Forum Replies Created

Viewing 30 posts - 11,071 through 11,100 (of 13,902 total)
1 2 3 … 369 370 371 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @PR,

    1) In order to make the mobile menu screen appear with a solid background color, we have created a video tutorial for you on our test site. Please watch and follow the steps shown in the video: https://www.veed.io/view/2c248fe5-a685-4da8-862b-291a1535c077?sharingWidget=true&panel=share

    2) We regret to inform you that it is not possible to set the left or right off canvas as full width with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

    If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Best Regards,
    8Theme’s Team

    #348564 Copied In reply to: How to make mobile menu larger versus the current size?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Abdul Rehman,

    The additional tab categories can be found under the Products > Categories section. To modify the order of the categories, please navigate to Products > Categories and hover over the icon to rearrange the categories according to your needs. For a better reference, please see the image provided here: https://postimg.cc/jwLhKdjd

    Best Regards,
    8Theme’s Team

    #348559 Copied In reply to: How to change extra tab categories order
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Cesc135,

    We apologize for the inconvenience. To downgrade the PHP version to 7.4, we suggest that you contact your service provider and ask them to resolve the issue. Once the issue is resolved, please check back.

    If the issue persists, we suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #348555 Copied In reply to: Cannot save changes with your constructor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @padel,

    To achieve the desired result https://prnt.sc/Z1HNZ7elU_71 , you can use the following CSS code:

    .woocommerce-checkout #shipping_method li {
    display: inline-table;
}

    Please copy and paste the code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and clear your browser cache to view the changes.

    Please note that further customization of the checkout page may require modifications to the PHP files.

    Best Regards,
    8Theme’s Team

    #348554 Copied In reply to: check out page – postalcode – find shop – crammed
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @ramvidal,

    We believe that the issue you are experiencing may be due to a conflict with a third-party plugin. We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, we recommend keeping all third-party plugins deactivated on your site and granting permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

    For further information, please refer to this thread: https://stackoverflow.com/questions/43556363/fatal-error-uncaught-exception-exception-in-wordpress-woocommerce-3-0

    We hope this helps.

    Best Regards,
    8Theme’s Team

    #348553 Copied In reply to: Uncaught Exception: Invalid request fatal error
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @PR,

    We hope you will find the following videos helpful in understanding the process completely. Please watch and follow the instructions shown in the videos.

    https://youtu.be/eDclashcCwo

    https://youtu.be/mBp33hPMgnA

    Best Regards,
    8Theme’s Team

    #348551 Copied In reply to: How to add google in registration section
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello PR,

    1)To add +/- signs to the product page, please navigate to XStore > Theme Options > Woocommerce (Shop) > Single Product Builder > Add to Cart & Quantity. There you can select the style that meets your requirements. For a better reference, please see the image at the following link: https://postimg.cc/JySmBLgt

    2)To add +/- signs to the product on the Shop page, please navigate to XStore > Theme Options > Woocommerce (Shop) > Shop > Product Style and turn on the Add To Cart With Quantity option. For a better reference, please see the image provided here: https://postimg.cc/PP0vGRQn

    3)To add +/- signs to the product on the home page, you must edit the page using Elementor and edit the relevant section. Within this section, navigate to the Contents > Product area and enable the Show Add To Cart Button and Show Quantity options as desired. For a better reference, please refer to the image provided at the following link: https://postimg.cc/w18q68yH

    Best Regards,
    8Theme’s Team

    #348550 Copied In reply to: How to add +/- signs on products
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Thekoki,

    We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

    If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

    Alternatively, You can use any third-party plugin for it, which better meets your requirements but at your own risk.

    Best Regards,
    8Theme’s Team

    #348548 Copied In reply to: How do I make an attribute search filter?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Vlad,

    Most Welcome ?,

    If you do not mind, can you please leave a 5-star rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.

    Have a great day ?

    It is recommended that a new topic be created for each new issue on the support forum.

    Topic Closed.
    Best regards,
    8Theme’s Team.

    #348547 Copied In reply to: not working to edit the color of this botton
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello PR,

    Thank you for your inquiry. You can add the Frequently Bought Together section under the product by reading and following the instructions written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #348545 Copied In reply to: How to add frequently bought together under product section
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Ramvidal,

    We are delighted to hear that your issue has been resolved. You can find all of your topics here: https://www.8theme.com/users/ramvidal/topics/.

    If you have any further questions or issues, please do not hesitate to contact us.

    Thank you for reaching out to us. Have a great day!

    Sincerely,
    8Theme’s Team

    #348544 Copied In reply to: changing some colors in checkout and cart
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello PR,

    1) To edit the banner which is appearing at the top of the shop page, please navigate to XStore > Theme Options > Woocommerce (Shop) > Shop > Shop Page Layout > Shop page banner content. There you will need to check the shortcode of the static block. For a better reference, please see the image provided here: https://postimg.cc/RqPZRjjC.

    Please go to the Static Blocks section and edit the relevant static block using Elementor, as per your requirements. For reference, please see the images provided at the following links: https://postimg.cc/svQsJ1YK , https://postimg.cc/qgW94wKX

    2) You can modify the banner that appears at the top of the categories/brand page. To do this, you must create a static block according to your needs and then edit each category/brand page. Under the description box, you must add/paste the static block short code as needed. For a better reference, please see the images provided here: https://postimg.cc/Z0f6dsHp , https://postimg.cc/tnPypMCw

    We thank you for your cooperation and look forward to hearing from you.

    Best Regards,
    8Theme’s Team

    #348543 Copied In reply to: How to edit banner on top of shop page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello PR,

    To edit the contact us image which appears on the left side, please navigate to Appearance > Widgets > Shop Sidebar. There, you will need to check the 8theme static block name. For a better reference, please see the image provided at the following link: https://postimg.cc/gXXmt5v1

    Please go to the Static Blocks section and edit the relevant static block using Elementor, as per your requirements. For reference, please see the images provided at the following links: https://postimg.cc/ZWRgLNPM and https://postimg.cc/QKhYKKxS .

    We thank you for your cooperation and remain at your disposal.

    Best Regards,
    8Theme’s Team.

    #348542 Copied In reply to: How to edit the contact us image appearing on the shop page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello PR,

    We have built-in XStore icons available for download at https://xstore.8theme.com/xstore-icons/. You can download any icon and set it as per your requirements.

    Additionally, you may find more icons at the following links:

    – https://icon666.com/?gclid=CjwKCAiAv9ucBhBXEiwA6N8nYKt9LT7JpS87rw78ZprHvuyNei4PyLKCA7JTEmOUNmWZ62bSYUOPQRoCAcIQAvD_BwE

    – https://www.svgrepo.com/

    – https://freeicons.io/

    Best Regards,
    8Theme’s Team

    #348535 Copied In reply to: Icons on new demo
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @ramvidal,

    We apologize for any inconvenience, but could you please provide more information about your issue, including screenshots if possible, so that we can better understand the situation and provide assistance accordingly?

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    #348451 Copied In reply to: changing some colors in checkout and cart
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Cer,

    Thank you for reaching out to us. We are delighted to have you here and are always available to assist you.

    Please do not hesitate to contact us again if you have any further questions or concerns.

    We wish you a pleasant day.

    Sincerely,
    8Theme’s Team

    #348450 Copied In reply to: Where write category name and description on the category page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @padel,

    We kindly request that you upload your screenshot to the following website: https://postimages.org/. Once you have done so, please share the URL with us here so that we can review it and provide assistance accordingly.

    Best Regards,
    8Theme’s Team

    #348444 Copied In reply to: check out page – postalcode – find shop – crammed
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Krzysztof,

    We are grateful for the time and effort you have put into debugging this issue.

    We recommend that you keep the Mobile Content Optimization option disabled if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

    Please refer to the screenshot provided at the link below for further information: https://postimg.cc/pymsRBTk

    We hope this helps!

    Best Regards,
    8Theme’s Team

    #348442 Copied In reply to: New option “Mobile Content Optimization” causing issues when CloudFlare APO is used
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Wasif,

    We are pleased that you have identified the problematic CSS code. We recommend that you remove this code as it is causing issues on your site. After doing so, please check back to your site to ensure that the issue has been resolved.

    Best Regards,
    8Theme’s Team

    #348441 Copied In reply to: Dropdown menu in secondary menu is not working.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @padel,

    In order to use the filters, you must understand and create variable products on your site. Variable products require different variations based on the attributes, so you must first create the attributes and then assign them to the variable product. After that, you will be able to filter the products based on those attributes.

    We have recorded a video for you on our test site. Please watch it in its entirety and follow the steps shown in the video: https://www.veed.io/view/27f63b7e-4069-41cd-b8ba-7f3a523b81d3?sharingWidget=true&panel=share

    In addition, please refer to the official documentation of WooCommerce: https://woocommerce.com/document/variable-product/#:~:text=Variable%20products%20in%20WooCommerce%20let,small%20and%20in%20different%20colors.

    We hope this helps!

    Best regards,
    8Theme’s Team

    #348440 Copied In reply to: filter attributes – features with checkmark
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @tim,

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your valid/working site WP Admin URL and credentials in the private content area of this topic, so that we can look into it for you on your site.

    Best Regards,
    8Theme’s Team

    #348439 Copied In reply to: Shop page isn’t showing and footer problem
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @ramvidal,

    We kindly request that you copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and modify the color as per your requirements:

    .woocommerce-checkout .woocommerce-message {
    background-color: #573792 !important;
}
.woocommerce-checkout li.woocommerce-notice.woocommerce-notice--info.woocommerce-info {
    background-color: #573792 !important;
}

    Best Regards,
    8Theme’s Team

    #348438 Copied In reply to: changing some colors in checkout and cart
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Wade Yang,

    1. We would like to know where you would like to set the title in the middle. Please provide us with a screenshot that has been marked and the page URL.

    2. Additionally, we would like to know which images you would like to place in a single row. Please provide us with a screenshot that has been marked, and the page URL, and let us know if you would like this to be on the mobile version only.

    We look forward to hearing from you.

    Best Regards,
    8Theme’s Team

    #348436 Copied In reply to: I want product categories to show 2 column in one row
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Thekoki,

    To create an attribute filter, you must first add a new attribute under Dashboard > Products > Attributes, as per your needs.

    After that, please navigate to Dashboard > Appearance > Widgets and add the 8theme Swatches Filter widget to the shop sidebar, selecting the attribute as per your requirements. For a better reference, please see the image here: https://postimg.cc/XZcf1dFQ

    In order to search by brand, you will need to add the 8theme Filters Products by Brands widget to the shop sidebar as per your requirements. Please refer to the image provided here for further reference: https://postimg.cc/GHgzCF42

    For further reference, please watch the following video: https://www.youtube.com/watch?v=LgzC4iK-j6A

    Best regards,
    8Theme’s Team

    #348433 Copied In reply to: How do I make an attribute search filter?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Cer,

    If you would like to display the Shop page sidebar filter on the search result page, please go to XStore >> Theme Options >> Header Builder > Search > Sidebar position > inherit.

    For reference, please see the attached screenshot: https://postimg.cc/DJR2bZFD

    Best Regards,
    8Theme’s Team

    #348432 Copied In reply to: Where write category name and description on the category page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @ramvidal,

    We are delighted to have you here. If you are willing, we would greatly appreciate it if you could leave a 5-star rating for our Theme and Customer and Technical Support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would enable us to release more updates and provide dedicated support in the future. Your support would be highly appreciated.

    Thank you for reaching out to us. Have a wonderful day.

    This topic is now closed.

    Best Regards,
    8Theme’s Team

    #348431 Copied In reply to: addons like iphone, for custom products.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @microw007,

    We apologize for the inconvenience, but the admin login details you provided are not working/correct. Please refer to the image provided here: https://postimg.cc/k2MCkc3H for a better understanding of the issue.

    In order to help you resolve this issue, we kindly ask that you provide us with valid wp-admin access, as well as a screenshot of the issue.

    Alternatively, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    We look forward to helping you resolve this issue.

    Best Regards,
    8Theme’s Team

    #348430 Copied In reply to: Template not loading completely and I’ve done a reset, re-downloaded template and demo info nogo!
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Yash1n,

    We are delighted to have you here. If you are willing, we would greatly appreciate it if you could leave a 5-star rating for our Theme and Customer and Technical Support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would enable us to provide more updates and dedicated support in the future. Your support would be highly appreciated.

    Thank you for reaching out to us. Have a wonderful day!

    This topic is now closed.

    Best Regards,
    8Theme’s Team

    #348427 Copied In reply to: Estimated delivery, cant translate month
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @minimal,

    We need to investigate the issue on your site. Could you please provide us with your WordPress Admin URL and credentials in the private content area of this topic, so that we can further investigate and assist you?

    Best Regards,
    8Theme’s Team

    #348426 Copied In reply to: Can’t find the option to change button border color
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Mel,

    We are pleased to hear that you have identified the cause of the issue. You are certainly the best!

    Do you require any further assistance? If so, please do not hesitate to ask. Otherwise, we kindly request your permission to close this topic.

    Best Regards,
    8Theme’s Team

    #348425 Copied In reply to: Mobile cart and adding products not working
  • 1 2 3 … 369 370 371 … 462 463 464
    11,071–11,100 of 13,902 posts
Viewing 30 posts - 11,071 through 11,100 (of 13,902 total)
1 2 3 … 369 370 371 … 462 463 464