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Single product is not working due to xstore

This topic has 12 replies, 3 voices, and was last updated 8 months ago ago by Rose Tyler

eulice

Participant

September 1, 2023 at 11:55

Dear Support,

Single product of elementor is not working due to xstore template, I have cross check with the technical. They have given me two video where the Single product of elementor cant work after implemented xstore.
I think is not possible because, it working fine previously.

Can you help me further check on this ?

Using other theme: https://www.loom.com/share/8ed6e32d8d344926979ab08afd5be1ad?sid=188d36ab-5eb0-4f95-bd12-f070815d8dd4.

Using Xstore theme : https://www.loom.com/share/78cc3f94cc7d410abb75dea14b38a30b?sid=71d9543e-904d-4872-933d-e0904aa37755.

Please, contact administrator
for this information.

#366349 Copied Theme version: 1.9.1

11 Answers

Tony Rodriguez

Support staff

September 1, 2023 at 14:03

Hello, @Eulice,

We have identified the cause of the issue you were experiencing on your website. It appears that the problem arose due to the use of the Single Product Builder functionality of the Xstore Theme. The description widget of the Single Product Builder was not added to any section, which was the primary cause of the issue. This is because the Elementor page builder only allows you to edit the description of the product.

To resolve this, we have added the description widget to the Single Product Builder section and published it. As a result, your products are now editable with the Elementor Page Builder.

For your reference, please find the screenshots at the following links:
https://postimg.cc/LgPRWg7C
https://postimg.cc/fSYnCnt1

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#366358 Copied

eulice

Participant

September 1, 2023 at 16:49

Hi, is workable already BUT previously for all the pages languages will change, if I switch the different language. For now single product description language cant be change chinese any more. What should I do ?

#366379 Copied

Rose Tyler

Support staff

September 2, 2023 at 12:54

Hello, @Eulice,

We appreciate your prompt response.

Please answer next questions:
1/ Provide URL of the product with the problem.

2/ When Single Product Builder is disabled the translation for full description work fine?

3/ How does it work when not our theme, but the Storefront theme is activated?

4/ Could you provide FTP access? To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Waiting for your reply.

Kind Regards,
8theme team

#366424 Copied

eulice

Participant

September 2, 2023 at 13:45

1/ Provide URL of the product with the problem.
https://www.staging2.mingcus.com/?product=customized_fresh_stewed_bird_nest

2/ When Single Product Builder is disabled the translation for full description work fine?
No, is not working but other info like description, subject title able to translate, why just this customize part not able to translate?

3/ How does it work when not our theme, but the Storefront theme is activated?
What is that ?

4/ Could you provide FTP access? To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Yes, I have provided.

Please contact administrator
for this information.

#366430 Copied

Rose Tyler

Support staff

September 2, 2023 at 14:17

Hello, @Eulice,

We appreciate your prompt response.

Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins https://prnt.sc/Rc1POnxDBSrq and check the single product page).

In case, the translation doesn’t work even when the Storefront theme is activated, it means there is no fault of the theme, and WPML support should be able to help you.

Kind Regards,
8theme team

#366439 Copied

eulice

Participant

September 3, 2023 at 10:38

I have follow the way you mentioned, once I switched to customised product
Product description is show accordingly.

#366494 Copied

eulice

Participant

September 4, 2023 at 15:21

Any fix can help here? I been waiting 1 day 4 hour

#366583 Copied

Rose Tyler

Support staff

September 4, 2023 at 15:47

Hello, @Eulice,

We will have another specialist review your inquiry in greater detail and will be in touch with you.
Please be patient and do not change access.
The delay in answering is possible due to the number of requests in the queue. Sorry.

Kind Regards,
8theme team

#366589 Copied

Rose Tyler

Support staff

September 5, 2023 at 16:22

Hello, @Eulice,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#366697 Copied

eulice

Participant

September 5, 2023 at 17:39

I have tried, but still not able to translate.

#366700 Copied

Rose Tyler

Support staff

September 5, 2023 at 18:28

Hello, @Eulice,

We appreciate your prompt response.

Please check now https://prnt.sc/Wwbi5IScZ7AH > https://prnt.sc/an3jddRxX-pm > https://prnt.sc/LLXLmwqAFZDj

Kind Regards,
8theme team

#366702 Copied
Tagged: fix xstore wordpress themes, product not working wordpress, single product xstore problem, woocommerce xstore troubleshooting, xstore woocommerce issue
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Single product is not working due to xstore

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