Hello, @thehawkman,

We are pleased to inform you that Xstore offers a feature called “Built-in WooCommerce Email Builder”. This feature allows you to create your own content and layout for order emails. For more information on how to use this feature, please refer to our theme documentation at the following link: https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/

In addition, if you are utilizing the default WooCommerce email layout, you will need to translate the strings of that layout into the WooCommerce plugin language files. This can be accomplished using the Loco translate plugin or WPML. For further guidance on this process, please refer to our theme documentation at the following links: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

We hope this information is helpful to you. If you require further assistance or have additional inquiries, please provide a detailed explanation along with any relevant screenshots. This will enable us to better understand your needs and provide the most effective assistance.

Best Regards,
8Theme’s Team

Hello, @Crossware Solutions S.A.S,

Thank you so much for purchasing our theme and contacting our support center.

As per the ThemeForest license policy, you are allowed to use one license for one project only (development site, production site, or localhost, but for the same project). For more information, please refer to the following links:

https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

https://themeforest.net/licenses/terms/regular.

If you wish to use our theme for multiple projects, you will need to purchase additional licenses.

Best Regards,
8Theme’s Team.

Hello, @Arbadev,

We hope this message finds you well. We are writing to request a screenshot from you, with specific markings to indicate exactly what you require.

We have encountered an issue with the page URL you provided (https://ioswp.arba-dev.uk/shop/sunscreens/dr-ceuracle-hyal-reyouth-moist-sun/), as it redirects us to the homepage.

Could you please verify this URL and share the correct one with us? This will enable us to examine your site and provide the necessary assistance.

For your information, all breadcrumb settings can be found under Xstore >> Theme Options >> Breadcrumbs.

We look forward to your response.

Best Regards,
8Theme’s Team

Hello, @ProdbyDaan,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

Hello, @ProdbyDaan,

We regret to inform you that we are unable to view the screenshot you previously provided. We kindly request you to re-upload the screenshots via this site: https://postimages.org/ and share the URL with us here.

In addition, please provide the URL of the page where the issue persists. This will enable us to investigate the matter thoroughly and provide you with the necessary assistance.

Furthermore, we would appreciate it if you could share your site’s WP Admin URL and credentials. Please ensure to submit this information in the private content area of this topic. This will allow us to directly examine the issue on your site.

We apologize for any inconvenience caused and appreciate your understanding and cooperation in this matter.

Best Regards,
8Theme’s Team

Hello, @Andre,

Thank you for contacting us and for using XStore.

In order to solve your issue, Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

Activate the mentioned options once all changes to the header/menu will be done.

If you require any further assistance or have any additional questions, please don’t hesitate to reach out to our support team. We are here to help you

Best Regards,
8Theme’s Team.

Hello, @Wendy D,

Thank you so much for purchasing our theme and contacting our support center.

We kindly suggest that you ensure your server aligns with the requirements specified in the following link: https://imgur.com/a/TZ6qvbC. To facilitate this, please reach out to your service provider.

We also recommend executing the import on a new WordPress installation. You can accomplish this by using the WordPress Database Reset plugin, which can be found at https://wordpress.org/plugins/wordpress-database-reset/. This plugin enables you to erase all existing content and install a fresh version.

Furthermore, we encourage you to adhere to our theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

Could you kindly inform us whether you plan to use WPBakery or Elementor? Also, please provide the URL of the demo you wish to import. We are prepared to assist you with the demo import based on your preference.

Should you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to provide the necessary assistance.

Best Regards,
8Theme’s Team

Hello, @lanxiaodj,

1. We have recently completed a review of your site. We found that the product columns on the Shop Category pages are functioning correctly, with a setting of three columns. Please refer to the following screenshot for further clarification: https://postimg.cc/Pvhx7wkk

2. Additionally, we have addressed the issue you were experiencing with the footer toggle on mobile. The problem was caused by the “Custom HTML Text Widget” that you had set in Footer Column 1. We have removed this and confirmed that the remaining elements are functioning correctly. Please be aware that the toggle on mobile function is only compatible with the default Widgets, not with block or Custom code widgets. We recommend setting the default widget in Footer Column 1 if you wish to utilize the toggle functionality on the mobile version.

For further guidance, please refer to this video: https://www.veed.io/view/a6306b5c-573f-455d-ba88-a5dfcb263d24?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

Hello, @thehawkman,

We appreciate your prompt response.

To eliminate “Downloads” from the My Account menu, we kindly request you to copy and paste the CSS code provided below into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. Subsequently, please clear your browser cache and revisit your site.

.woocommerce-account li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--downloads {
    display: none !important;
}
li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--downloads {
    display: none !important;
}

We trust this will rectify your issue.

Should you need any additional support, please feel free to reach out to us.

Yours Sincerely,
8Theme’s Team.

Hello, @Freelancer,

We regret to inform you that the wp-admin login details you have provided are still invalid. We kindly request you to verify them once more on your end.

To facilitate a better understanding of the issue at hand, we would appreciate it if you could record a video of the problem and upload it to a file-sharing service such as https://wetransfer.com/. Please provide us with the URL once the upload is complete.

Furthermore, we request you to create temporary wp-admin access so that we can examine your settings.

You can do this by creating a new user account with an administrator role via the Dashboard. Please share the username and password with us via the Private Content area.

Best Regards,
8Theme’s Team.

Hello, @Kharim,

We suggest disabling all third-party plugins (including cache plugins, and server cache) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @Mr. Wade Yang,

We regret to inform you that the WP Admin Login details you have provided are no longer functional.

To rectify this issue, we kindly request you to copy and paste the following CSS code into the designated location: Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. Once you have done this, please ensure to clear your mobile browser cache and revisit your site.

The CSS code is as follows:

@media(max-width 767px){
.home .categories-grid .category-grid.col-xs-12.product-category.product {
    width: 50% !important;
}
}

For your reference, the final result should resemble the image provided in the following link: https://postimg.cc/tY4h42Vd

We appreciate your prompt attention to this matter.

Best Regards,
8Theme’s Team

Hello, @Octatech,

We are delighted to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your mobile browser’s cache.

Our team has deactivated the “Hide Sidebar On Mobile Devices” option and set the “Sidebar Position For Mobile” to Off-Canvas. Subsequently, we cleared the plugin cache from your site, which rectified the issue.

For your convenience, we have recorded a video detailing the resolution process. We encourage you to view it at your earliest convenience. The link to the video is provided below:

[ https://www.veed.io/view/590204ff-5581-4a10-9c41-c7882e7952c1?sharingWidget=true&panel=share ]

We appreciate your patience and understanding throughout this process. Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Octatech,

We hope this message finds you well.

We have recently completed a comprehensive review of your website. Upon examination, we have found that the front end of the single product page mirrors the back end. For your reference, we have attached a screenshot of the front end here: https://postimg.cc/RJHcxkzR.

Based on our assessment, it appears that the issue you are experiencing may be due to cache problems on your end. We kindly suggest that you clear your cache and revisit the site to see if the issue persists.

Should you require further assistance or have any queries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @AdamM,

We appreciate your recent purchase of our theme and your reaching out to our support center.

We regret any inconvenience caused and wish to inform you that upon inspection of your site, we have identified Mixed Content errors in the browser console. This issue, often referred to as a mixed content or SSL issue arises when a secure connection fails to load the website’s style sheet.

We recommend that you alter the website link from HTTP to HTTPS.

To implement this change, please access your site’s WP Admin Dashboard, proceed to Settings > General, and modify the WordPress website URL from http://yourwebiste.com to https://yourwebiste.com.

As an alternative, you may choose to install and utilize the Really Simple SSL plugin, available at https://wordpress.org/plugins/really-simple-ssl/.

For your reference, we have provided an image at https://postimg.cc/jLL2P7cN .

We trust this will rectify the issue.

Should the problem persist, we advise disabling all third-party plugins (including cache plugins) that are not bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then rechecking. It is possible that an additional plugin is causing the issue.

If the issue continues, kindly deactivate all third-party plugins on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will enable us to investigate and provide appropriate assistance.

We strongly recommend that you create a complete backup of your site before proceeding.

To facilitate further assistance, kindly provide your WordPress Admin URL, Username, and Password in the private content area of this topic as listed below.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Best Regards,
8Theme’s Team