I have two problems/questions:
1: Whenever I am adding Trending product block, it appears all fine until it is being viewed within studio. As soon as I click preview and go to site, the product categories goes below the Title line.
2: I couldn’t find a way to change the Title heading for the blog. For e.g., I would like to change “Trending Products” to “Popular Prorducts”
ThanksTheme version: 9.1.13
Thank you for contacting us and for using XStore.
1/ What is the URL of your site? Make sure it is not under maintenance mode or provide temporary wp-admin access.
2/ We can’t check your image. Please upload it on https://wetransfer.com/ and provide the URL, or give access to the current image for our account (email in the Private Content area).
Thank you for your cooperation and we look forward to hearing from you soon.
Thank you for your quick response. I can see that as soon as I switched off maintenance mode it is appearing correctly.
Please answer the second question I asked.
2: I couldn’t find a way to change the Title heading for the blog. For e.g., I would like to change “Trending Products” to “Popular Products”
We appreciate your prompt response.
Could you provide a screenshot of the page?
Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.
Do you mean a widget title in the page sidebar?
Please enable the Classic Widgets Panel via Theme Options > General, then go to Appearance > Widgets > edit content of Main sidebar area.
Please see the image below
Please look at the red box. I wish to change the heading. Please suggest a way to do so.
We appreciate your effort in providing us with the screenshot.
Should you wish to modify the “Trending Products” heading, kindly proceed to edit the page using the page builder tool, Elementor. Subsequently, you can edit the specific element and adjust the settings according to your preference.
We trust that this will rectify your issue.
However, if the problem continues, we recommend creating temporary wp-admin access. This will allow us to review your settings.
Thank you for your response. However, I looked very thoroughly but couldn’t find it.
Please suggest where I can find the option you are mentioning.
Thank you for your response.
We regret to inform you that we are currently unable to review your website as it appears to be in Maintenance mode. Please refer to the attached image for further clarification. https://ibb.co/SKxjDXZ
In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.
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