Tony Rodriguez

Hello, @mqazi,

We appreciate your effort in providing us with the screenshot.

Should you wish to modify the “Trending Products” heading, kindly proceed to edit the page using the page builder tool, Elementor. Subsequently, you can edit the specific element and adjust the settings according to your preference.

We trust that this will rectify your issue.

However, if the problem continues, we recommend creating temporary wp-admin access. This will allow us to review your settings.

Best Regards,
8Theme’s Team.

Hello, @Mr. Hakan Osman,

We wish to inform you that we have already responded to your duplicate topic. You can find our response at the following link: https://www.8theme.com/topic/problem-with-responsive-in-static-block-2/#post-366383. We kindly request you to review our reply and respond accordingly.

We would also like to remind you to refrain from creating multiple topics for the same issue. This will help us to maintain an organized and efficient communication process.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

Hello, @thehawkman,

Yes, you can save and restore WooCommerce settings in WordPress using different plugins. Here are a few of them:

1. WP All Export and WP All Import Plugins: These plugins allow you to export and import various data, including WooCommerce settings.

Install and activate the WP All Export and WP All Import plugins.
Create an export file for WooCommerce settings using WP All Export.
Use WP All Import to import the settings on the new WordPress site.

2. UpdraftPlus Backup Plugin: UpdraftPlus is a popular backup plugin for WordPress that can also be used to save and restore your WooCommerce settings.

Install and activate the UpdraftPlus plugin.
Go to Settings > UpdraftPlus Backups.
Create a backup of your website, including settings.
Restore the backup on your new or existing WordPress site.

3. Manual Backup and Restore:

For a manual approach, you can access your WordPress database and export the WooCommerce settings table (wp_woocommerce_settings) using tools like phpMyAdmin.
Import the table into the database of your new WordPress site using the same method.

Please note that you should have to try those plugins at your own risk and when restoring settings to a different WordPress installation, you should be cautious and ensure compatibility between the versions of WordPress and WooCommerce.

Additionally, always perform backups before making significant changes to your site’s settings or database.

Best Regards,
Team 8Theme

Hello, @Zeal Evince,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We regret to inform you that the WP-admin login details you have provided are incorrect or not functioning.

To address your concern, kindly follow these steps: Go to XStore, then select Theme Options, followed by General/Layout. Once there, please activate the Classic Widgets Panel option and proceed to publish it.

Please refer to the attached image for further guidance.
https://ibb.co/jyFx8F7

Please follow the steps below to add the 8theme- Static block widget in Footer Column 1:

1. Navigate to your WordPress dashboard.
2. Click on ‘Appearance’.
3. Select ‘Widgets’.
4. Add the ‘8theme- Static block’ widget in ‘Footer Column 1’.
5. Select the static block name within it.

For your convenience, we have attached an image for reference.
https://postimg.cc/m14FjxzD

We trust that this will resolve your concern.

Best Regards,
Team 8Theme

Hello, @filiphdan,

You’re very welcome! We are thrilled to hear that you’re happy with it. If you ever need anything else or have more feedback in the future, don’t hesitate to let me know. ?

This topic is closed now.

Best Regards,
8Theme’s Team

Hello, @filiphdan,

Thank you for your response.

We regret to inform you that we are unable to verify your site settings. Although your site is functioning properly, the URL for your site’s WP-admin is not acceptable. We kindly request you to view the video provided in the private content area for further assistance.

We kindly request you to provide us with the correct and functional WP-Admin URL and login details. Additionally, we would appreciate it if you could remove any IP restrictions currently in place. For your reference, our IP address is 182.189.94.190. This will enable us to review your settings and provide a more precise solution.

In addition, you have the option to review all available settings for the Mobile Panel under XStore > Theme Options > Mobile Panel. Please refer to the attached image for your reference. https://postimg.cc/y3qvnFHj

Best Regards,
Team 8Theme.

Hello, @Martijn,

Thank you for reaching out to us. We regret to hear that you are experiencing difficulties with our theme.

To ensure efficient resolution, we kindly request you to create a new topic for your issue. This will help us avoid any potential confusion or miscommunication.

As a preliminary troubleshooting step, we suggest disabling all third-party plugins, including cache plugins, that are not included with XStore. You can find a list of included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After disabling these plugins, please clear your browser cache and check if the issue persists. It is possible that one of these additional plugins may be causing the problem.

If the issue remains unresolved, please keep all third-party plugins deactivated on your site. We would then request you to share your site’s WP Admin URL and credentials with us in the private content area of the new topic.

Additionally, if you could provide a short video clip demonstrating the issue, it would greatly assist us in understanding and resolving the problem.

We look forward to assisting you further.

Best Regards,
8Theme’s Team

Hello, @Tomasz,

We appreciate your recent contact with us and your use of our theme and support services. Your feedback is invaluable to us and we are delighted to hear of your satisfaction with our product and services.

We would like to kindly request your consideration in leaving a 5-star rating for our theme, as well as our customer and technical support services. You can do this by visiting http://themeforest.net/downloads. Your feedback and positive reviews will not only aid us in improving our product but also motivate us to provide superior support in the future. Your support is greatly appreciated and means a great deal to us.

Should you have any further inquiries or concerns, please do not hesitate to contact us at any time. We are always available to assist you.

We thank you once again for choosing our product and services.

Please note, this topic is now closed.

Best Regards,
8Theme’s Team

Hello, @Niddy,

Thank you for using our theme and for contacting us.

Are you using Xstore built-in email builder? You can read our theme documentation about Xstore built-in email builder : https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/

Additionally, Most browsers (email readers) will not support custom fonts regardless https://www.caniemail.com/features/css-at-font-face/

Unfortunately, there is no such option to change the font type for now in Xstore builtin email builder.

We regret to inform you that achieving your desired outcome is not feasible with the current version of the theme. Please note that our item support does not encompass services to modify or extend the item beyond the original features, style, and functionality as described on the item page.

For minor customization requests, we suggest considering paid customization services. You may submit a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

OR

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

OR

Consequently, you may need to consider using a third-party plugin to achieve this functionality. However, please note that this would be at your own risk.

Best Regards,
8Theme’s Team.

Hello, @filiphdan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1. & 2.

Should you wish to incorporate a wishlist icon and a search icon into your mobile header, kindly follow these steps:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to Header Builder.
4. Choose Mobile.
5. Edit the connection block widget in the mobile header.
6. Add the wishlist widget & Search widget and publish it.

We are pleased to inform you that we have created a video guide for you on our test site. We kindly request you to watch it in its entirety and follow the steps demonstrated in the video.

https://www.veed.io/view/a7eda5b4-42b3-4be3-a5b0-e4501d8b7719?sharingWidget=true&panel=share

3. We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

If the issue still persists then create temporary wp-admin access, so we can check your settings and help you accordingly.

Best Regards,
Team 8Theme.

Hello, @GTP,

We regret to inform you that achieving your desired outcome is not feasible with the current version of the theme. Please note that our item support does not encompass services to modify or extend the item beyond the original features, style, and functionality as described on the item page.

For minor customization requests, we suggest considering paid customization services. You may submit a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Consequently, you may need to consider using a third-party plugin to achieve this functionality. However, please note that this would be at your own risk.

Best Regards,
8Theme’s Team

Hello, @brader,

The issue you’re facing with the Xstore might be related to how your content is structured or how Yoast SEO is configured. Here are some common reasons and solutions for why only the header content column is being read by Yoast:

Content Placement: Yoast SEO primarily analyzes the content within the main content area of a page or post. If your 350-word content is placed outside this area, it might not be analyzed. Make sure your product category description is within the main content area.

Plugin Conflicts: Sometimes, conflicts between plugins can cause issues. Ensure there are no conflicts between Yoast SEO and other plugins that might affect content analysis.

Yoast SEO Settings: Review your Yoast SEO settings to ensure that it’s configured to analyze content on product category pages. In your WordPress admin dashboard, go to SEO -> Search Appearance -> Content Types and make sure that the “Product categories” option is set correctly.

JavaScript Rendering: If your content is loaded dynamically via JavaScript, Yoast might have difficulty analyzing it. Ensure that your content is rendered in the HTML source code for Yoast to analyze it properly.

Caching: If you have caching plugins or server-side caching enabled, this might interfere with the visibility of updated content. Clear the cache and retest.

Yoast SEO Plugin Version: Ensure that you are using the latest version of the Yoast SEO plugin, as updates often include bug fixes and improvements.

Check for Errors: Review the browser’s developer console and server error logs for any JavaScript or PHP errors that might be affecting the content visibility or analysis.

Consult Support: If the issue persists, consider reaching out to Yoast SEO support for assistance. They may have specific insights or solutions related to their products.

By addressing these potential reasons and solutions, you should be able to resolve the issue of Yoast SEO not reading the content in your product category page correctly.

Best Regards,
8Theme’s Team.

Hello, @coffeedog,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

The resolution was achieved by enabling the Masonry option under the ‘Edit Page with Elementor > Edit Post > General’ section. This action has effectively addressed your concern.

We are pleased to inform you that all images on your blog page are now of the same resolution. Please refer to the attached image for your reference.
https://postimg.cc/rzRPnV47 , https://postimg.cc/WhWSTx00

Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
Team 8Theme.

Hello, @eulice,

Thank you for using our theme and for contacting us.

We are pleased to inform you that your issue has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

For your information, we have deactivated the “Upgrade Swiper Library” feature located under Elementor > Settings > Features. This action has effectively addressed your concern.

We are pleased to inform you that we have prepared a video for your perusal. We kindly request you to watch it in its entirety for your reference. https://www.veed.io/view/d0f5fa8d-885c-425a-8703-16ebcada0f95?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team.

Hello, @Dinus,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that we have successfully installed and activated the Xstore Theme and core plugin on your website. You are now able to import the demo according to your specific needs.

Please refer to the attached image for your reference. https://postimg.cc/F1kSd6Wp

Additionally, We kindly request you to read and adhere to our theme documentation regarding the import of demo content. You can access the documentation at the following link: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

Furthermore, please read our theme documentation about missing the style.css stylesheet error: https://www.8theme.com/documentation/xstore/troubleshooting/theme-is-missing-the-style-css-stylesheet-error/

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.