Tony Rodriguez

Hello, @IP,

We have recently conducted a comprehensive review of your website. Upon examination of the single product page, We discovered that the WC pay payment plugin is currently in use. This plugin appears to be the source of the issue you are experiencing. Please refer to this screenshot for further clarification: https://postimg.cc/dZD27SyP.

Interestingly, the code is empty and can be easily removed. This can be achieved by using the Custom CSS from the sticky cart. We recommend using the CSS code provided below. This can be inserted in the Theme Options >> Theme Custom CSS >> Global CSS. Implementing this should rectify the issue.

.single-product .etheme-sticky-cart .wcpay-payment-request-wrapper {
    display: none !important;
}

Upon successful implementation, the result should resemble the following: https://postimg.cc/Ppdsk188.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @yuvi,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Should you wish to modify the color and text size of the Store notice, kindly replicate the subsequent CSS code into the designated location: XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Following this, it is necessary to clear your browser cache to visualize the alterations.

p.woocommerce-store-notice.demo_store {
    font-size: 15px !important;
    background-color: #EBA133 !important;
}
p.woocommerce-store-notice.demo_store a.woocommerce-store-notice__dismiss-link {
    color: blue !important;
}

The result should look like this: https://postimg.cc/NyFcSs66

Please be informed that you have the option to modify the font size and color in the subsequent CSS code according to your specific needs.

We sincerely hope that this information is of assistance to you.

Best Regards,
Team 8Theme.

Hello, @Yesith,

We appreciate your recent purchase of our theme and your subsequent contact with our support center.

We would like to inquire if you have any plugins installed on your site. If so, we kindly request you to disable them and attempt to install Core afterward. It appears there may be a conflict with a third-party plugin.

We kindly request you to review the bundle plugin associated with the Xstore theme. You can access it via the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Should you have any further queries or concerns, please feel free to contact us. Our support team is always at your disposal.

Kind Regards,
8Theme Team.

Hello, @michaelmilauskas,

Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

Thank you again for choosing our product and services.

This topic is now closed!

Best regards,
8Theme’s Team.

Hello, @GTP,

You are Welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day!

Best Regards,
8Theme’s Team.

Hello, @aditya putra,

Thank you for the login details.

We would like to inform you that you are currently utilizing the advanced cart/checkout layout. By default, the footer on the cart/checkout page is displayed.

Should you wish to modify the footer on the cart/checkout page, please follow these steps:

1. Navigate to XStore.
2. Select Theme Options.
3. Proceed to Woocommerce.
4. Choose Cart/Checkout Layout.
5. Click on Footer.
6. Add content or use a static block as per your requirement.
7. Publish your changes.

We are pleased to inform you that we have prepared a video for your reference. We kindly request you to watch it in its entirety.

The URL for the video can be found in the private content area.

We hope this information is helpful. Should you have any further queries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @lanxiaodj,

We hope this message finds you well. To address the issue you are currently experiencing, we kindly request you to follow the steps outlined below:

1. Navigate to Xstore.
2. Proceed to Theme Options.
3. Select Theme Custom CSS.
4. Choose Global CSS.

Once you are in the Global CSS section, please copy and paste the following CSS code:

.et-mobile-panel-wrapper {
    box-shadow: none !important;
}

After implementing the above steps, please ensure to clear your browser cache before revisiting your site.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Anime y Motto,

We would like to inform you that our theme does not influence the backend speed of your website. We recommend that you review the plugins currently in use on your site. Try disabling them one by one to identify if any of them are causing the issue you are experiencing.

Additionally, we suggest reaching out to your hosting provider to discuss potential solutions for speeding up the backend of your site.

For further assistance, we encourage you to refer to our documentation on how to speed up your website: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

We trust that this information will be beneficial to you.

Kind Regards,
8Theme’s Team

Hello, @Aditya Putra,

We regret to inform you that the WP Admin Login details you provided are incorrect. We kindly request you refer to the screenshot of the error, which can be found in the private content area.

Please provide us with the correct and functional Admin Login details at your earliest convenience. This will enable us to access your site and provide the necessary assistance.

We appreciate your understanding and cooperation in this matter.

Best Regards,
8Theme’s Team

Hello, @Hasan,

Thank you so much for purchasing our theme and contacting our support center.

We would like to inform you that Xstore comes with an integrated feature known as Variations Swatches. This feature can be located under the following path: XStore > Theme Options > Woocommerce > Shop Elements > Variation Swatches. We encourage you to explore all the available settings in this section.

For further understanding, we recommend watching our tutorial video about Variation Swatches.
– https://youtu.be/LgzC4iK-j6A

Additionally, We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Or

You are welcome to utilize any third-party plugin that best suits your needs. However, please be advised that you do so at your own risk.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @IP,

We hope this message finds you well. To address the issue you are currently experiencing, we kindly request you to follow the steps outlined below:

1. Navigate to Xstore.
2. Proceed to Theme Options.
3. Select Theme Custom CSS.
4. Choose Global CSS.

Once you are in the Global CSS section, please copy and paste the following CSS code:

.single-product div.paypal-buttons {
    z-index: -999 !important;
}

After implementing the above steps, please ensure to clear your browser cache before revisiting your site.

For your reference, the final result should resemble the image provided in the following link: https://postimg.cc/kBPJ664W

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Alfi,

Thank you so much for purchasing our theme and contacting our support center.

To display one product per row on mobile devices, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes:

@media only screen and (max-width: 767px){
.products-grid .product {
width: 100% !important;
}
}

Please refer to the image provided at the following link for further reference:
https://postimg.cc/7GDs1hMf , https://postimg.cc/DJZsKK7x

Best Regards,
8Themes Team.

Hello, @filiphdan,

You are most welcome! Should you have any further inquiries or require assistance with anything else, please do not hesitate to ask. We are always here to assist you.

We wish you a pleasant day!

Please note that this topic is now closed.

Best Regards,
8Theme’s Team.

Hello, @M Project,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

For your information, we have deactivated the ‘Remove Query Strings From Static Resources’ option. This can be found under the ‘XStore > Theme Options > Speed Optimization’ pathway.

For further clarification, please refer to the attached image. https://postimg.cc/jCQFmGBX , https://postimg.cc/G8BbqbXq

Best Regards,
8Theme’s Team

Hello, @coffeedog,

We would like to inform you that the graphic you mentioned has been set as the featured image on the blog page. If you wish to change or remove it, you can do so by editing the blog page. For your convenience, we have provided a screenshot to guide you through the process: https://postimg.cc/Mf1xTrCz

Also, we have edited the Blog page on your site, and under the Xstore page Options, we have chosen the breadcrumbs effect to None, It also removed the effect from the breadcrumbs on the blog page now, Please refer to this screenshot: https://postimg.cc/vcswXygz

Furthermore, we would like to draw your attention to the breadcrumbs settings which can be found under the Xstore >> Theme Options >> breadcrumbs.

If you find our explanation unclear or if you are still facing issues, we kindly request you to provide a more detailed description of your problem, preferably with additional screenshots. This will enable us to assist you more effectively.

Best Regards,
8Theme’s Team