Hello @mohmmad,

Which categories do you wish to remove from the Shop page? Could you please provide a screenshot so that I can review and assist you further, if possible?

Best Regards,
8Theme’s Team

Hello @Wblvd Web,

We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations, so that we can investigate and provide assistance.

And Please also share your site WP Admin URL and Credentials in the private content area of this topic.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello @Stelio,

I have tested the issue on my test site and it appears to be working correctly. You can check it in the private content area of this topic.

It is likely that the issue is caused by a conflict with a third-party plugin. We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking again.

We can also see that you have activated the server cache on your site. We recommend contacting your hosting provider to flush the server cache completely and then turn it off while you are in the development process.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to further investigate and assist you accordingly.

Please note that you should take a complete backup of your site before making any changes.

Best Regards,
8Themes Team

Hello @ENRG,

If you are able to see the changes in Customizer but not on the page front, then it is likely a cache issue. If it is working fine in Customizer, it should also work on the frontend.

We suggest clearing the site and browser cache and checking back, or trying to check the site on a different computer with a fresh browser. If the issue persists, please take a complete backup of your site first.

If you could provide us with your WP-ADMIN login details in the private area, we would be happy to investigate further.

Best Regards,
8Theme’s Team

Hello @miki,

We suggest that you go to Loco >> themes >> xstore and edit the particular translation language and then click on the SYNC button. After that, you can search for and translate the words as needed.

If you are still having issues, please provide screenshots of the issue having marked those words and your WordPress Admin URL and credentials in the private contact area of this topic. This will allow us to further investigate the issue and provide assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @LambdaSP,

1- We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. The resulting image can be found at the following link: https://postimg.cc/MMfDPNp5. Additionally, the CSS code used to resolve your issue can be found at the following link: https://postimg.cc/LJT250Rx.

2- We are pleased to hear that our proposed solution was able to assist you in resolving your issue.

3- Thank you for granting us access. We have reviewed your website and noticed that there is only one variable product. Please refer to the image at the following link: https://postimg.cc/7J9rh5rf. On the product page, the variations appear to be functioning correctly. Users can select the variation and add the product to the cart, as seen in the image at the following link: https://postimg.cc/yW114KHk. Without selecting a variation, the product cannot be added to the cart. Please refer to the image at the following link: https://postimg.cc/hfwcd77d.

4- Please navigate to the Dashboard > XSTORE > Theme Settings > Theme Custom CSS > Global CSS and add the following code to the bottom of the CSS box.

@media(max-width:575px){.order-review .cart_item .product-name{min-width:250px !important;}}

Then please save the settings and clear the browser cache before returning to your site. You can change the width of the page from 250 to whatever you desire.

5- We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. We have added the following CSS code to your site to solve the issue: https://postimg.cc/QVQf5L9k. The resulting image can be seen here: https://postimg.cc/XGR70GcF.

6- We are pleased to hear that our proposed solution was able to assist you in resolving your issue.

We thank you for choosing 8Theme’s Team and wish you the best of luck.

Best Regards,
8Theme’s Team

Hello Pedro Monteiro,

We have deactivated all third-party plugins on your site, activated the theme and theme core, and required plugins. It is now working perfectly. Please clear your cache and then reactivate the third-party plugins one by one to identify which one is causing the issue.

Best Regards,
8Theme’s Team

Hello Alis,

We apologize for any inconvenience this may have caused. We kindly ask that you disable all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clear the cache of your browser, and then check again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to further investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello Mohammad,

Thank you for your inquiry. Yes, this is the case with all themes on ThemeForest. We recommend that you confirm this information with Envato as well. You can only edit the Archive pages with the Pro versions of the plugins, and you must purchase the Pro version separately. If you have any questions related to the Pro plugin, please feel free to contact the Pro version of the page builder plugin support.

We appreciate your understanding.

Best Regards,
8Themes Team

Hello @DollyFactory,

It is possible that the issue you are experiencing is related to the format of the images. If converting the images to .jpg format resolves the issue, then that would confirm the cause. You may then keep the .jpg format on your site.

Best Regards,
8Theme’s Team

Hello, @Mohamed,

In order to change the active button color, you must edit the page with Elementor and edit the Ajax product tabs. There, you can change the tab button color and hover color. Please refer to the image provided here: https://ibb.co/tPqLx95.

To change the product stock green color, simply navigate to XStore > Theme options > Woocommerce (Shop) > Shop Elements > Advanced product stock and choose/select the desired color. Please refer to the image provided here: https://ibb.co/qd3sXjs.

It is likely a cache issue. Whenever you make changes to your site, please try to clear the browser cache and check back again. You can use the Google Chrome extension provided here: https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn to remove the cache each time.

We hope this helps.

Best Regards,
8Theme’s Team.

Hello @Jay545452,

We have resolved your issue regarding the Description box on the demo products. We have set the margins and padding as seen in the image here: https://ibb.co/mFPsYRf and the settings have been applied to your product as well as seen in the image here: https://ibb.co/5cw9MQP.

We hope this resolves your issue.

Best Regards,
8Theme’s Team

Hello @baparks,

We hope this information helps. In order to set the menu item image, you can change or remove the menu item images from the Appearance > menu. Please refer to the image provided here: https://ibb.co/hYMvHrN.

The All-department dropdown menu is generated from a static block, which can be edited or changed with Elementor as per your requirements. Please refer to the images provided here: https://ibb.co/WfzPC0g, https://ibb.co/MkP26wp, and https://ibb.co/Q6ds2YQ.

Please note that you can use any icon image in the image box as per your needs.

If you have any further questions, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello, Damien,

We are delighted to have you as our customer. If you are satisfied with our Theme and Customer, as well as Technical Support, we would greatly appreciate it if you could leave a 5-star rating for us on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future.

Thank you for your time and we hope you have a wonderful day.

Topic Closed.

Sincerely,
8Theme’s Team

Hello @levacare,

1. To remove the sidebar from the shop page, please go to XStore >> Theme Settings >> WooCommerce >> Shop >> Shop Page Layout and select the “Sidebar Position” as “without sidebar”. After making the changes, please publish them and clear the browser cache to view the changes. For reference, please refer to the screenshot provided here: https://postimg.cc/zH5DdbxF

2. You can also change the Product Categories style from the available options under XStore >> Theme Settings >> WooCommerce >> Shop Elements >> Categories as per your requirements. For reference, please refer to the screenshot provided here: https://postimg.cc/TygJmFF5

Best Regards,
8Theme’s Team.