.

Thank you for contacting us. Have a pleasant day.

Best Regards,
8Theme’s Team

Hello @nataliyag2,

Thank you for your inquiry. Unfortunately, our theme does not have any influence on the WooCommerce-related products feature. We suggest that you read and follow the instructions in the following threads:

https://wordpress.org/support/topic/show-related-products-based-on-tags-only/

https://wordpress.org/support/topic/woocommerce-related-products-by-tags/

https://stackoverflow.com/questions/31122389/woocommerce-related-products-by-tags-and-categories

Alternatively, you may wish to contact the WooCommerce support team for further assistance.

Best Regards,
8Theme’s Team

Hello Pierre,

If you would like to modify the heading of an Elementor element, please edit the page with Elementor > Edit Particular Section > Edit Advanced Headline, where you can add or remove the heading as needed. For reference, please refer to the image provided: https://postimg.cc/bddwp1CK.

Best regards,
8Theme’s Team

Hello Ismael,

Yes, XStore has the social icons widget that you can use as per your requirements.

To use the social icon for the header, please navigate to XStore > Theme options > Header builder. There you can add social widgets to the header builder and add the WhatsApp element as per your needs. Please refer to the image provided: https://postimg.cc/fSXrvHC3

To use the social icon for a single product, please navigate to XStore > Theme options > Woocommerce (Shop) > Single product builder. There you can add sharing widgets to the Single product builder and turn on the WhatsApp element as per your needs. Please refer to the image provided: https://postimg.cc/k65V8znc

Best regards,
8Theme’s Team

Hello @Vlad,

We would appreciate it if you could provide us with the WP Admin URL, credentials, and FTP login details so that we can investigate your site and provide assistance.

WP Admin URL:
WP Admin Username:
WP Admin Password:

FTP Host:
FTP Username:
FTP Password:
FTP Port:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @TheOne,

In order for the size guide to function as desired, please follow the steps outlined by 8Theme’s Team.

1- We kindly request that you add a size guide element to the Single product builder, as shown in the screenshot: https://prnt.sc/mr2NpSvsP_-A.

2- Please open xstore-child/functions.php and add the following PHP snippet: https://prnt.sc/Lfk_YaTStZTH

add_action('wp', function() {
 if ( get_query_var('is_single_product', false) && etheme_get_custom_field( 'size_guide_img', get_the_ID()) == '' ) {
  remove_action( 'etheme_product_single_size_guide', 'etheme_product_single_size_guide', 10 );
 }
}, 30);

3- Please open the product where you would like to have a size guide and upload it to the following link: https://prnt.sc/55q8ir4eBXlA and save the changes.

4- Please check the product and note that those with a custom uploaded size guide image will have a size guide element on the front end, as seen in this example (https://prnt.sc/JAyhHy6OMUtB). Those without a custom-size guide image will not have such an element, as seen in this example (https://prnt.sc/kKk3ZK-JKHA0).

Best Regards,
8Theme’s Team

Hello @Fares,

To hide the titles of categories in the Search section, please navigate to XStore > Theme Options > Header Builder > Search. There, you will need to turn off the Search By Category option and publish it. Please refer to the image provided here: https://postimg.cc/fVFNm4kw

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best regards,
8theme Team