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Xstore theme unable to add products to cart

This topic has 4 replies, 2 voices, and was last updated 10 months, 3 weeks ago ago by Tony Rodriguez

kishore

Participant

June 16, 2023 at 06:09

hello team please check my theme we are unable to add products on my cart please check

#359529 Copied Theme version: 9.1.6 WooCommerce version: 7.8.0

3 Answers

Tony Rodriguez

Support staff

June 16, 2023 at 06:51

Hello @kishore,

Thank you for using our theme and for getting in touch with us.

Have you tested the issue with the default WordPress Theme, such as Twenty Twenty-Three, to determine if the issue is with our theme or not? If not, please try now and let us know the results. If the issue persists with the default WordPress Theme, we suggest you reach out to the WooCommerce support for further assistance.

Additionally, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#359533 Copied

kishore

Participant

June 16, 2023 at 08:01

replied private message

Please contact administrator
for this information.

#359541 Copied

Tony Rodriguez

Support staff

June 16, 2023 at 08:55

Hello, Kishore,

We have conducted a thorough debugging of your website and have determined that the issue you are experiencing is likely due to the customization of your child theme and the renaming of your parent theme.

We installed a file manager plugin on your website and manually uploaded the latest version of the theme. Upon activation, we found that the add-to-cart feature was working properly, however, the layout of the website was distorted. We then reactivated your child theme and the layout was restored, but the issue returned.

This confirms that the issue is not related to our theme, but rather to the customization and renaming of the theme that you have done. We suggest that you contact your developer to fix the code issue or remove all customization code and rename the theme to its original name. This should resolve the issue.

Best Regards,
8Theme’s Team

#359548 Copied
Tagged: add products, ecommerce, shopping cart, templates, woocommerce, wordpress, xstore
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