Hello, @Martin,

We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.

We can also see that you have activated CDN from your server on your site. We recommend contacting your hosting provider to flush the CDN completely and then turn it off while you are in the development process.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to further investigate and assist you accordingly.

Please note that you should take a complete backup of your site before making any changes.

Best Regards,
8Themes Team

Hello @bhabani,

Have you created your single product page using the Elementor Pro plugin? If so, please reach out to the Elementor Pro plugin support team regarding this issue.

It appears that this is a third-party plugin conflict on your site. We suggest disabling all third-party plugins (including cache plugins) that are not bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the problem.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization.

Please note that you should take a complete backup of your site before doing so.

Also, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can investigate further.

Regards,
8Themes Team

Hello @ram,

We have conducted further tests on your site using both a personal mobile phone and a desktop computer, and the site appears to be functioning properly on both devices. Attached is a screenshot of the desktop version: https://postimg.cc/87bg7zB9 and here is a reference video of your site on mobile: https://www.veed.io/view/b3ababce-470a-47b9-9e8b-30a9df96881e?sharingWidget=true&panel=share

It appears that the issue may be related to your cache, so we suggest that you clear your cache completely and check back again.

Best Regards,
8Theme’s Team

Hello, Fantasy Prints,

In order to resolve your issue, we suggest that you remove the padding that you have set for the bottom header under XStore >> Header Builder. Please refer to the screenshot provided for further reference: https://postimg.cc/dL2hZvfd

We have tested your site on our personal mobile phone and it is working perfectly fine. Please refer to the video provided as a reference: https://www.veed.io/view/b521210e-4a1a-4ebc-a7f5-cec900ff8723?sharingWidget=true&panel=share. We believe this may be a cache issue at your end, so please try to clear the cache and check back again.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Peter,

I would like to explain to you that the images you want in a horizontal shape are located under the widget. This widget is picking up the images from a single post, which is set as the featured image on the single post and also appears on the single post and blog pages.

I have provided you with the Custom CSS code for that widget, however, it is not possible to change the image dimensions in that widget as there is no such option available.

If you alter the dimensions of an image and re-upload it to the post, it will also affect the single post and blog post images, as the widget is automatically selecting the post image.

If you are not satisfied with the given CSS code, you may remove it. However, any additional customization work required is beyond our capabilities.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, Ms. Morbenia Morbeck,

We understand that you are having difficulty removing the weight and size data from the Shipping tab in your WooCommerce store. An additional tab appears and there is no option to remove this data.

We suggest that you can remove or hide this data with CSS. For more information, please refer to the following link: https://docs.woocommerce.com/document/editing-product-data-tabs/.

If you would like to remove this data from the frontend only, you can try using the following CSS code:

.woocommerce-tabs div#tab-additional_information tr.woocommerce-product-attributes-item.woocommerce-product-attributes-item--weight {
    display: none !important;
}
.woocommerce-tabs div#tab-additional_information tr.woocommerce-product-attributes-item.woocommerce-product-attributes-item--dimensions {
    display: none !important;
}

Please copy and paste the above code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and clear your browser cache.

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello, Giffy Exclusive Store,

We are delighted that our proposed solution was able to assist you in resolving your issue. Please do not hesitate to contact us if you require any further assistance.

Thank you for reaching out to us. We wish you a pleasant day.

This matter is now closed.

Kind regards,
8Themes Team

Hello @mguevararojas2022,

Thank you for your inquiry. As per the ThemeForest license policy, you are allowed to use one license for one project only (development site, production site, or localhost, but for the same project). For more information, please refer to the following link: https://themeforest.net/licenses/terms/regular. If you wish to use our theme for multiple projects, you will need to purchase additional licenses.

Best Regards,
8Theme’s Team

Hello @azbarga,

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue is not related to our theme. If the issue persists with the default WordPress Theme, it will confirm that the issue is not related to our theme and we suggest that you reach out to WooCommerce support for further assistance. If the issue is resolved with the default WordPress Theme, it should also be resolved with our theme.

If the issue persists, please provide us with your site’s live URL and the Admin Login details in the private content area of this topic so that we can investigate the issue further. Please also share the page URL as well as having that issue.

Thank you for your cooperation.

Best Regards,
8Themes Team

Hello @logicnet,

Unfortunately, there is no other option available for this. We suggest that you try using the Custom CSS code provided below. Please copy and paste the code into XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.portfolio-item-inner .portfolio-image{
pointer-events: none;
}

We hope this helps.

Best Regards,
8Theme’s Team

Hello @azbarga,

We have recorded a video to demonstrate how to remove the “Sign up to Newsletter & Follow us” section on mobile. Please watch the video in its entirety and follow the steps shown: https://www.veed.io/view/c2c892b1-6362-40b0-8875-7837a644057c?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

Hello @Laskowidz,

Thank you for reaching out to us. We understand that you are facing an issue with the Tabs element not moving beyond its section.

The reason for this is that you have only used a single section and set the width to 30%. To set the Tabs section in between the page, you will need to set the width of the section as 100% or create two more sections as before and after and set the width to them as 35% each.

We have created a detailed video to explain this further. Please watch it here: https://www.veed.io/view/ca2ae74e-127d-4c5a-9c69-81a82722ce8f?sharingWidget=true&panel=share

We hope this helps. If you have any further questions, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello @Giffy Exclusive Store,

In order to resolve your issue, please navigate to XStore > Theme Options > WooCommerce (Shop) > Shop Elements > Brands > Enable Brands and publish it. For a better reference, please see the image provided here: https://ibb.co/5TGRBRR

We hope this helps.

Best Regards,
8Theme’s Team

Hello @Srinivasan,

Are you using a Child Theme on your site? Have you added any Customization code to the Child Theme? If so, please comment it out and check back.

Alternatively, please try disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clear the cache of the browser, and check again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization.

Please note that you should take a complete backup of your site before doing so.

Please also provide your site’s WP Admin URL and Credentials in the private content area of this topic, so that we can investigate further.

Best Regards,
8Theme’s Team

Hello @shadicent,

We are delighted that our proposed solution was able to assist you in resolving your issue. Please do not hesitate to reach out to us again if you require any further assistance.

Thank you for contacting us. Have a pleasant day.

Best Regards,
8Themes Team