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Ajax products tab BUG… worrying stability…

This topic has 7 replies, 3 voices, and was last updated 7 months, 2 weeks ago ago by Tony Rodriguez

caochen223

Participant

September 26, 2023 at 10:21

https://recordit.co/DVjNbeop8E

#368575 Copied Theme version: 9.1.14 WooCommerce version: 8.0.3

6 Answers

Tony Rodriguez

Support staff

September 26, 2023 at 11:14

Hello, @caochen223,

Thank you for contacting us and for using XStore.

We understand that you are experiencing an issue and we are here to assist you. To rectify this problem, please follow the steps below:

1. Navigate to the ‘Edit home Page with Elementor’.
2. Proceed to ‘Settings of Element’.
3. Click on ‘Advanced’.
4. Select ‘XStore ajaxify’.
5. Find ‘Lazy loading’ and turn it ‘Off’.
6. Finally, update the settings.

Please refer to the attached image for a visual guide on how to perform these steps. https://imgur.com/Zh7ZmGw

We trust that these instructions will effectively resolve your issue. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#368581 Copied

caochen223

Participant

September 26, 2023 at 11:53

Thank you very much for your instruction. I encountered a small issue. Following the path you provided, I clicked on the “Advanced” option page, but I didn’t see the ‘XStore ajaxify’ option.

the video link is as follows:
https://recordit.co/y12YWhunOy

#368590 Copied

Rose Tyler

Support staff

September 26, 2023 at 11:59

Hello, @caochen223,

We appreciate your prompt response.

Please click on Tabs element > in settings of it click on Advanced tab.

Best Regards,
8Theme’s Team

#368593 Copied

Tony Rodriguez

Support staff

September 26, 2023 at 12:02

Hello, @caochen223,

Thank you for your response.

We have prepared a video for your convenience. We kindly request you to watch it in its entirety and follow the steps demonstrated therein.

https://www.veed.io/view/2428a3eb-fcf6-4631-9697-375e563a2f02?sharingWidget=true&panel=share

We trust that this will effectively resolve your issue.

Best Regards,
8Theme’s Team

#368594 Copied

caochen223

Participant

September 26, 2023 at 12:25

Thank you very much for your help. I found the setting and resolved the issue. However, what I’d like to feedback is: when I opened the settings, I saw the “Lazy loading” is off. I tried turning it on, and the problem was resolved. I’m not sure if it’s completely fixed, but at least for now, it’s back to normal. If there are any new issues, I’ll let you know. Thanks again.

#368600 Copied

Tony Rodriguez

Support staff

September 26, 2023 at 12:30

Hello, @caochen223,

You’re very welcome! We are glad to hear that you were able to find the setting and resolve the issue.

If you encounter any new issues or have further questions in the future, please don’t hesitate to reach out. We’re here to assist you.

Thank you for choosing our service!

Best Regards,
8Theme’s Team.

#368602 Copied
Tagged: ajax products tab bug, bug fixing, ecommerce solutions, reliable woocommerce, website improvement, woocommerce templates, wordpress stability
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