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Viewing 30 posts - 11,101 through 11,130 (of 13,138 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 19:18

    Hello, @johnm,

    Could you please share the screenshot as well from this page: https://www.discountkeystore.com/product-category/office-suites/ which part do you want to change the font size, please mark it on the screenshot as well so that I will check it accordingly on your site and help you out.

    You may use this site to upload and share the screenshot here: https://imgbb.com/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 19:14

    Hello, @Javier,

    Unfortunately, you can not change the link/URL of my account widget in the header builder, it picks the default my account page automatically.

    But I have a trick for you, I have captured the complete and detailed video guide for you, you can use the static block and under it the elements to achieve your needs, please watch it completely here: https://www.veed.io/view/2ce72662-f4ba-4e05-ab67-5d6de8533bad?sharingWidget=true&panel=share

    Hope this helps.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 18:55

    Hello, @Lucas,

    Please copy and paste the below given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

    .single-product .sticky-block.element-TFML4.et_product-block[data-sticky=element-raHwF] {
        margin-top: 5% !important;
    }

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 18:49

    Hello, @Wade Yang,

    I have just checked your site on my personal mobile phone and it is working perfectly fine for me, here is the video clip: https://www.veed.io/view/cc2a88b4-f3dc-4fb1-a338-d20ea79c59fa?sharingWidget=true&panel=share
    it is already showing the two columns on mobile, please check back to your site again now, after removing the browser cache.

    Regarding the Speed of the site, I have checked your site speed and here are the results: https://gtmetrix.com/reports/clubjerseys.online/3WofIdPY/ as you can see in the tested URL, the things that need to optimize in order to boost your site performance. The thing is our theme is already well-optimized all of our demos content is optimized. But, whenever a customer changes the demo content with his/her content and if the content is not optimized then he/she must need to optimize the content in order to get better performance results. Now, to optimize the site content to speed up the site load time you can use the WP Rocket plugin on your site. It will help you. Here is a link to documentation about the WP Rocket and how to use it: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    You can check and use our theme Speed Optimization options as well, it will also help you in speeding up the site: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 14:35

    Hello, @Nikka79,

    Most Welcome ?,

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day ?

    Topic Closed.
    Best Regards.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 14:32

    Hello, @Cr3atorf1lm,

    1. Please copy and paste the below given CSS code to Xstore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

    @media only screen and (max-width: 992px){
    .popup-added-to-cart-content.pos-relative .mob-hide {
        display: block !important;
    }
    }

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 13:38

    Hello, @Cr3atorf1lm,

    1. I have checked your site now and found that there is no issue. When i add a product to the cart while at the product category page not to redirect on the product page but leaves me at the current product category page. I have recorded a video for you on your site. Please watch it complete video for a better reference here: https://www.veed.io/view/a1a9ebdc-e885-472e-b359-298bf36aaf8b?sharingWidget=true&panel=share

    2. Unfortunately, there is no such option in the theme. you can use any third-party plugin but at your own risk which better meets your requirements.

    Thanks for your understanding.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 08:58

    Hello, @businesstoujours!,

    In order to solve your issue I have recorded a video for you on your site. please watch it complete and follow the steps shown in the video for better reference.

    https://www.veed.io/view/b4eee42c-73fc-4767-9500-1c8260882717?sharingWidget=true&panel=share

    Further, you can watch the video to understand Multiple headers here: https://www.youtube.com/watch?v=BpeXfzNwkOc

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 08:41

    Hello, @Mohandas Regalia Collections.,

    We include images of the banners and sliders. Products, posts, and projects come with placeholders.

    Anyway, images you get after demo content import can neither be used on a live site nor redistributed. If you want to locate the image sources to buy the license, use the image search engine https://www.tineye.com/.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 06:08

    Hello, @Dionizio Find,

    In order to solve your issue simply edit the Home page with elementor and on the Home page by editing the element “Product Carousel” set the title limit, please see this screenshot: https://ibb.co/8MMkgp7

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 05:58

    Hello, @Ivo Eijgenraam,

    I have checked your site now and found that the issue persist.

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Note: Please take the complete backup of your site first.

    Please also share your site WP Admin URL and Credentials with me as well in the private content area of this topic as listed below, so that I will look into it for you on your site.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 05:51

    Hello, @webpat,

    I have checked your provided site and this is what I see on your site: https://postimg.cc/0KP3PpDY it has the error. Please first make sure that your server requirements must meet the theme and plugins requirements like: https://imgbb.com/VBscvWg and for that contact your hosting provider.

    And then Please try to deactivate and then reactivate the theme again with the same purchase code and then try to import the demo on your site. I hope your issue will be resolved.

    Otherwise, please share your site WP Admin and CPanel or FTP Logins in the private content area of this topic as listed below, so that I will check and help you out accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Cpanel Admin URL:
    Cpanel Admin Username:
    Cpanel Admin Password:

    FTP Login Host:
    FTP Login User:
    FTP Login Password:
    FTP Login Port:

    And you can share the screenshots here via these sites: https://postimages.org/ https://imgbb.com/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 05:35

    Hello, @patrick,

    Actually, the CPTUI plugin, is a third-party plugin and do not included in the third-party plugins compatible list confirmed from our end, and that is actually the third-party plugin confliction issue.

    Please try to deactivate the CPTUI plugin and check back and if the issue will still persist then please share the site WP Admin URL and Credentials with me here in the private content area of this topic as listed below so that I will look into it for you.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    And if deactivating the CPTUI plugin resolved your issue then please try to reach out to the plugin support to solve that confliction for you on your site.
    We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Thanks for your understanding.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 05:30

    Hello, @adrianmosley,

    I have checked your site now and found that the issue appears. Your site content does not fully load.

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Note: Please take the complete backup of your site first.

    Please also share your site WP Admin URL and Credentials with me as well in the private content area of this topic as listed below, so that I will look into it for you on your site.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 05:25

    Hello, @mahlv,

    Sorry to say that but that is independent of our theme, and there is no such option in our theme for this, that is the default WordPress Login page, and you can try with any third-party plugin or code to achieve your requirements but at your own risk.

    Please read this article: https://www.wpbeginner.com/plugins/how-to-create-custom-login-page-for-wordpress/

    Thanks for your understanding.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 05:18

    Hello, @businesstoujours!,

    I have just checked your provided URL and this is what I am able to see: https://postimg.cc/dhqRq5hN there is no theme and demo Installed on your site, Could you please share the screenshot of the issue and also the site URL and Credentials as well in the private content area of this topic as listed below, on which you are facing that issue, so that I will further check it for you on your site and help you out.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 13, 2023 at 09:41

    Hello, @Steven Tay,

    1- The settings were set to ok and it is also, working fine on your site check the resulting image here: https://postimg.cc/V5dQ7pTT and then check back to your issue after clearing the browser cache.

    2- The section is set in the footer and the footer is coming from the blocks. Simply navigate to the Dashboard >> Static Blocks >> edit the footer block see the image: https://postimg.cc/SJQGmbLQ and set the content as per your need the save settings changes will appear on the site automatically.

    3- The color is set from the widget settings simply edit the page and change the color as per your need see the image: https://postimg.cc/N2QGW4HF for a better reference.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 13, 2023 at 09:28

    Hello, @Oliver Theiß,

    Actually, the issue you are facing is because of the p tag that you added in the Custom HTML 2 block in the single product page builder: https://postimg.cc/B8HkQ4vN and that p tag has the margin set as well: https://postimg.cc/vg8hFsx4 so I simply removed that p tag from that Custom HTML 2 block: https://postimg.cc/7C9cTXgT and it resolved your issue: https://postimg.cc/QBf4MC3Q

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 13, 2023 at 09:12

    Hello, @Mo,

    Unfortunately, there is no such possible option for now, and it works as you described above, it opens and closes only when you click on the button, so the changes you want require extra Customization for now.

    Please post your request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will add it in one of the next updates.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 13, 2023 at 08:53

    Hello, @Damien,

    Yeah, you have to use Custom CSS for it, well it sound’s good!!
    I that my proposed solution worked for you and that your issue is resolved now.

    Thanks for contacting us.
    Have a nice day.

    Topic Closed.
    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 13, 2023 at 08:50

    Hello, @Maximon,

    I have just checked your site now and the breadcrumbs are showing /working fine on the single product page as well, and there are no double breadcrumbs… Please try to clear the cache and check back.

    Screenshot: https://postimg.cc/Q9Bvch62

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 13, 2023 at 08:31

    Hello, @Anna Pipi,

    We are glad that you loved our Theme and Support Staff. We wish you all the best.

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day?

    Topic Closed.
    Best Regards.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 13, 2023 at 08:26

    Hello, @Damien,

    To change the color of the mobile sidebar please try with this code, please copy and paste the below given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

    .et-toggle-mob-sidebars-inner {
      color: red !important;
    }

    Note: you can change the color red as per your requirements

    The result will appear like this: https://ibb.co/hWD2Vkd

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 13, 2023 at 07:41

    Hello, @Damien,

    Most Welcome ?,

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day ?

    Topic Closed.
    Best Regards.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 13, 2023 at 07:28

    Hello, @Micke,

    Most Welcome ?,

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day ?

    Topic Closed.
    Best Regards.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 13, 2023 at 06:59

    Hello, @Damien,

    Alright, The thing is that it is a Sidebar Widgets With Scrollable Content ON. I have turned it OFF. See the image here: https://ibb.co/6n4ywDm and now looks perfectly fine. Please check back to your site after clearing the browser cache. See the resulting image here: https://ibb.co/sFHBBbc

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 13, 2023 at 06:32

    Hello, @Maximon,

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Note: Please take the complete backup of your site first.

    Please also share your site WP Admin URL and Credentials with me as well in the private content area of this topic as listed below, so that I will look into it for you on your site.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 13, 2023 at 05:59

    Hello, @Anna Pipi,

    Sorry for the inconvenience but I just disabled the plugins “SiteGround Central” “SiteGround Optimizer” and “SiteGround Security” and your issue is resolved, please check this video first and then check back to your site after clearing the browser cache.

    Video link: https://streamable.com/ht4xs4

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 13, 2023 at 05:47

    Hello, @Ivo Eijgenraam,

    Yes, you are right, XStore AMP is not the Optimizer plugin, And if you want to use the B2B King plugin, then I suggest you to please reach out to the plugin support and ask for help on this, as this is the third party plugin issue. We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 13, 2023 at 05:44

    Hello, @Damien,

    Your issue has been resolved, please check back to your site now after removing the browser cache, the issue was because you set the Sidebar Widgets Height value as 250px and the content was more than that, so I simply removed that height and it worked.

    https://postimg.cc/MM1SWJLw
    https://postimg.cc/4YnnXnQT

    Regards 8Themes Team.

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    Viewing 11,130 results - 11,101 through 11,130 (of 13,138 total)
Viewing 30 posts - 11,101 through 11,130 (of 13,138 total)
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