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Please help me with the images in the emails

This topic has 5 replies, 3 voices, and was last updated 7 months ago ago by Tony Rodriguez

cestasnov

Participant

September 24, 2023 at 15:53

I use images in webp format on the eshop. Now I fix emails for customers. During testing, I found that product images do not appear in emails. It is not possible for me to change all the images to another format. What solution would you recommend? Can you advise? well thank you

#368410 Copied Theme version: 9.1.14 WooCommerce version: 8.1.1

4 Answers

Rose Tyler

Support staff

September 24, 2023 at 16:06

Hello, Cestasnov,

Thank you for contacting us and for using XStore.

Please check how it works when our email builder is disabled.

Also, check how it works when not our theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).

Let us know the results of the tests.

Kind Regards,
8theme team

#368412 Copied

cestasnov

Participant

September 24, 2023 at 16:24

when our email builder is disabled.
I couldn’t try it this way because there were no pictures in the email.

I don’t have a chance to try with a disabled or different theme because the email builder is attached to your theme.

#368414 Copied

cestasnov

Participant

September 24, 2023 at 16:44

Now I tried replacing the images in webp format with images in PNG format and they work and are displayed correctly in the sent emails.

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Tony Rodriguez

Support staff

September 25, 2023 at 11:42

Hello, @cestasnov,

Thank you for providing us with an update on your testing and for trying different image formats.

It’s great to hear that the images in PNG format are displaying correctly in the sent emails. It appears that the issue may be related to the email client’s compatibility with the webp image format.

Since you’ve found a workaround by using PNG images, we recommend continuing with this solution to ensure that your product images are consistently displayed in emails for your customers.

If you have any further questions or encounter any other issues, please don’t hesitate to reach out to us. We’re here to assist you.

Thank you for choosing XStore, and we appreciate your understanding.

Kind Regards,
8theme team

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