Tony Rodriguez

Hello, @Michele P,

I have debugged your site and deactivated the third-party plugins. After doing so, the variation gallery images are now working properly. I have also captured a video for you to view here: https://www.veed.io/view/2104e457-639c-4288-9aee-d28b5133b92e?sharingWidget=true&panel=share. Please clear your browser cache and check your site again.

For now, I have left all the third-party plugins deactivated on your site. Once you have checked and confirmed, you can reactivate them one by one and check which one is causing the issue on your site.

Best Regards,
8Theme’s Team

Hello @Niddy,

Thank you for bringing this to our attention. We have provided you with a video guide that contains a complete explanation and the shortcode for our built-in wishlist, which is [xstore_wishlist_page].

Best Regards,
8Theme’s Team

Hello, @Fenyxweb,

The thumbnail cropping section in the customizer allows store owners to select one of three cropping ratio settings for images in the catalog:

1:1 (Square scropping)

Custom (Store owner can enter a custom aspect ratio)

Uncropped (Preserve single image aspect ratio)

The actual image dimensions are then calculated based on the cropping option selected and the image width. There is no option to change/set the height of the image separately, however, you can choose the Custom option and set the ratio as per your requirements.

For more information, please refer to the official documentation of WooCommerce here: https://woocommerce.com/document/image-sizes-theme-developers/.

Best Regards,
8Theme’s Team

Hello Peter,

We hope you are doing well. Please refer to the official documentation of the Contact Form 7 plugin at https://contactform7.com/styling-contact-form/ for instructions on how to resolve your issue.

We wish you the best of luck.

Best Regards,
8Theme’s Team

Hello, Eduardo,

1. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. You had not translated the button in the theme language files, but we have done so and it worked. You can change it from the following link: https://eyaculacionprecoz.info/wp-admin/admin.php?path=languages%2Fthemes%2Fxstore-es_ES.po&bundle=xstore&domain=xstore&page=loco-theme&action=file-edit. Please refer to the screenshots provided at the following links: https://postimg.cc/JtDjXWRy and https://postimg.cc/yDYdFF0f.

2. In order to solve the Coupon Button issue, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser’s cache and check back to your site.

.woocommerce-cart .coupon input.btn.wp-element-button {
width: auto !important;
}

We thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Vladis,

1. We regret to inform you that it is not possible to have a draggable sidebar on the single product page for the mobile version. The draggable sidebar is only available for the Shop sidebar.

If you would like to request this feature, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

2. Regarding adding product categories in the Mobile Menu, please go to XStore >> Theme Options >> Header builder >> Mobile Menu and choose “Categories” under the extra tab content. Please refer to the screenshot provided: https://postimg.cc/dLRjZ13n

We thank you for your understanding and we hope that you will find this information useful.

Best Regards,
8Theme’s Team

Hello Steven Tay,

Thank you for your review and kind words. We are grateful for your gesture and look forward to working with you in the future. We would be delighted to assist you again.

Please do not hesitate to reach out to us at any time. We are always here to help.

Thank you for getting in touch. Have a great day.

Sincerely,
8Theme’s Team

Hello, @Roland,

1. We have tested your site in incognito mode and it is functioning properly. Both the 5 Column and 6 Column Grids are working correctly, as is the pagination. I have recorded a video of the test for your review. Please view it here: https://www.veed.io/view/104e6350-aca3-4b37-bf88-61e481b36b70?sharingWidget=true&panel=share & https://www.veed.io/view/816fc747-d114-4823-a2c0-108b9c03d033?sharingWidget=true&panel=share

2. We have tested your website on GTMatrix and the results are not satisfactory. You can view the report here: https://gtmetrix.com/reports/data.rborod.in/62h4psS9/. We suggest that you take the necessary steps to address the issues highlighted by GTMatrix, which can be found here: https://postimg.cc/yD8tkVk2.

We recommend that you contact your hosting provider to improve your server performance and delete any unnecessary themes, plugins, content, and media from your website. Additionally, please refer to our theme documentation here for instructions on how to speed up your website: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ & https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello LambdaSP,

Due to the varying sizes of the images, we recommend that you reupload the product images in the same size in order to resolve the issue.

Allow me to attempt to explain it to you once more.

Let us assume that you have two distinct products and two separate images for those products with two different sizes/resolutions.

First has 600×600
Second has 1200×1200

If you have selected the Cropped setting from WooCommerce, the second image with a larger size will be cropped, while the first image with a normal size will not be cropped. This is the reason why you are experiencing this issue.

We hope this explanation is clear and makes sense.

Best regards,
8Theme’s Team

Hello Leandro,

Our theme searches by title, description, SKU, posts, and pages, but does not search by tags, brands, or categories. For more information, please refer to the following link: https://www.8theme.com/topic/include-brands-in-search-results/.

If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of our upcoming updates.

Best Regards,
8Theme’s Team

Hello @Ioannis,

We are delighted to have you here. If you are willing, we would greatly appreciate it if you could leave a 5-star rating for our Theme and Customer and Technical Support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us. Have a wonderful day!

This topic is now closed.

Best Regards,
8Theme’s Team

Hello LambdaSP,

We apologize for the confusion. To better assist you, please provide a video clip that explains your issue and share the URL with us. We will review it and do our best to help you.

Best Regards,
8Theme’s Team

Hello, @Ioannis,

1. To display two products per row on shop, category, and brand pages for desktops and tablets, please navigate to XStore > Theme Options > Woocommerce (Shop) > Shop > Shop Page Layout. There, you can choose the two-column grid. Please refer to the image provided here: https://postimg.cc/F1ZjTsJ1

2. In order to display one product per row on mobile devices, please copy and paste the following CSS code into the “Global CSS” section of the “Theme Options” tab in the Xstore theme. After doing so, please clear your browser’s cache and check back on your site.

@media only screen and (max-width: 500px){
.shop-full-width .products-grid .product {
width: 100% !important;
}
}

Best Regards,
8Theme’s Team

Hello, @Roland,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Rodlens,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

Please read this official thread from WooCommerce: https://wordpress.org/support/topic/show-numbers-of-reviews-on-the-store-page/

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/ . If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

We thank you for your understanding and wish you the best.

Best Regards,
8Theme’s Team