Tony Rodriguez

Hello, @aniwalunj,

We have conducted a review of your website and the results from GTmetrix indicate that your site speed is satisfactory. The current page loading speed is 1.1 seconds, as per the speed report (https://gtmetrix.com/reports/yunger.in/WOD13ohx/). However, we advise you to address all major issues identified in these audits as they are the primary factors affecting your performance (https://imgur.com/uTt0eST).

To enhance the speed of your page further, you may consider utilizing a CDN service.

We also encourage you to review our theme documentation for additional guidance on how to accelerate your website: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ & https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

For a more comprehensive understanding of the specific issues slowing down your website, we recommend conducting a website speed test with GTmetrix. This tool can provide you with actionable recommendations to enhance your website’s performance.

Best Regards,
8Theme’s Team

Hello, @gewoonbovenaan,

If your intention is to display text only, this can be easily accomplished using Custom CSS. Please follow the instructions below:

1. Copy the CSS code provided below.
2. Navigate to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS on your site.
3. Paste the copied code into the Global CSS section.
4. Clear your browser cache and revisit your site to see the changes.

Here is the CSS code:

.main-products-loop .product:not(.purchasable) .product-title:after, .products-loop .product:not(.purchasable) .product-title:after {
    font-weight: 400;
    content: "Request a price";
    display: block;
}

However, if you wish to implement functionality along with the text, we regret to inform you that this is not feasible with the current version of the theme. Our item support does not extend to modifying or expanding the item beyond the original features, style, and functionality described on the item page.

Should you wish to explore paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you may consider using a third-party plugin that better suits your needs, but please note that this would be at your own risk.

Best Regards,
8Theme’s Team

Hello, @filiphdan,

Thank you for using our theme and for contacting us.

If you are interested in creating a fixed image effect with a background image, we have prepared a video tutorial for your convenience. Please watch and follow the steps demonstrated in the video. https://www.veed.io/view/27abb79c-3d3b-44f7-b5f5-53343b3ee093?sharingWidget=true&panel=share

We kindly request you to peruse and adhere to our theme documentation regarding the XSTUDIO Feature, which can be found at the provided link. https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We trust that this solution will effectively address your concern.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Team 8Theme.

Hello, @Pit,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @geleriyaproads,

It seems like you’re facing a severe issue where your WordPress site is encountering a fatal error and the WP-admin section is also not accessible. The error message mentions a missing class within the WordPress core file, and here are some steps you can try:

1. We kindly recommend that you take a complete backup of your site before proceeding.

2. Accessing WP-Admin: Since your WP-admin is not accessible, you might want to try accessing the site via FTP or your hosting file manager to disable the active theme and plugins. Navigate to the wp-content folder and rename the themes and plugins folders to something like themes_disabled and plugins_disabled. This will deactivate all themes and plugins.

3. Check for File Integrity: Confirm that the core WordPress files are intact by comparing them to a fresh installation. You can download a fresh copy of WordPress from the official website and upload the core files to your server, excluding the wp-content folder.

4. Theme Change: Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check).please let us know the result.

5. Contact with Service provide first: Remember that making changes to your site can be risky, especially if you’re not familiar with troubleshooting WordPress issues. If you’re unsure about any steps, it’s a good idea to seek assistance from your service provider and ask them to fix this.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Best Regards,
8Theme’s Team.

Hello, @hans,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1. We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

For small customization requests: If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

2. To modify the title of the Compare page, it is necessary to make changes in the language files of the Xstore Core plugin. We recommend using the Loco translate plugin for this purpose. Please refer to the following screenshots for guidance: https://postimg.cc/sBvxnqMr & https://postimg.cc/wtv2wq5j.

For additional information, please consult our theme documentation at this link: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/.

Best Regards,
8Theme’s Team

Hello, @geleriyaproads,

We regret any inconvenience caused. Unfortunately, we are unable to view the screenshot you previously provided. We kindly request you to resend it for our perusal.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Additionally, we would appreciate it if you could share your cPanel credentials with us. This will enable us to investigate the matter further and provide you with the necessary assistance.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team.

Hello, @Tal,

We appreciate your decision to select XStore as your WooCommerce WordPress theme.

To assist you further, we kindly request you to provide us with the URL of the page where the search results are displayed on the right side. This will enable us to examine the issue and provide you with the necessary assistance.

Best Regards,
8Theme’s Team.

Dear Sir/Madam,

We apologize for any inconvenience caused. We kindly request you to temporarily disable the geolocation block. https://imgur.com/FfB0hci

This will enable us to examine the issue more thoroughly and provide you with the necessary assistance. To facilitate our assistance, we kindly request you to remove the IP restriction for our IP address (176.98.92.14)).

Best Regards,
8Theme’s Team

Hello, @Theo,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a great weekend.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

Hello, @imakbar,

Thank you so much for purchasing our theme and contacting our support center.

Please always create fresh new topic: https://www.8theme.com/forums/xstore-wordpress-support-forum/

We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing your browser cache. We have removed the multiple header condition for front page/home page.

Kindly refer to the images provided in the following link for further reference under the private content area.

Additionally, please watch this video about Multiple Headers .– https://youtu.be/BpeXfzNwkOc

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

Hello, @helloaksjhf,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

Hello, @helloaksjhf,

Thank you for your response.

Kindly proceed with the following steps to edit the page:

1. Open the page in Elementor.
2. Navigate to ‘Edit General Tabs’.
3. Proceed to the ‘Advanced’ section.
4. Locate ‘Xstore custom CSS’.
5. Modify the border color as per your preference.
6. Ensure to save the changes by updating it.

We are pleased to inform you that we have prepared a video guide for your convenience. We kindly request you to watch it in its entirety and follow the steps demonstrated in the video. The video URL is in private content area.

We trust this will be of assistance to you.

Best Regards,
Team 8Theme.

Hello, @Arbadev,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Ricardo,

We regret to inform you that the functionality you are seeking is not available in our theme. We recommend exploring third-party plugins from the WordPress market that may better suit your needs. However, we must caution you that the use of these plugins is at your own risk.

We appreciate your understanding in this matter.

Best Regards,
8Theme’s Team