Tony Rodriguez

Hello, Eulice,

Thank you for choosing XStore as your WooCommerce WordPress theme.

If you would like to change the color of the main menu on the home page, we have prepared a video tutorial for you. Please watch it in its entirety and follow the steps shown in the video.

You can find the video URL in the private content area.

We hope this will help you resolve your issue.

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @eausiris,

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.

If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to the plugin support for assistance.

If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.

Best Regards,
8Theme’s Team

Hello, @MAHDAR,

If the site is not displayed correctly for some users and clearing the cache temporarily resolves the issue but it reappears for certain customers, there might be a few potential causes and solutions you can explore:

Browser compatibility: Ensure that your website is compatible with different browsers and their versions. Some browsers might interpret code or render elements differently, leading to display issues. Test your website on various browsers.

Caching issues: Evaluate your caching mechanisms to ensure they are working correctly. It’s possible that the cache is not being updated properly for some users, leading to outdated or incorrect versions of the site being displayed. Check if the caching settings are appropriate and investigate any caching plugins or tools you may be using.

Content delivery networks (CDNs): If you are utilizing a CDN to serve your website’s static content, ensure that it is properly configured and synchronized with your origin server. Inconsistent or outdated CDN content can result in display issues. Double-check your CDN configuration and consider purging the cache from the CDN side if necessary.

User-specific factors: Investigate if there are any common factors among the users experiencing the display issues. For example, it could be related to their location, network configuration, or specific user settings. Identifying any patterns can help narrow down the cause and find a solution.

Error logging and monitoring: Implement proper error logging and monitoring on your website to capture any relevant errors or warnings that might shed light on the display issues. Analyzing the logged data can help identify the root cause and provide insights into possible solutions.

We hope this helps.

Best Regards,
8Theme’s Team

Hello @mch,

We apologize for any inconvenience. We have made some modifications to the CSS and your issue has been resolved. The currency switcher is now visible on the Shop, Product Categories, Single Product, Cart, and Checkout pages.

Please refer to the screenshots provided below:

https://postimg.cc/JtPFmQSN
https://postimg.cc/kR4fDkLx
https://postimg.cc/4YCQT74v

Best Regards,
8Theme’s Team

Hello, Ms. Morbenia Morbeck,

1. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have set the quick view button color on hover to the yellow background and black text under XStore > Theme Options > Theme Custom CSS > Global CSS.

For your reference, please see the images provided at the following link: https://imgur.com/u5OWzms and https://imgur.com/zppG9hE. You may change the color code as desired.

2.a. To translate related product text, you can use the Loco Translate plugin. Please read and follow the instructions written in our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/.

For further reference, please refer to the image provided at the following link: https://imgur.com/XaEKKKG.

2.b.& c. If you would like to modify the text of the “Add to Wishlist” and “Add to Compare” buttons on the single product page, please navigate to Xstore > Theme Options > Woocommerce > Single product Builder > Wishlist and Compare. There, you can change the text to your desired specifications and then publish the changes.

For further reference, please refer to the images provided at the following links: https://imgur.com/BO1hmjI and https://imgur.com/xxcjQKx.

We hope this will resolve your issue. If you have any additional questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, alex2000,

Thank you so much for purchasing our theme and contacting our support center.

If you would like to completely disable the “Add to Cart” feature on your website, please navigate to Xstore > Theme Options > WooCommerce > Shop > Catalog Mode and toggle it to “On” and then click “Publish”.

For further reference, please refer to the image provided at the following link. https://imgur.com/bO68MNF

We thank you for your interest in 8Theme’s products and services.

Best regards,
8Theme’s Team

Hello Vlad,

We are pleased to hear that your issue has been resolved. We are delighted to have been able to assist you in resolving your issue.

We have edited your home page and adjusted the left inner column margin to 0, which solved your issue. Please refer to the screenshot provided at the following link: https://postimg.cc/VrSfS6Pn

Best Regards,
8Theme’s Team

Hello @Ioannis,

Thank you for contacting us and using our theme.

Could you please explain your issue in more detail, and if possible, provide some screenshots of the labels you are referring to? Additionally, please share the page URL where you have set those labels.

In order to investigate the situation further, we would appreciate it if you could provide your website’s WordPress Admin URL and credentials, as well as FTP access, in the private content area of this topic.

If you need assistance in creating FTP access, please contact your hosting provider.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @Dilges Yildiz,

Unfortunately, there is no such option available in our theme. This would require extra customization. We recommend that you contact the support team of WooCommerce for assistance: https://wordpress.org/support/plugin/woocommerce/.

Best Regards,
8Theme’s Team

Hello @kishore,

Thank you for using our theme and for getting in touch with us.

Have you tested the issue with the default WordPress Theme, such as Twenty Twenty-Three, to determine if the issue is with our theme or not? If not, please try now and let us know the results. If the issue persists with the default WordPress Theme, we suggest you reach out to the WooCommerce support for further assistance.

Additionally, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @os0281,

Thank you for reaching out to us.

We regret to inform you that the functionality you are seeking is not available. Bought Together is only compatible with Simply Products.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

We appreciate your interest and thank you for your inquiry.

Best Regards,
8Theme’s Team

Hello Vlad,

We are pleased to inform you that we have resolved your issue. Please refer to the screenshot provided at the following link: https://postimg.cc/5Y8DPPT7.

We recommend that you clear your browser cache before revisiting your site.

Best Regards,
8Theme’s Team

Hello, @brandonchang,

Server configuration: It’s possible that your server configuration is overriding the values set in the php.ini file or the wp-config.php file. Contact your hosting provider or server administrator to confirm if there are any server-level restrictions in place that could be affecting the max_input_vars value and ask to increase it for you.

And same as for the API connection, please ask your hosting provider to check that connection for you, and allow your server/site to connect with the XStore API server.

We recommend that you contact your hosting provider to inquire if they are blocking outgoing/ingoing connections to our server 136.243.62.54.

Kind Regards,
8theme team

Hello, @vsonacci,

It seems like you have already tried several troubleshooting steps to address the issue you’re facing with Elementor not updating the live page. While it’s difficult to pinpoint the exact cause without access to your site, here are a few additional suggestions you can try:

1. Clear browser cache: Sometimes, the changes may not reflect due to cached files in your browser. Clearing the cache can help resolve this. Ensure you clear both your browser cache and any caching plugins you might have enabled on your website.

2. Disable CDN (Content Delivery Network): If you’re using a CDN, temporarily disable it to check if the changes are reflected on the live page. CDN caching can sometimes interfere with immediate updates.

3. Check for conflicting plugins: Disable all plugins, except Theme plugins. This step helps identify if any other plugin is causing the issue. If the problem resolves, you can reactivate the plugins one by one, testing Elementor after each activation, to determine the conflicting component.

4. Server-side caching: If your server has caching mechanisms in place (e.g., Varnish or server-level caching), try clearing or disabling them temporarily to see if that resolves the problem.

5. Disable any custom CSS or JavaScript: If you have added custom CSS or JavaScript code to your site, try removing it temporarily to check if it’s causing any conflicts or issues with Elementor.

Best Regards,
8Theme’s Team

Hello @microw007,

We have included images of banners and sliders. Products, posts, and projects come with placeholders.

Please note that the images you receive after demo content import cannot be used on a live site or redistributed. If you would like to find the source of the images to purchase a license, please use the image search engine https://www.tineye.com/.

Best Regards,
8Theme’s Team