Forum Replies Created

Viewing 30 posts - 9,181 through 9,210 (of 13,902 total)
1 2 3 … 306 307 308 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @coffeedog.,

    Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

    We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

    If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

    Thank you again for choosing our product and services.

    This topic is now closed!

    Best regards,
    8Theme’s Team.

    #364858 Copied In reply to: Hi, I need to change the color of woocommerce color changer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @dipesh1947,

    Thank you so much for purchasing our theme and contacting our support center.

    1. We have conducted a thorough examination of your website on a personal mobile device and found no issues. The ‘Recently Viewed Products’ feature on the Single Product page is functioning as expected. For your reference, we have attached a video demonstrating this.https://www.veed.io/view/64d050b6-ba23-4105-a90a-cb8e01c9a773?sharingWidget=true&panel=share

    2. We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing your browser cache. Please note that we have deactivated the Quantity Discounts feature, which can be found in the XStore dashboard under Sale Booster > Quantity Discounts.

    Kindly refer to the image provided in the following link for further reference:https://imgur.com/jIpptZ2 , https://imgur.com/OMDU4uX

    3. We are pleased to inform you that your reported issue has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache. Please note that we have removed the promotional message content located in XStore > Theme Options > Header Builder > Cart.

    Kindly refer to the image provided in the following link for further reference:https://imgur.com/DseytaU , https://imgur.com/2sKvS1g

    Best Regards,
    8Theme’s Team.

    #364856 Copied In reply to: I am facing few issues with my website with Xstore theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Shehzad Ghazi,

    We appreciate your prompt communication regarding the issue you encountered. We are pleased to know that the problem has been resolved for the time being.

    Should you require any additional assistance or encounter any further issues, please do not hesitate to contact us. We are always ready to assist you.

    Please note that this particular topic is now considered closed.

    Best Regards,
    8Theme’s Team

    #364855 Copied In reply to: State Level Restricted Items for sale, Disclaimer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @coffeedog,

    We regret to inform you that we are unable to view the screenshot you have provided. We kindly request you to upload your screenshot on this site: https://postimages.org/.

    Please share the URL of the uploaded screenshot with us here.

    Additionally, we would appreciate it if you could also share the URL of the page in question. This will enable us to examine the issue more closely and provide you with accurate instructions to resolve it.

    Best Regards,
    8Theme’s Team

    #364854 Copied In reply to: how to change location of back to top button
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @MAHDAR,

    Thank you for using our theme and for contacting us.

    We are delighted to inform you that the issue you reported has been successfully resolved. We kindly request you to clear your browser cache and revisit your site for the changes to take effect.

    The resolution involved deactivating the “Upgrade Swiper Library” feature in the Elementor > Settings > Features section. This action has effectively addressed the issue you were experiencing.

    Please refer to the image provided at the following link for further reference: https://imgur.com/4wP8IqX

    Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team.

    #364853 Copied In reply to: Photo Gallery
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @helloaksjhf,

    You have provided this URL in private content area.
    Example: https://branding.mb-handmade.de/elementor-2012/

    Do you mean this: https://imgur.com/pnOfuvh

    Kindly proceed with the following steps to edit the page:

    1. Open the page in Elementor.
    2. Navigate to ‘Edit General Tabs’.
    3. Proceed to the ‘Advanced’ section.
    4. Locate ‘Xstore custom CSS’.
    5. Modify the border color as per your preference.
    6. Ensure to save the changes by updating it.

    Please refer to the image provided at the following link for further reference: https://imgur.com/a/Mz0QLXG

    We hope this will solve your issue.

    Best Regards,
    Team 8Theme.

    #364770 Copied In reply to: footer is not full width – what should I do
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @helloaksjhf,

    Another question:
    It is always set to blue as border-color or color. How can I change this?

    Could you kindly provide a screenshot of the specific issue you are encountering, particularly the element you wish to change the color of? Additionally, please provide the URL of the page where you are experiencing this issue. This will enable us to better understand your concern and provide you with the necessary assistance.

    Best Regards,
    Team 8Theme.

    #364768 Copied In reply to: footer is not full width – what should I do
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @helloaksjhf,

    We are pleased to inform you that the issue regarding the footer of your website has been resolved. The footer now appears in full width as per your requirement.

    The resolution was achieved by adding a CSS code in the following location: XStore > Theme Options > Theme Custom CSS > Global CSS.

    For your reference, we have attached an image that illustrates the changes made. https://imgur.com/Fvq27Bg , https://imgur.com/1yjJzTY

    Should you have any further queries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #364767 Copied In reply to: footer is not full width – what should I do
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @helloaksjhf,

    We appreciate your patience and cooperation in providing us with the login details. We are delighted to inform you that the issue you were experiencing has been successfully resolved.

    To ensure the changes take effect, we kindly request you to clear your browser cache and revisit your site.

    For your information, we have adjusted the site width to 1440px. This adjustment can be found in the Xstore section, under Theme Options, and then under General/Layout.

    Additionally, we have edited the footer static block and set the container width to 1440px. These changes have effectively resolved the issue you were facing.

    Please refer to the image provided at the following link for further reference: https://imgur.com/mkSV8Og , https://imgur.com/6tRSxPA , https://imgur.com/MPduZvo

    Should you have any further queries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team.

    #364764 Copied In reply to: footer is not full width – what should I do
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mohamad Usman,

    Thank you so much for purchasing our theme and contacting our support center.

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    Kind Regards,
    8theme team.

    #364760 Copied In reply to: Unable to edit static block using elementor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @helloaksjhf,

    Thank you for your response.

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team.

    #364757 Copied In reply to: footer is not full width – what should I do
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @coffeedog,

    We hope this message finds you well. We are writing to inform you that the WP Admin Login details you have provided are not functioning as expected. We kindly request you to share the correct and working WP Admin Login details. Please ensure to share these details under the private content area of this topic.

    This will enable us to check and assist you in resolving your issue more efficiently.

    We look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    #364749 Copied In reply to: Hello, we can’t change capitals in every word in footer of our web page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @coffeedog,

    We hope this message finds you well. We are writing to inform you that the WP Admin Login details you have provided are not functioning as expected. We kindly request you to share the correct and working WP Admin Login details. Please ensure to share these details under the private content area of this topic.

    Additionally, we have encountered difficulties in opening the screenshot you provided. We would appreciate it if you could share the screenshot once again. For your convenience, you may use the following site to share the screenshot with us: https://postimages.org/. This will enable us to check and assist you in resolving your issue more efficiently.

    We look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    #364748 Copied In reply to: I can’t fully remove compare and wishlist from my website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @coffeedog,

    We kindly request you to create a new topic and provide a screenshot of the issue, specifically indicating where you would like to change the color. Please describe your issue in detail so that we can thoroughly understand your needs and assist you accordingly.

    We regret to inform you that we are currently unable to review your website as it is under maintenance. https://imgur.com/d7LEdG8

    We appreciate your understanding and patience in this matter.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #364747 Copied In reply to: how to change location of back to top button
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @MAHDAR,

    Thank you for contacting us and for using XStore.

    We are delighted to inform you that the issue you reported has been successfully resolved. We kindly request you to clear your mobile browser cache and revisit your site.

    Please note that we have commented out the CSS code that was causing the issue in XStore > Theme options > Additional CSS.

    For your reference, we have attached an image illustrating this. https://imgur.com/TjNzn7n , https://postimg.cc/xJByZMbc

    Best Regards,
    8Theme’s Team.

    #364746 Copied In reply to: The distance between the element and the header
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @helloaksjhf,

    If you wish to create a full-width footer, kindly follow the steps outlined below:

    1. Navigate to your WordPress dashboard.
    2. Select ‘Static block’.
    3. Choose ‘All Static block’.
    4. Proceed to edit the footer static block with Elementor.
    5. Click on ‘Edit Section’.
    6. Go to ‘Layout’.
    7. Under ‘Content Width’, select ‘Full width’.
    8. Click ‘Update’ to save your changes.

    For further assistance, please refer to the image provided in the following link. https://imgur.com/0lAfm8x , https://imgur.com/IoZ9yfA

    We hope this will solve your issue.

    Best Regards,
    8Theme’s Team

    #364745 Copied In reply to: footer is not full width – what should I do
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @AnimalShop,

    Thank you for contacting us and for using XStore.

    About PCLZIP_ERR_BAD_FORMAT (-10), please apply the solution from this topic – https://www.8theme.com/topic/i-can-not-update-xstore-from-my-wordpress/#post-359539

    This problem occurs when you are trying to update the theme or plugin on the different domain that the theme was activated (for example you activated the theme on localhost and moved it to live domain). Re-activation as described in the topic will help you.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team.

    #364744 Copied In reply to: can’t update? what’s wrong . PCLZIP_ERR_BAD_FORMAT (-10) : U
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @inva,

    We are glad to hear that the problem has been resolved! If you have any further questions or encounter any more issues, please don’t hesitate to reach out.

    Your satisfaction is important to us, and we’re here to assist you whenever you need.

    Thank you for your patience and cooperation!

    This topic is now closed.

    Best Regards,
    8theme Team.

    #364693 Copied In reply to: Differecnt buttons for simple products and variable product
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Pit,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team.

    #364689 Copied In reply to: How to change store url to defined ?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Pit,

    We appreciate your prompt response.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

    Our team has navigated to the WordPress dashboard, selected ‘Pages’, edited the ‘Shop’ page, and renamed it. This action has effectively resolved the issue at hand.

    For your reference, we have attached a screenshot of the process in the private content area.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #364686 Copied In reply to: How to change store url to defined ?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Gulsher Ali,

    We would like to inform you that we have comprehensive documentation available on the feature you inquired about. We kindly request you to read and follow the instructions provided in our theme documentation.

    You can access it through the following link: https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/

    Best Regards,
    8Theme’s Team

    #364679 Copied In reply to: How to enable frequently bought together feature?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @adnane,

    We would recommend you contact WooCommerce plugin support first – https://wordpress.org/support/plugin/woocommerce/

    There is a test that can clarify it the mentioned behavior comes from our theme or from somewhere else:

    – Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too. Our XStore Core plugin can be disabled also to make this test more clear).

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    #364677 Copied In reply to: problems with woocommerce, it is super slow
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Vedad07,

    Thank you for your response.

    There is a test that can clarify it the mentioned behavior comes from our theme or from somewhere else:

    – Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too. Our XStore Core plugin can be disabled also to make this test more clear).

    If the situation is independent of the theme, try to disable all 3rd party plugins to find out if one of them causes the problem.

    We would recommend you contact WooCommerce plugin support first – https://wordpress.org/support/plugin/woocommerce/

    In case, you get it works with the default WooCommerce theme – Storefront, but it will not work still with our theme – let us know, and we will check the situation more deeply and fix it.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    #364672 Copied In reply to: Card payment information missing on checkout page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @CoreGPT,

    We appreciate your interest and thank you for reaching out to us.

    We would like to inform you that the usage of ChatGPT is initially free. However, subsequent usage is subject to charges as per the pricing structure provided by OpenAI. For more details, please visit https://openai.com/pricing.

    Please note that the pricing is set by OpenAI and is not influenced by our themes.

    Kind Regards,
    8Theme Team

    #364670 Copied In reply to: XStore AI Assistant is not generating content
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mavora.fr,

    Thank you so much for purchasing our theme and contacting our support center.

    Do you mean this: https://imgur.com/PtWDFDW

    If you would like to display product attributes on the Home page/archive page, please navigate to the WordPress dashboard, select Products, then Attributes, Edit attributes, select Enable archives, and Update.

    For further reference, please refer to the image provided at the following link. https://postimg.cc/bD72NfZ5

    We would like to inform you that all available variation swatches settings can be found by navigating to XStore > Theme Options > WooCommerce > Shop Elements > Variation Swatches. Please refer to the attached image for further guidance. https://imgur.com/imUIZvo

    We kindly request you to also view this video for reference. https://www.youtube.com/watch?v=LgzC4iK-j6A

    Best Regards,
    Team 8Theme.

    #364669 Copied In reply to: product variant symbols is not looking like on demo theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Gulsher Ali,

    Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

    We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

    If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

    Thank you again for choosing our product and services.

    This topic is now closed!

    Best regards,
    8Theme’s Team.

    #364668 Copied In reply to: Add to card and buy now button is not visible
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Alex,

    Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

    We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

    If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

    Thank you again for choosing our product and services.

    This topic is now closed!

    Best regards,
    8Theme’s Team.

    #364667 Copied In reply to: Single Product page zoomed image size (increase zoom)
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @helloaksjhf,

    We appreciate your recent communication and your use of our theme.

    To address the issue you are experiencing, we recommend deactivating and then reactivating your license. This process can be conveniently completed via the 8Theme dashboard, accessible at https://www.8theme.com/account/.

    For further guidance, please consult our theme documentation at https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    #364666 Copied In reply to: licence reset – transfer to a new domain
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @M Project,

    Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

    We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

    If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

    Thank you again for choosing our product and services.

    This topic is now closed!

    Best regards,
    8Theme’s Team.

    #364664 Copied In reply to: Need help with some problem meet in using X Store theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Strange Abraham,

    Thank you so much for purchasing our theme and contacting our support center.

    We are pleased to inform you that your issue has been resolved. To ensure the changes take effect, please clear your browser & plugin cache and revisit your site.

    Additionally, we have turned off the static block cache, removed query strings from static resources, and the menu cache under XStore > Theme Options > Speed optimization.

    If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #364583 Copied In reply to: Help, the sorting of footers is normal on some pages, but it is abnormal on others.
  • 1 2 3 … 306 307 308 … 462 463 464
    9,181–9,210 of 13,902 posts
Viewing 30 posts - 9,181 through 9,210 (of 13,902 total)
1 2 3 … 306 307 308 … 462 463 464