Hello @mohmmad,

We would like to confirm if you are using the Multiple Headers features. If so, this could be the cause of your issue. Please watch and follow the instructions in this video: https://www.youtube.com/watch?v=BpeXfzNwkOc

Alternatively, this could be a cache issue. Please try to clear the complete cache of your site and browser and then check back.

If the issue persists, please make your site live on a test server and share your site WP Admin URL and credentials with us in the private content area of this topic. We will then investigate the issue further and provide assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Steven Tay,

1. You can change/edit the settings of All department menus from Appearance > Menu > All Departments. Please refer to these screenshots: https://ibb.co/NZ0fsg1 and https://ibb.co/7QhLtXN and then go to Static Blocks and edit the particular static block with a page builder (elementor) as per your requirements. Please refer to these screenshots : https://ibb.co/c1NsjG8 and https://ibb.co/PjJVz4p

Further, you can watch the video and follow the steps shown in the video here: https://www.youtube.com/watch?v=7QluEYxznKs&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=10

1.b. Actually, the All department menu is made with static block and edited with elementor you can see we have used the product list element and select data source > All products. Please refer to this screenshot: https://ibb.co/Hn5dkdL -the product image link is picked by default and there is no such settings in the element. you can not change the image link without extra customization.

2. In order to solve the problem, Simply go to Dashboard > Appearance > Menu > All department menu > 8Theme Category options > Check open submenu by clicking and saving settings. Please refer to this screenshot: https://ibb.co/C9JJkVv

2. a. In order to solve your issue please follow above point 1.

2. b. You have to edit the particular static block and edit the elements of the Menu item and change the Title and Sub Title as per your requirements, here are the screenshots: https://ibb.co/82vKvmf https://ibb.co/3hr760y

3.a. Actually, these recently viewed products come from elementor > product list > Data source > All products. Please refer to this screenshot: https://ibb.co/mcpzYYX

If you want to change the Image or title you can simply go to Product > All product > Edit particular product as per your needs and save settings. Please refer to this screenshot: https://ibb.co/pK7xhXH there are no available settings to change the link of the product page it is picked by default.

4. a, b. Actually, as I described to you above, it is not a single/separate product but has been set as ALL products in the element, it picks the default single product page of the product automatically.

4. C, That is the single product page and has been created using the Single Product Builder, you have to go to XStore >> Theme Settings >> WooCommerce >> Single Product Builder and change/modify the elements settings as per your requirements, Please refer to this screenshot: https://postimg.cc/xXLXzqJg

Best Regards,
8Themes Team.

Hello, Ms. Morbenia Morbeck,

Thank you for your inquiry. You can use translation files to modify the description and additional information tabs strings of the WooCommerce plugin (Loco translate > Plugins > WooCommerce).

Additionally, you can use the WooCommerce snippet to rename tabs, as outlined in the documentation here: https://docs.woocommerce.com/document/editing-product-data-tabs/#section-2.

Custom tabs can be set from Xstore >> Theme Settings >> WooCommerce >> Single Product Builder >> Tabs (https://postimg.cc/q63jrtWp) according to your requirements. For more information on custom tabs, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/additional-customisation/support-of-the-custom-product-tabs-for-woocommerce-yikes-inc/.

For the complete site translation, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Yan,

We are writing to request that you please whitelist our IP address, which is https://postimg.cc/BLjWRrYm, so that we can confirm.

Thank you for your assistance.

Best Regards,
8Theme’s Team

Hello @Fepslin,

We would appreciate it if you could share a screenshot of the issue with us. You can upload and share the screenshot with us here: https://postimages.org/. Additionally, if you could provide us with the WordPress Admin URL and credentials in the private content area of this topic, we would be able to investigate the issue further.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello Yan,

We do not have a static IP address, we have a dynamic one and we are accessing the site from Pakistan. We kindly request that you allow Pakistani IPs for a period of time.

Thank you for your understanding.

Best Regards,
8Themes Team

Hello, Ivo Eijgenraam,

We have noticed that all the plugins on your website are now activated. Could you please try deactivating any third-party plugins and clear your cache to see if the issue persists?

If the problem persists, please let us know with the third-party plugins deactivated so we can further investigate the issue.

If deactivating the third-party plugins resolves the issue, you will need to activate them one at a time to identify which plugin is causing the problem.

Best regards,
The 8Theme Team

Hello Mohammad,

We are glad that you have found a solution to your issue. To create the Mega Menu, please refer to the following links to our theme documentation for the Mega Menu videos. We are confident that these instructions will help you achieve your desired outcome.

https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/

https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

Please refer to this video as well: https://youtu.be/JiI6qDaVtY4

Best Regards,
8Theme’s Team

Hello @Mo,

We have resolved your issue by placing the same element twice in two different columns, as shown in the screenshot provided: https://postimg.cc/ygRgC7Mf.

We hope this helps.

Best Regards,
8Themes Team

Hello @miki,

Exactly, you need to update the status of the order so that the email layout you have created is sent correctly. We do not anticipate any issues with the code affecting the other shop functions.

Best Regards,
8Theme’s Team

Hello @Mo,

We are pleased to inform you that your issue has been resolved. Please clear your browser’s cache and check your site again. For your reference, please see the screenshots provided below:

https://postimg.cc/ygRgC7Mf
https://postimg.cc/5jMq9rsH

Best Regards,
8Theme’s Team

Hello @Niko,

No need to edit any core files if you want the registration form to appear in the Login popup. Simply navigate to the Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and make sure that you have enabled the option to create an account on the “My Account” page.

Please refer to the image provided: https://postimg.cc/c6fHbcWJ.
The result should look like this: https://postimg.cc/qhfj05CL.

Best Regards,
8Theme’s Team

Hello, @dstudio21,

We kindly request that you share your WordPress Admin URL and credentials with us in the private content area of this topic, as listed below. This will enable us to further investigate the issue and provide assistance.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We thank you for your cooperation and look forward to your response.

Best Regards,
8Theme’s Team

Hello @filmguerilla,

Thank you for your patience. Once the testing is complete, please let us know here so that we can close out this topic.

We appreciate your understanding and for reaching out to us.
Have a great day.

Best Regards,
8Theme’s Team

Hello, @Techgaon,

We are delighted to have you with us. If you are willing, we would be grateful if you could leave a 5-star rating for our Theme, Customer Support, and Technical Support by visiting http://themeforest.net/downloads. Doing so would enable us to provide more updates and dedicated support in the future. Your appreciation of our Theme and Support would be highly encouraging.

Thank you for reaching out to us. Have a wonderful day!

This topic is now closed.

Best regards,
8Theme’s Team