Interior Demo importing problem with my website

This topic has 11 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

  • Avatar: webpat
    webpat
    Participant
    January 14, 2023 at 02:57

    Hi,

    I have installed the theme correctly but when I wanted to import the “interior” demo…its getting installed but giving error that “pages, homepage etc not installed” and some server side message

    Can you please check and suggest what to do

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 05:51

    Hello, @webpat,

    I have checked your provided site and this is what I see on your site: https://postimg.cc/0KP3PpDY it has the error. Please first make sure that your server requirements must meet the theme and plugins requirements like: https://imgbb.com/VBscvWg and for that contact your hosting provider.

    And then Please try to deactivate and then reactivate the theme again with the same purchase code and then try to import the demo on your site. I hope your issue will be resolved.

    Otherwise, please share your site WP Admin and CPanel or FTP Logins in the private content area of this topic as listed below, so that I will check and help you out accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Cpanel Admin URL:
    Cpanel Admin Username:
    Cpanel Admin Password:

    FTP Login Host:
    FTP Login User:
    FTP Login Password:
    FTP Login Port:

    And you can share the screenshots here via these sites: https://postimages.org/ https://imgbb.com/

    Regards 8Themes Team.

    Avatar: webpat
    webpat
    Participant
    January 14, 2023 at 18:20

    Thanks for prompt reply……. The System requirements were checked while installing the theme and they were OK….

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 19:25

    Hello, @webpat,

    Please share your site WP Admin and CPanel or FTP Logins in the private content area of this topic as listed below, so that I will check and help you out accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Cpanel Admin URL:
    Cpanel Admin Username:
    Cpanel Admin Password:

    FTP Login Host:
    FTP Login User:
    FTP Login Password:
    FTP Login Port:

    And you can share the screenshots here via these sites: https://postimages.org/ https://imgbb.com/

    Regards 8Themes Team.

    Avatar: webpat
    webpat
    Participant
    January 18, 2023 at 07:19

    The server requirements are met…see screenshot (https://postimg.cc/NKHQYV86)

    Still its not even letting install plugins ….see screenshot (https://postimg.cc/7fQLq0Fk)

    Give me your email ID to make a user for admin access

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 08:32

    Hello, @webpat,

    To do this, please follow these steps:

    1. Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m

    2. Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7

    3. Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Best Regards,
    8Themes Team.

    Avatar: webpat
    webpat
    Participant
    January 18, 2023 at 11:20

    please look into it and fix…..the login credentials are in private content area

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2023 at 13:50

    Hello, Webpat

    We believe that the issue is caused by third-party plugins on your website. Please deactivate all third-party plugins and attempt to import the demo content then.
    Please let us know the outcome.

    Kind Regards,
    8Themes Team

    Avatar: webpat
    webpat
    Participant
    January 18, 2023 at 17:48

    why did you ask login password then,,,,,,,, when u just have to tell that?….The plugins are installed as part of the theme….I did not install any plugin

    Avatar: webpat
    webpat
    Participant
    January 18, 2023 at 18:07

    well it got installed ….Thanks 🙂

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 18:37

    Hello Webpat,

    We are glad to hear that you have been able to resolve your issue. If you require any further assistance, please do not hesitate to reach out to us.

    Best Regards,
    8Themes Team

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