Tony Rodriguez

Hello, @caochen223,

Thank you for your response.

We have prepared a video for your convenience. We kindly request you to watch it in its entirety and follow the steps demonstrated therein.

https://www.veed.io/view/2428a3eb-fcf6-4631-9697-375e563a2f02?sharingWidget=true&panel=share

We trust that this will effectively resolve your issue.

Best Regards,
8Theme’s Team

Hello, @caochen223,

Thank you for contacting us and for using XStore.

We understand that you are experiencing an issue and we are here to assist you. To rectify this problem, please follow the steps below:

1. Navigate to the ‘Edit home Page with Elementor’.
2. Proceed to ‘Settings of Element’.
3. Click on ‘Advanced’.
4. Select ‘XStore ajaxify’.
5. Find ‘Lazy loading’ and turn it ‘Off’.
6. Finally, update the settings.

Please refer to the attached image for a visual guide on how to perform these steps. https://imgur.com/Zh7ZmGw

We trust that these instructions will effectively resolve your issue. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @GTP,

Thank you for using our theme and for contacting us.

We regret to inform you that your request is somewhat unclear to us. Could you kindly elaborate on your issue, specifying what exactly you want or the desired result?

Additionally, There are several methods to animate an image or make it “move”. This can be achieved through CSS code, using a page builder like Elementor Animation, and additional customization.

Best Regards,
8Theme’s Team.

Hello, @Jennifer,

If you are interested in displaying two products on your mobile device, kindly follow these steps:

1. Open the page you wish to edit with Elementor.
2. Navigate to the ‘Edit Products’ element.
3. Proceed to ‘Content’.
4. From there, go to ‘Slider’.
5. Select ‘Mobile Portrait’.
6. Under ‘Slider Item’, select ‘2’.
7. Finally, update your changes.

Please refer to the attached image for a visual guide.
https://imgur.com/bTERLH7

We trust that this will resolve your issue.

Best Regards,
Team 8Theme

Hello, @Jennifer,

We are pleased to acknowledge your appreciation.

It is indeed gratifying to learn that the instructions provided by us have assisted you in achieving your desired outcome.

Please do not hesitate to reach out to us at any time with a new topic for each issue. We are always at your service.

Thank you for reaching out to us. We wish you a pleasant day.

Please note that this topic is now closed.

Best Regards,
8Theme’s Team

Hello, @Seema,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We hope this message finds you well.

We kindly request you to review and adhere to the instructions provided in the following topic: https://www.8theme.com/topic/woocommerce-email-builder-wp-sends-system-standard-template-not-from-the-builder/

We trust that this will effectively resolve the issue you are currently facing.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @lifetrekker,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been resolved. We kindly request you revisit your site after clearing your browser cache.

The resolution involved editing the color attribute located under the path: wp-dashboard > Products > Attributes > Select Type as > color (circle), which has subsequently been updated.

Please refer to the attached image for your reference.
https://imgur.com/oV8EaT9

https://imgur.com/rfktxIn

Best Regards,
8Theme’s Team.

Hello, @Ritik Kumar,

2) If you are interested in displaying a banner on a selected single product page, please follow the steps below:

1. Navigate to Xstore > Theme Options > Woocommerce > Single Product builder > Multiple templates.
2. Click on ‘Create new template’.
3. Set up single product conditions.
4. In the product section, select the specific product you wish to display the banner on.
5. Create and edit as per your requirements.

For your reference, please see the image attached: https://imgur.com/fxINhNc , https://imgur.com/pgrSaqL

Afterwards, you can edit the specific multiple single product builder. Add a custom HTML block widget in the section as per your requirement and select a static block that suits your needs. Once you are satisfied with your changes, please publish it.

Please refer to the attached image for further clarification.
https://imgur.com/MO75KkA

We trust that this will effectively resolve your issue.

Best Regards,
Team 8Theme

Hello, @Ritik Kumar,

Thank you for using our theme and for contacting us.

1) If you would like to add a specific static block or banner for each category, you can add content into the Description area for the category.

You can select the position via Theme Options > WooCommerce > Shop > Shop page layout > Shop Page Banner Position, as the category description content takes the position option from there (see screenshot: https://ibb.co/ncLmbMd).

To do this, create a static block with the desired content and add it into the Description area for the category (see example screenshot: https://prnt.sc/HhirATNket-y).

We hope this helps.

Best Regards,
8Theme’s Team.

Hello, @cestasnov,

Thank you for providing us with an update on your testing and for trying different image formats.

It’s great to hear that the images in PNG format are displaying correctly in the sent emails. It appears that the issue may be related to the email client’s compatibility with the webp image format.

Since you’ve found a workaround by using PNG images, we recommend continuing with this solution to ensure that your product images are consistently displayed in emails for your customers.

If you have any further questions or encounter any other issues, please don’t hesitate to reach out to us. We’re here to assist you.

Thank you for choosing XStore, and we appreciate your understanding.

Kind Regards,
8theme team

Hello, @julfol,

We are pleased to inform you that we have recently completed a review of your website. We have confirmed that the ‘Add to Cart’ button is appearing and functioning correctly in the Quick View section of your site. For your reference, we have attached a screenshot of this: https://postimg.cc/p5mRX97G

It appears that the issue you are experiencing may be due to cache problems specific to your site. We recommend that you clear your site’s cache and then recheck the functionality.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Zg007,

1) Certainly, enabling the Single Product Builder in Xstore will not have any adverse effects on your website’s speed or its indexing on Google. Your website’s performance and Google indexing will remain unaffected.

Additionally, You are welcome to utilize the Single Product Builder and configure all available settings according to your specific requirements.

2) Filter product by Price widget has been set under Appearance> Widgets > edit the content of the Shop sidebar area. https://imgur.com/LskBWyu

Filter products by price widget takes price range automatically based on the min and max price of existing products.

We hope this information is helpful.

Best Regards,
Team 8Theme

Hello, @yuvi,

Thank you for using our theme and for contacting us.

If you desire to disable the autofill feature on the checkout form for the ‘State’ field, kindly follow the steps below:

1. Navigate to XStore on your dashboard.
2. Click on ‘Theme Options’.
3. Proceed to ‘Woocommerce’.
4. Select ‘Cart/checkout layout’.
5. Turn off the ‘Advanced Cart/Checkout Layout’ option.
6. Click ‘Publish’ to save the changes.

After that, Please follow the steps below:

1. Navigate to your WordPress Dashboard.
2. Click on ‘Appearance’.
3. Select ‘Themes’.
4. Choose ‘Xstore Child Theme’.
5. Open the ‘Function.php’ file.
6. Copy and paste the provided code into the ‘Function.php’ file.
7. Update the file to save the changes.

add_filter('default_checkout_billing_state', 'remove_default_billing_state');
add_filter('default_checkout_shipping_state', 'remove_default_shipping_state');
function remove_default_billing_state() {
    return '';
}
function remove_default_shipping_state() {
    return '';
}

Kindly add the new product to your cart once again. Please ensure to clear your browser cache before revisiting your site.

Please refer to the attached images for your reference.
https://imgur.com/J1fqz8X

https://imgur.com/xcEbIBE

Note: Please note that you should take a complete backup of your site before proceeding.

We trust that this solution will effectively address your concern.

Should you have any further questions or concerns, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @HmirceaD,

We hope this message finds you well. We are writing to provide you with instructions on how to display the Reviews tab separately from the default Single Product page Tabs section.

Please follow the steps below:

1. Navigate to Xstore.
2. Proceed to Theme Options.
3. Select WooCommerce.
4. Choose a Single Product Builder.
5. Click on Tabs.
6. Disable the “Review” from the Elements list.
7. Enable the “Detached Reviews” option.

Screenshot for clarification: https://prnt.sc/mfvI75Jb4YdB

After completing these steps, please clear your cache and revisit the site to see the changes.

Please note that the “Detached Reviews” option allows you to remove the reviews from the tabs area and place them directly beneath the tabs.

Should you have any further questions or concerns, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @ecommercedev,

We hope this message finds you well. We have conducted a thorough examination of your website on our mobile device and we are pleased to inform you that the slider functions are operating optimally. Specifically, the video slide feature swipes smoothly without any issues.

For your convenience, we have recorded a comprehensive video demonstrating the functionality of the slider. We kindly request you to view the video in its entirety at the provided link: https://www.veed.io/view/70e22d87-4fd6-49f7-88de-5aa1c571e34d?sharingWidget=true&panel=share

In case you are still encountering issues, we recommend clearing your mobile browser’s cache and trying again. Alternatively, you could also try accessing the website from a different mobile device.

We appreciate your patience and cooperation in this matter.

Best Regards,
8Theme’s Team