Tony Rodriguez

Hello, @edwinapnunez,

We have recently conducted a thorough review of your website and discovered that the issue you are experiencing is due to an SSL problem. Upon further inspection, we identified a “Mixed Content error” in the console. This indicates that while SSL is configured on your website from the server end, your site URL has not been set as HTTPS.

Please refer to the attached screenshot for more details: https://postimg.cc/r0qW3Vbc

We kindly request you to contact your hosting provider and ask them to change the “WordPress Address (URL) & Site Address (URL)” to HTTPS. Once this change has been made, please clear your browser cache and check your site again.

Best Regards,
8Theme’s Team

Hello, @anand,

We regret to inform you that the “Frequently Bought Together” feature is currently only available for simple products and product variations and can be added as accessories. https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/

If you would like to request this feature for variable products, please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

We thank you for your understanding and look forward to your continued support.

Kind Regards,
8theme team

Hello, @HmirceaD,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

To address the problem, we have activated the Full-width option located under Xstore > Theme Options > Woocommerce > Single product builder > Layout. This action has effectively resolved the issue at hand.

Please refer to the attached image for your reference.
https://imgur.com/IiZKmuS

Best Regards,
8Theme’s Team

Hello, @Street La Mode,

Thank you for using our theme and for contacting us.

1) If you are interested in adding an Email and Password field to the registration form on the ‘my-account’ page, please follow these steps:

1. Go to the WordPress dashboard.
2. Navigate to Woocommerce settings.
3. Click on Accounts & Privacy.
4. Select Account creation.

Here, you will need to adjust the settings as depicted in the following screenshot: https://imgur.com/nYq4fGV. Please remember to save any changes you make.

2) Should you desire to incorporate the ‘First Name’ and ‘Last Name’ fields into the registration form on the ‘my-account’ page, we kindly direct your attention to the following article: https://www.businessbloomer.com/woocommerce-add-first-last-name-account-register-form/

We trust that you will find this information beneficial.

Best Regards,
Team 8Theme.

Hello, @caochen223,

We appreciate your prompt response and the provision of the requested screenshots.

To modify or adjust the layout of your blog page, please follow the steps outlined below:

1. Navigate to XStore.
2. Select Theme Options.
3. Proceed to Blog.
4. Choose Blog Layout.
5. Review and select the available options that best suit your needs.
6. Publish your changes.

Please refer to the attached image for further clarification.
https://imgur.com/EA7vG9S

We trust that these instructions will effectively resolve your issue.

Best Regards,
8Theme’s Team.

Hello, @buy smart uganda,

Thank you so much for purchasing our theme and contacting our support center.

1) Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @HmirceaD,

We understand that you are interested in displaying the pre-footer as full-width on your shop/category pages. To achieve this, please follow the steps outlined below:

1. Access your WordPress Dashboard.
2. Select the ‘Appearance’ option.
3. Choose the ‘Widget’ option.
4. Navigate to the ‘Pre-footer’ area.
5. At this point, you will need to incorporate the ‘8theme static block widget’.
6. Select the block that is most appropriate for your requirements.

For a more detailed understanding, please refer to the images attached in the following links:

https://imgur.com/x3YBADe

https://imgur.com/vMtrYyp

We are confident that these instructions will effectively address your query.

Best Regards,
8Theme’s Team

Hello, @HmirceaD,

2) If you are interested in displaying the pre-footer and banner after the products on your shop/category pages, kindly follow these steps:

1. Navigate to your WordPress Dashboard.
2. Click on ‘Appearance’.
3. Select ‘Widget’.
4. Proceed to the ‘ Pre-footer area or After the product’.
5. Here, you will need to add the ‘8theme static block widget’.
6. Choose the block that best suits your needs.

Please refer to the attached images for further clarification.
https://imgur.com/CKN67bD

We trust that this will resolve your issue.

Best Regards,
The 8Theme Team

Hello, @salmi,

We hope this message finds you well.

2) We are writing to inform you that we have thoroughly inspected your website and found no issues on our end. The problem you are experiencing appears to be related to cache issues on your device.

We kindly suggest that you clear your mobile browser cache and then revisit the website. This should rectify the issue you are currently facing.

For your convenience, we have created a video for you, You can find this video in the private content area. We recommend watching it in its entirety for reference.

Should you have any further questions or concerns, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @caochen223,

Thank you for using our theme and for contacting us.

We regret to inform you that your recent request was somewhat unclear to us.

To better assist you, we kindly request that you provide a screenshot of the issue, specifically indicating where you wish to modify the content of your home page or blog page.

Additionally, please provide the URL of the page you wish to modify. This will enable us to review the issue and provide you with the most accurate assistance.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

We appreciate your cooperation and look forward to resolving your issue promptly.

Best Regards,
8Theme’s Team.

Hello, @Jennifer,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @Smartstart,

kindly proceed to XStore > Theme Options > Mobile Panel > Edit Section. Here, you can input your custom text or translated text as per your specific needs and then publish it.

Please refer to the attached image for further clarification.
https://imgur.com/jOQzcAj

Best Regards,
Team 8Theme.

Hello, @SaadSohailK,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing your browser cache.

We have implemented a solution by selecting ‘Design’ as the ‘Mega Menu’ in the ‘Shop’ menu, which can be found under ‘Appearance > Menus’. This action has successfully addressed your concern.

We are pleased to inform you that we have prepared a video for your reference. We kindly request you to watch it in its entirety under private content area for a comprehensive understanding.

Best Regards,
Team 8Theme.

Hello, @Ryan,

1)In your video you’ll notice that when you hover across it appears white/blank

The issue you are experiencing may be due to the active cache on your website. We kindly suggest that you temporarily disable the cache plugin and the optimizing plugin on your site, then check to see if the problem persists.

We trust that this will resolve the issue at hand.

2)Also how can we show the icon labels for wishlist, sign in and compare in the menu? Thanks.

Could you kindly provide a screenshot of the specific issue where you wish to display the icon labels or title text for the wishlist, sign in, and compare features? This will enable us to better understand your needs and assist you accordingly.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Best Regards,
Team 8Theme

Hello, @Seema,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team