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Unable to edit static block using elementor

This topic has 6 replies, 3 voices, and was last updated 8 months, 3 weeks ago ago by Rose Tyler

Mohamad Usman

Participant

August 17, 2023 at 07:36

Hello Team,

Good day!

After creating a static block and assigning it to menu, When i go back to edit it maybe after sometime or so, I can only see the elementor builder.

Please, contact administrator
for this information.

#364758 Copied Theme version: 9.1.13 WooCommerce version: 6.3

5 Answers

Tony Rodriguez

Support staff

August 17, 2023 at 07:57

Hello, @Mohamad Usman,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Kind Regards,
8theme team.

#364760 Copied

Mohamad Usman

Participant

August 17, 2023 at 14:55

Hi Tony,

Good day!

Here are the screenshots

https://ibb.co/D8bXyjX
https://ibb.co/L5Vyvt6

The mega menu looses style when I am unable to edit the static block as well

Please find credentials in private area

Please contact administrator
for this information.

#364809 Copied

Rose Tyler

Support staff

August 17, 2023 at 15:13

Hello,

Please clear cache and check now.

Kind Regards,
8theme team.

#364814 Copied

Mohamad Usman

Participant

August 17, 2023 at 16:29

Perfect.. it looks better now.

What was the issue?

How do i resolve it if happens again?

#364821 Copied

Rose Tyler

Support staff

August 17, 2023 at 19:21

Hello,

You’re welcome!
We clicked on “Regenerate CSS & Data” in Elementor > Tools > General.

Kind Regards,
8theme team.

#364835 Copied
Tagged: best selling woocommerce themes, elementor editing issue, elementor static block error, fixing woocommerce elementor issues, static block editing problem, unable to edit with elementor, woocommerce themes troubleshooting
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Unable to edit static block using elementor

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