Hello, @ProdbyDaan,

Thank you for contacting us and for using XStore.

1. Xstore provides a feature for full-width search. You can activate this feature by navigating to XStore > Theme Options > Header builder > Search > Type > Select full-width search and then publish it.

Please refer to the attached image for your convenience.
https://imgur.com/Xn9ENZT

2. To change the main colors on your website, please navigate to XStore > Theme Options > Styling/Colors > Choose Main Color and select the desired color. Once you have made your selection, please remember to publish the changes and clear your server and browser caches before checking back on your site.

If you cannot find the color settings for a certain element, let us know and we will help you. The lack of ability to change colors everywhere at once is not a problem, it is an advantage that allows us to make sites created with our theme flexible and universal at the same time.

For reference, please see the image provided.
https://imgur.com/eA6olt5

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Team 8Theme.

Hello, @debashisd,

Thank you for reaching out to us regarding the issue you experienced with using ChatGPT for product descriptions in WooCommerce. We apologize for any inconvenience this may have caused.

The behavior you described, where ChatGPT only writes the tag and title while encountering a popup for other fields like description/excerpt, seems to be unusual. Such behavior might be caused by various factors, including updates to the platform, settings, or potential technical glitches.

While the issue seems to have been resolved on its own, it’s a bit challenging to pinpoint the exact cause. If you encounter this issue again in the future, we recommend the following steps:

1. Clear your browser’s cache and cookies, as sometimes outdated data can lead to unexpected behavior.
2. Ensure that you’re using a compatible and up-to-date browser version, as some issues can arise from browser-related compatibility.

If the issue persists or if you need further assistance, please don’t hesitate to contact us. We’re here to help troubleshoot and provide guidance to ensure a seamless experience.

Best Regards,
8Theme’s Team

Hello, @James Lee,

You’re welcome! If you have any more questions or need further assistance, feel free to ask. Good luck with whatever you’re working on or trying to change!

Best Regards,
8Theme’s Team.

Hello, @M Project,

If you’re experiencing issues with the new order email not being sent from the checkout page in WooCommerce, there are a few troubleshooting steps you can follow:

1. Verify email settings in WooCommerce: Go to WooCommerce > Settings > Emails and ensure that the “New Order” email notification is enabled. If it’s not enabled, check the box to enable it and save the changes.

2. Check your spam folder: Sometimes, emails can end up in the spam folder of your email provider. Check your spam folder to see if the new order emails are being delivered there.

3. Test your email configuration: In the WooCommerce email settings, there is an option to send a test email. Use this feature to send a test email to your email address and verify if it is received. If the test email is received successfully, it indicates that the email configuration is correct.

4. Use a plugin for email delivery: Consider using a plugin like WP Mail SMTP to handle email delivery. This plugin allows you to configure your WordPress site to use an SMTP server for sending emails, which can help improve email deliverability.

5. Check with your hosting provider: Contact your hosting provider and inquire if there are any email-related restrictions or issues on the server that could be causing the problem. They might be able to provide insights or assistance in resolving the email-sending issue.

6. Review server logs: If you have access to server logs, check them for any error messages related to email sending. These logs can provide valuable information about the cause of the problem.

7. Update WooCommerce and plugins: Ensure that you are using the latest version of WooCommerce and all related plugins. Outdated versions can sometimes cause compatibility issues leading to email-sending problems.

If the issue persists after following these steps, it might be beneficial to seek assistance from WooCommerce support to help diagnose and resolve the problem more effectively.

Best Regards,
8Themes Team.

Hello, @phanhuy,

Thank you for your response.

1. We are pleased to inform you that your issue has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache. The resolution was achieved by adding CSS code in the Xstore custom CSS, which addressed your problem.

Please refer to the attached image for your reference.
https://imgur.com/IGQS5V0 , https://imgur.com/kxmAxnX

2. We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache. The resolution was achieved by adding CSS code in the following location: Xstore > Theme Options > Theme Custom CSS > Global CSS. This has rectified the issue across all product categories pages.

Please refer to the attached image for your reference.
https://imgur.com/WA8Qw4r , https://imgur.com/gxFnJTs

Best Regards,
Team 8Theme

Hello, @dipesh1947,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

In order to address the problem, we have deactivated the LiteSpeed Cache plugin on your site. This action has effectively resolved the issue at hand.

For further understanding, we have provided a reference video in the private content area. We strongly recommend you watch it.

Moving forward, we suggest using a compatible cache plugin such as the WP-Rocket Cache plugin. This plugin is known for its compatibility and efficiency.

To learn more about the WP-Rocket Cache plugin, please visit the following link: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

We trust this resolution will enhance your site’s performance.

Best Regards,
8Theme’s Team.

Hello, @Mr. Mohit Chauhan,

We have identified that the issue you are experiencing on your site is due to the FTP restriction currently in place. We kindly request you to temporarily disable this FTP restriction and then attempt to use the site again. We are confident that this action will resolve the issue at hand.

If the problem persists even after disabling the FTP restriction, we request you to keep the FTP restriction disabled and inform us. We will then make another attempt to resolve the issue.

To disable the FTP restriction on your site, you may need to contact your hosting provider and seek their assistance.

We appreciate your understanding and cooperation in this matter.

Best Regards,
8Theme’s Team

Hello, @dipesh1947,

Thank you for your prompt response.

We have conducted a thorough examination of your site using a personal mobile device and found no issues. Both the desktop and mobile headers appear to be functioning correctly.

Please find attached screenshots for your reference:

– Desktop view: https://imgur.com/ZEU4g30
– Mobile device view : https://postimg.cc/LYm0qVCK

The issue you are experiencing may be due to cache problems on your end. We recommend that you clear all cache, including plugin and browser cache, and then revisit your site.

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team.

Hello, @atahan,

Thank you for contacting us and for using XStore.

Should you wish to disable the quick view feature, kindly proceed to Xstore > Theme options > WooCommerce > Shop elements > Quick view and Toggle it “OFF” and Publish it.

For your convenience, we have provided a reference image: https://imgur.com/8SENRMp

We trust this will address your concern.

Should you have any further inquiries or issues, please feel free to contact us. Our support team is always at your service.

Best Regards,
8Theme’s Team

Hello, @Andre,

We appreciate your recent purchase of our theme and your subsequent contact with our support center.

We are pleased to inform you that the issue you reported has been resolved. We kindly request you to revisit your site after clearing your browser cache.

We have adjusted the “More Details” Length (Chars) in Xstore > Theme Options > WooCommerce > Shop elements > Quick view. You can view the changes at this link: https://imgur.com/wxXqM1O.

The issue arose due to the presence of tags in the description. When an excerpt is taken to display in Quick View, some unclosed tags were causing the problem.

For further reference, please refer to the image provided at this link: https://imgur.com/jsjfX26.

Should you have any further questions or concerns, please feel free to contact us. Our support team is always ready and willing to assist you.

Best Regards,
8Theme’s Team

Hello, @phanhuy,

Thank you for your response.

We regret to inform you that we are unable to view the screenshots you have previously provided. We kindly request you to reshare these screenshots for our perusal.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Additionally, we would appreciate it if you could provide the URL of the page where you intend to implement the CSS code to create a rounded corner style for the product’s featured image. This will enable us to better assist you in your request.

We look forward to your prompt response.

Best Regards,
8Theme’s Team.

Hello, @vasak,

We are pleased to acknowledge your message.

It is indeed gratifying to know that your issue has been resolved to your satisfaction. Should you require further assistance or have any queries, please do not hesitate to contact us. Your positive feedback is greatly appreciated. We wish you a splendid day!

Best Regards,
8Theme’s Team

Hello, @M Project,

Also, For the Shop page in mobile view, is it possible to show products one by one? Now is showing 2 products in a row.

To achieve this, you can insert the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Afterward, please ensure to clear your browser cache to see the changes:

@media only screen and (max-width: 500px){
.products-grid .product {
width: 100% !important;
}
}

We trust this will address your concern.

Best Regards,
8Theme’s Team

Hello, @Enjin,

Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

Thank you again for choosing our product and services.

This topic is now closed!

Best regards,
8Theme’s Team.

Hello, @M Project,

We have conducted a thorough review of your website and found that it is functioning correctly in customizer mode. However, we have noticed an issue appearing on the site’s front end.

For your reference, we have attached screenshots of both the customizer mode and the on-site front end.

Customizer mode: https://imgur.com/oQ7YbGq, https://imgur.com/wlzHgcQ
On-site front end: https://imgur.com/uC1udEb , https://imgur.com/n3Xwgys

We recommend that you temporarily disable any caching (CDN) and cache plugins, flush the server cache completely, and clear the browser cache before checking again.

If you can see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is functioning correctly in the Customizer, it should also be functioning on the front end.

We trust that this will resolve the issue you are experiencing.

Should you have any further questions or concerns, please do not hesitate to contact us. Our support team is always ready and available to assist you.

Best Regards,
8Theme’s Team.