Tony Rodriguez

Hello, @Abhishek Shetty,

Thank you so much for purchasing our theme and contacting our support center.

1. Maybe a custom header is used, and you need to edit it too. Go to Theme Options > Header Builder > Multiple headers > edit custom header for the Front page.

If you are unable to observe any modifications in the header on the homepage, we kindly request you to refer to and adhere to the guidelines provided in our theme documentation.
https://www.8theme.com/documentation/xstore/woocommerce/product-images/

We trust that this will resolve your concern.

2. The child theme is a theme that inherits the functionality of the parent theme and allows you to make modifications or add additional functionality to the parent theme. If you have made all your changes/modifications in the Child Theme, then you can use the Child Theme on your site.

For further information, please read these articles: https://www.wpbeginner.com/glossary/child-theme/ & https://www.hostitsmart.com/blog/difference-between-parent-theme-child-theme-in-wordpress/

Best Regards,
8Theme’s Team.

Hello, @Ryan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Shop page content and functionality come from the WooCommerce plugin.

All the available sorting options you can find in Appearance > Customize > WooCommerce (Shop) > Product Catalog > Default product sorting.
By default, the sort order for your products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87

If this doesn’t give you the desired result, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

We hope this information is helpful.

Kind Regards,
8theme team.

Hello, @mariangio,

We acknowledge your concern and appreciate your patience. As a potential solution, we suggest you try testing the site on a different computer. If it functions correctly on another system, it would indicate that the issue may be related to screen resolution settings.

We look forward to hearing back from you with the results of this test.

Best Regards,
8Theme’s Team

Hello, @Play Havenz,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @Maitreya Patni,

1. We are pleased to inform you that your issue has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache. The solution involved the addition of CSS code in the following location: Xstore > Theme Options > Theme Custom CSS > Global CSS. This action has effectively addressed your issue.

For your reference, we have attached an image below: https://postimg.cc/Ln7b1tth

2. We are pleased to inform you that the issue you reported has been resolved. We kindly request you to revisit your site after clearing your browser cache. Please note that we have deactivated the Jetpack and Light Speed Cache plugins on your site.

The issue was solely related to the cache and nothing else.

For further reference, we recommend watching the attached video. https://www.veed.io/view/19df4dba-5d63-494f-aa51-fd57efe583f7?sharingWidget=true&panel=share

Best Regards,
Team 8Theme.

Hello, @EE Eric,

Thank you for contacting us and for using XStore.

We regret to inform you that achieving your desired outcome is not feasible with the current version of the theme. Please note that our item support does not encompass services to modify or extend the item beyond the original features, style, and functionality as described on the item page.

For minor customization requests, we suggest considering paid customization services. You may submit a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Consequently, you may need to consider using a third-party plugin to achieve this functionality. However, please note that this would be at your own risk.

Best Regards,
8Theme’s Team

Hello @caochen223,

Thank you so much for purchasing our theme and contacting our support center.

1. You can locate the multiple headers by navigating to Xstore > Theme Options > Header Builder > and selecting Multiple Headers.

For further clarification, please refer to the attached screenshot: https://ibb.co/PGvQzsq

We also recommend watching our video tutorial on the Header Builder for a more detailed guide. https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG&index=3

2. If you are unable to observe any modifications in the header on the homepage, we kindly request you to refer to and adhere to the guidelines provided in our theme documentation.
https://www.8theme.com/documentation/xstore/woocommerce/product-images/

We trust that this will resolve your concern.

Best Regards,
Team 8Theme.

Hello, @stefan,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache to confirm the resolution.

Our team has implemented a full description widget in the Single Product Builder section and published it. Additionally, we have deactivated the FlyingPress plugin on your site. These actions have effectively addressed and resolved the issue you were experiencing.

For your reference, please find the screenshots at the following links:

https://ibb.co/m8v5Vxp , https://ibb.co/KNBkcBj

Should you have any further concerns or queries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Maitreya Patni,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1. We suggest disabling all third-party plugins (including cache plugins & Litespeed cache & Server cache (CDN)) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

2. If you can see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is functioning correctly in the Customizer, it should also be functioning on the front end.

We recommend that you temporarily disable any caching (CDN) and cache plugins, flush the server cache completely, and clear the browser cache before checking again.

We trust that this will resolve the issue you are experiencing.

Should you have any further questions or concerns, please do not hesitate to contact us. Our support team is always ready and available to assist you.

Best Regards,
8Theme’s Team.

Hello @ProdbyDaan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1. Yes, we can help you with our theme settings.

You can edit Shop page layout via Theme Options > WooCommerce > Shop > Shop page layout and Products Design. Categories inherit settings from the Shop page.

Please just go to mentioned settings if Theme Options and you will see, that you can do configure, for example – https://prnt.sc/CJ4E4PuRCpHB

Also, you can add a banner at the top of a category page. Please go to Products > Categories > edit category > add content into Description area https://prnt.sc/JJK_5Sd7ZQMY , it can be a static block shortcode https://prnt.sc/lM6_mXZAtWTe

2. Additionally, you can add the static block on the shop/category page.
Please navigate to WordPress dashboard > Appearance-> Widgets > Add static block widget into shop sidebar. Please see the image for reference:
https://ibb.co/QrqCxJN

If you have any further questions or concerns, please do not hesitate to contact us on our support system. Our support team is always available to help.

Best Regards,
Team 8Theme.

Hello, @Dinus,

Thank you for contacting us and for using XStore.

If you are experiencing difficulties uploading SVG files to WordPress, we kindly request you to read and follow the instructions provided in the following article titled “How to Add SVG Image Files in WordPress”: https://www.wpbeginner.com/wp-tutorials/how-to-add-svg-in-wordpress/

Additionally, you may find it helpful to enable SVG support in Elementor. Instructions on how to do so can be found here: https://elementor.com/help/enable-svg-support-in-elementor/

We trust that these resources will be of assistance to you.

Best Regards,
8Theme’s Team

Hello, @mariangio,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day!

This topic is now closed.

Best Regards,
Team 8Theme.

Hello, @mqazi,

Thank you for your response.

We regret to inform you that we are currently unable to review your website as it appears to be in Maintenance mode. Please refer to the attached image for further clarification. https://ibb.co/SKxjDXZ

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @GTP,

Thank you for contacting us and for using XStore.

Should you wish to adjust the text size in the footer section, kindly navigate to Static Blocks and proceed to edit the Footer Block using Elementor. You can then modify the settings of Headings and text according to your preference.

For your convenience, we have provided an image for reference: https://postimg.cc/DJ8Wf910

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Team 8Theme.

Hello, @MAHDAR,

The first problem: the faintness of the text and photo in the menu

We regret to inform you that your request is somewhat unclear to us. We would greatly appreciate it if you could provide a more detailed explanation of the issue at hand and specify your exact requirements.

We kindly request you to record a video illustrating the problem you are encountering. This will greatly assist us in understanding the exact issue you are facing. Please share this video with us at your earliest convenience.

Best Regards,
Team 8Theme.