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XSTORE appears to show differently in various browsers

This topic has 4 replies, 2 voices, and was last updated 7 months, 1 weeks ago ago by Tony Rodriguez

Ryan

Participant

September 25, 2023 at 18:39

Hi,

Our store page is showing different elements when we view it in Firefox and Chrome.

Notice in Firefox you see the words under the top right of the menu icons but in Chrome you don’t.

You’ll also notice that the thumbnail images has different carousel effects. Chrome has dots and Firefox has arrows. The images in Chrome after you hover are blank/white.

Please, contact administrator
for this information.

#368507 Copied Theme version: 9.1.14

3 Answers

Tony Rodriguez

Support staff

September 26, 2023 at 05:47

Hello, @Ryan,

We are pleased to inform you that we have recently conducted a comprehensive review of your website using the latest versions of Chrome and Firefox browsers. We are happy to report that the results were consistent across both browsers and your website is functioning optimally.

For your convenience, we have recorded a complete video of our review process. This video can be found and viewed in the private content area of this topic.

However, it appears that there may be a cache issue on your end. We recommend that you clear your cache and revisit the website. Alternatively, you could also try accessing the website on a different device or a new browser.

We hope this information is helpful and look forward to your continued success.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#368538 Copied

Ryan

Participant

September 26, 2023 at 12:37

Hi,

In your video you’ll notice that when you hover across it appears white/blank. Also how can we show the icon labels for wishlist, sign in and compare in the menu? Thanks.

Firefox version 115.2.1esr (64-bit)
Chrome version 117.0.5938.92 (64-bit)

#368603 Copied

Tony Rodriguez

Support staff

September 26, 2023 at 14:00

Hello, @Ryan,

1)In your video you’ll notice that when you hover across it appears white/blank

The issue you are experiencing may be due to the active cache on your website. We kindly suggest that you temporarily disable the cache plugin and the optimizing plugin on your site, then check to see if the problem persists.

We trust that this will resolve the issue at hand.

2)Also how can we show the icon labels for wishlist, sign in and compare in the menu? Thanks.

Could you kindly provide a screenshot of the specific issue where you wish to display the icon labels or title text for the wishlist, sign in, and compare features? This will enable us to better understand your needs and assist you accordingly.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Best Regards,
Team 8Theme

#368611 Copied
Tagged: browser compatibility, online store, responsive design, web development, woocommerce, wordpress templates, xstore
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