Tony Rodriguez

Hello George,

We hope you are doing well. We would appreciate it if you could provide us with a screenshot of the issue you are experiencing and provide us with more details.

We have not been able to detect a purple background image on any part of the website. We have recorded a video for you to better understand the issue. Please watch it in its entirety at the following link: https://www.veed.io/view/9b8c259f-4f89-4973-b43f-2f501f10cffc?sharingWidget=true&panel=share

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello Roteck,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check back to your site. We have replaced the brand attribute slug, which has resolved the issue. For a better reference, please see the image provided here: https://postimg.cc/hz1rZFHp and https://postimg.cc/q6g3s90t

Best regards,
8Theme’s Team

Hello LambdaSP,

I have tested your site and it appears to be functioning correctly, as evidenced by the screenshot provided here: https://postimg.cc/2VFzH1tY. It is likely a caching issue on your end, so please try clearing your cache and checking again.

Best Regards,
8Theme’s Team

Hello @eslam77,

We hope you are doing well. Are you able to activate the theme using your purchase code, or are you having difficulty with this?

If so, could you please provide a screenshot of the issue and the page URL where you are experiencing it? Additionally, if you could provide us with your WordPress Admin and cPanel login details under the private content area of this topic, we would be happy to investigate the issue further and provide assistance.

We look forward to hearing from you.

Best Regards,
8Theme’s Team

Hello PR,

To edit the mobile menu, please navigate to Appearance >> Menus >> Mobile menu (see the image: https://postimg.cc/MMR4xPXq). You can then edit or remove them as needed.

You can also check and set all available settings under XStore > Theme Options > Header Builder > Mobile Menu (see the image: https://postimg.cc/67gmXhPv).

Best Regards,
8Theme’s Team

Hello @mclovin210392,

Thank you for providing us with the login details of your site and granting us permission to debug the issue. We have deactivated all third-party plugins on your site and tested again, and the issue was resolved. We have also recorded a video for you, which you can view here: https://www.veed.io/view/8a36c6bc-ce7f-4729-a527-0fcc0051cb7f?sharingWidget=true&panel=share

We have reactivated all third-party plugins on your site. We suggest that you deactivate them one by one to identify the culprit and then contact plugin support for assistance.

Best Regards,
8Theme’s Team

Hello @LambdaSP,

We regret to inform you that there is no available option for this. However, you may try using Custom CSS. Please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

@media(max-width: 767px){
.product-view-mask3 .content-product .footer-product {
    position: initial !important;
}
}

The result should look like this: https://postimg.cc/2bxwkqRK

Best Regards,
8Theme’s Team

Hello @Vipul Garg,

1. We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

2. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @It,

Are you requesting that all topics generated by your ID be deleted? Please refer to the screenshot provided for further clarification: https://postimg.cc/GBzbXk5q

Best Regards,
8Theme’s Team

Hello, @LambdaSP,

1. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the changes. We have commented out the CSS which was causing the issue. For your reference, please see the images provided here: https://postimg.cc/sMVwfX4q and https://postimg.cc/2qgt5Y6W.

2. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the changes. Additionally, we have added CSS code to further resolve your issue. For a better reference, please refer to the images provided: https://postimg.cc/gxJ95BBf and https://postimg.cc/SYJTdwKr.

3. In order to resolve your issue, XStore has a feature built-in wishlist. YITH WooCommerce Wishlist can be deactivated and then you can go to Theme Options > WooCommerce to activate the Built-in Wishlist. After that, please create a new page and add the [xstore_wishlist_page] shortcode to the content. Please select that page as shown in the link below: https://gyazo.com/1e6396fa3f68c1f55ec172dcfc311028
Further, you can watch and follow the steps shown in this video guide: https://www.youtube.com/watch?v=ZyjZ-vCx0pE

4. Please copy and paste the following CSS code into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser’s cache to view the changes.

The result should look like this: https://postimg.cc/34QkHJxq

.single-product form.cart table.variations th.label {
text-align: center !important;
}
.single-product form.cart table.variations td.value {
text-align: center !important;
}
.single-product form.cart table.variations a.reset_variations {
display: block !important;
}

5. We kindly request that you provide us with a detailed explanation of your issue, along with a screenshot that clearly marks the issue, so that we can better understand and assist you.

We thank you for your patience and understanding.

Best Regards,
8Theme’s Team

Hello Nataliyag2,

You are correct that all of these require custom code. Additionally, products related to all themes are randomized.

Best Regards,
8Theme’s Team

Hello @arizvy,

In accordance with ThemeForest’s license policy (https://themeforest.net/licenses/standard), you can use one license for one project. If all of these stores are part of the same project, then you can use one license. However, if these stores are separate projects, then you will need to purchase individual licenses for each project.

It does not matter whether you use a subdomain, main domain, root folder, or subfolder; if these sites are different projects, then you will need separate licenses for each project. If these sites are copies of the same project, then you can use one license.

Best Regards,
8Theme’s Team

Hello @minimal,

If you wish to edit the archive page (Shop or Blog, Cart, Checkout) using Elementor, you will need to use Elementor Pro, as the default Elementor does not have this option.

Regarding the Checkout page, it is provided by WooCommerce by default and contains only one shortcode – https://woocommerce.com/document/woocommerce-pages/.

You can edit the layout via Theme Options > WooCommerce > Cart/Checkout layout as per your requirements.

Best Regards,
8Theme’s Team

Hello @arizvy,

We would appreciate it if you could share the two licenses in the private content area of this topic so that we can review them and provide assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @Inesita,

We have removed the Custom CSS from your site which was preventing any changes to the button in the Mini Cart. Please refer to the screenshot provided: https://postimg.cc/jCZ42LVV

1. Please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser’s cache to view the changes.

.et_element .mini-cart-buttons .wc-forward:not(.btn-checkout) {
background-color: #89c8c8 !important;
}
.et_element .mini-cart-buttons .wc-forward:hover:not(.btn-checkout) {
background-color: #598889 !important;
}

2. Please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes.

.woocommerce-mini-cart__footer-wrapper p#ppc-button-minicart {
margin-top: 10px !important;
}

3. We are pleased to hear that our proposed solution was able to help you with your issue.

Best Regards,
8Theme’s Team